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Service Availability Analyst Jobs (NOW HIRING)

National Capitol Contracting (NCC)

Be Seen First

Telecommunications Analyst

Washington, DC · On-site

NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified ... service availability and performance. * Monitor system health and performance indicators to ...

Nordic

The Role: The Epic Orders Analyst II provides advanced support for clinical and business ... service availability and travel as necessary to support the business. Nordic is an equal ...

Nordic

The Role The Application Analyst II provides advanced support for clinical and business ... service availability and travel as necessary to support the business. Nordic is an equal ...

Healthtech Inc

The Application Analyst I provides frontline support for clinical and business applications within ... service availability and travel as necessary to support the business. Nordic is an equal ...

Nordic

The Application Analyst II - Population Health provides advanced support for clinical and business ... service availability and travel as necessary to support the business. Nordic is an equal ...

CACI

Enterprise Monitoring Analyst

Denver, CO

... service availability, service capability, Service Level Agreements (SLA) conformance, and other service-related trends Proactively monitors dashboards providing awareness of high priority alerts ...

Gentis Solutions

Senior Sourcing Analyst

Cincinnati, OH · On-site

$104K - $112K/yr

Senior Sourcing Analyst - Fresh Meat Location: Downtown Cincinnati, OH -- Onsite 5 days/week ... Monitor supplier performance, service levels, product availability, fill rates, and inventory flow ...

Healthtech Inc

The Epic Orders Analyst II - Managed Services Division of Nordic Global The Epic Orders Analyst II ... and reliable service availability and travel as necessary to support the business. Equal ...

Dfwairport

Additionally, the IOC Support Analyst will provide supplementary support to the Solutions Desk and ... Monitor platform for maximum service availability and performance * Facilitate network services ...

NCR Atleos

Billing Analyst

Frisco, TX · On-site

$45K - $60K/yr

... service availability for financial institutions and retailers across the globe. NCR Atleos was ... The Analyst will be responsible for implementing contract terms, customer relations both internal ...

Gentis Solutions

Supply Chain Analyst

Cincinnati, OH · On-site

$58K - $68K/yr

Fill-rate, OOS, service-level, or product availability analysis. * Product Lifecycle Management (PLM) exposure. * Previous experience supporting an in-stock, replenishment, inventory planning, or ...

NCR Atleos

Billing Analyst

Frisco, TX · On-site

$44K - $59K/yr

... service availability for financial institutions and retailers across the globe. NCR Atleos was ... Billing Analyst Location: Frisco, TX (hybrid) - 3 days in office, 2 days work from home We are ...

NCR Atleos

Billing Analyst

Frisco, TX · Hybrid

$44K - $59K/yr

... service availability for financial institutions and retailers across the globe. NCR Atleos was ... Billing Analyst Location: Frisco, TX (hybrid) - 3 days in office, 2 days work from home We are ...

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All JobsService Availability Analyst Jobs

Service Availability Analyst information

What is a service availability analyst?

Service Availability Analysts are IT professionals responsible for ensuring that critical IT services and systems remain operational and available to users. They monitor system performance, identify potential issues, and coordinate responses to incidents to minimize downtime. Their work often includes analyzing service disruptions, implementing preventive measures, and collaborating with technical and business teams to maintain high service levels. Service Availability Analysts play a key role in maintaining business continuity and supporting organizational objectives.

How does a service availability analyst typically collaborate with other IT teams to resolve incidents and maintain system uptime?

Service Availability Analysts work closely with various IT teams, such as Network Operations, Infrastructure, and Application Support, to quickly identify and address incidents impacting system availability. They often coordinate incident response efforts, facilitate communication between technical teams, and provide detailed analysis to help pinpoint root causes. Regularly, they participate in post-incident reviews and contribute to the development of proactive measures that prevent future outages. This collaborative approach is essential for maintaining high service levels and ensuring that critical business systems remain operational.

What are the key skills and qualifications needed to thrive as a service availability analyst, and why are they important?

To thrive as a Service Availability Analyst, you need a strong background in IT service management, problem-solving, and incident analysis, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like SolarWinds or Nagios), ITIL certifications, and ticketing systems such as ServiceNow is highly beneficial. Excellent communication, analytical thinking, and the ability to work under pressure distinguish top performers in this role. These skills ensure rapid identification and resolution of service issues, minimizing downtime and maintaining business continuity.

What is the difference between Service Availability Analyst vs Network Operations Analyst?

AspectService Availability AnalystNetwork Operations Analyst
Required CredentialsBachelor's in IT, Computer Science, or related; certifications like ITIL or Network+Bachelor's in IT, Computer Science, or related; certifications like CCNA or Network+
Work EnvironmentIT departments, service providers, data centersNetwork operations centers, telecom companies, ISPs
Employer & Industry UsageTelecom, IT services, cloud providersTelecom, internet service providers, large enterprises
Common Search & ComparisonYesYes

The Service Availability Analyst focuses on ensuring that IT services and systems are available and reliable, often working on incident management and service continuity. The Network Operations Analyst primarily monitors and manages network infrastructure, troubleshooting network issues. While both roles require similar certifications and work in related environments, the Service Availability Analyst emphasizes service uptime, whereas the Network Operations Analyst concentrates on network performance and stability.

What cities are hiring for Service Availability Analyst jobs?

Cities with the most Service Availability Analyst job openings:

What states have the most Service Availability Analyst jobs?

States with the most job openings for Service Availability Analyst jobs include:

What are popular job titles related to Service Availability Analyst jobs?

For Service Availability Analyst jobs, the most frequently searched job titles are:

Infographic showing various Service Availability Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Telecommunications Analyst

Washington, DC • On-site

National Capitol Contracting (NCC)
51 - 200 employees
Learn more about National Capitol Contracting (NCC)external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

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Key responsibilities

  • Support and troubleshoot enterprise unified communications services, including Microsoft Teams Phone, Direct Routing, and Avaya telephony systems.

  • Design, configure, and maintain Teams Voice solutions such as dial plans, voice policies, auto attendants, call queues, and call-routing configurations.

  • Monitor system health, perform system maintenance, and collaborate with carriers and vendors to ensure service availability and performance.

Job description

Position Summary


This is an ONSITE position located in Washington, D.C.


NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified communications environment. This role will focus primarily on Microsoft Teams Voice and Direct Routing while also supporting Avaya telephony platforms, enterprise VoIP infrastructure, and legacy telecommunications services.

The ideal candidate will have extensive hands-on experience with Microsoft Teams Voice, Avaya telephony systems, and troubleshooting complex enterprise voice and call-quality issues.


Essential Duties and Responsibilities

  • Provide Tier 2 and Tier 3 support for Microsoft Teams Phone, Direct Routing, Avaya telephony, and enterprise unified communications services.
  • Design, configure, and maintain Teams Voice solutions, including dial plans, voice policies, auto attendants, call queues, and call-routing configurations.
  • Troubleshoot call-quality, call-routing, carrier-connectivity, and voice-service issues; perform root-cause analysis and implement corrective actions.
  • Administer Avaya Communication Manager, System Manager, Session Manager, AVP, AES, WFO, and CDR solutions.
  • Manage supporting virtual servers, VMware ESXi hosts, and Windows and Linux server environments.
  • Support legacy telecommunications services, including analog and digital lines, PSTN connectivity, and voice trunks.
  • Collaborate with telecommunications carriers, Microsoft, and third-party vendors to maintain service availability and performance.
  • Monitor system health and performance indicators to identify service degradation, operational gaps, vulnerabilities, and infrastructure risks.
  • Perform system maintenance, configuration changes, upgrades, testing, vulnerability remediation, and platform enhancements.
  • Maintain technical documentation, system configuration records, and troubleshooting procedures.
  • Participate in shift work and after-hours call-in support as needed to meet customer SLAs in a 24/7/365 environment.


Minimum Requirements

  • Ability to obtain and maintain a Public Trust clearance (must be able to pass a Credit Check and Criminal Background Check).
  • 8+ years of hands-on Avaya experience in an enterprise telecommunications environment.
  • Extensive hands-on experience with Microsoft Teams Voice, Teams Phone, and Direct Routing.
  • Experience configuring Teams dial plans, voice policies, auto attendants, call queues, and call routing.
  • Experience providing Tier 2 or Tier 3 support for enterprise VoIP or unified communications environments.
  • Hands-on experience with Avaya Communication Manager 7.x or later.
  • Hands-on experience with Avaya System Manager and Session Manager 7.1 or later.
  • Experience with AVP, AES, WFO, and CDR.
  • Experience administering VMware ESXi, virtual servers, and Windows or Linux server environments.
  • Knowledge of enterprise call routing, carrier services, PSTN connectivity, and voice-quality troubleshooting.
  • Ability to participate in shift work or after-hours support within a 24/7/365 operational environment.




NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us and reference the position in your email.
 

All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.