Service Availability Analyst Jobs in Florida (NOW HIRING)

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

What a day of a Telecommunications Analyst Senior looks like:

• Designs, configures, administers, maintains, and supports enterprise-grade VoIP and unified communications platforms. Develops and maintains technical standards, procedures, diagrams, inventories, and documentation related to the telecommunications environment.

• Supports and optimizes voice services across multiple campuses and locations. Monitors telecom system performance, voice quality, call capacity, and service reliability; proactively identifies trends and resolves issues.

• Collaborates with various stakeholders for campus technology planning, infrastructure modernization efforts, and facilities-related projects that affect communications systems.

• Leads the planning, implementation, migration, and ongoing support of modern voice platforms, including cloud and hybrid telephony solutions.

• Ensures service availability, redundancy, disaster recovery, and business continuity for voice and communications systems.

• Supports integrations with directory services, identity and access management systems, E911/e911 services, emergency notification solutions, and other enterprise systems, ensuring compliance with applicable regulatory, institutional, and operational requirements.

• Provides technical guidance, mentoring, knowledge sharing, and guidance to staff involved in telecom and related infrastructure support. Allocates or delegates work, and provides input and feedback regarding performance, evaluation, and development.

• Serves as a technical lead on telecommunications projects, upgrades, renewals, migrations, and service improvements. Leads advanced troubleshooting efforts and acts as an escalation point for complex voice and communications issues.

• Coordinates with vendors and service providers on implementation, support issues, maintenance activities, service quality, and lifecycle planning.

• Applies best practices for VoIP and unified communications security, including fraud prevention, access controls, patching, and coordination with network and information security teams.

• Participates in change management, maintenance planning, testing, and after-hours work as needed to minimize service disruption.

• Performs other job-related duties as assigned.

We'd love to hear from you if you have the following:

Education and Experience:

• Bachelor's degree in Information Technology, Telecommunications, Networking, or a related field

• Four years of related experience

• Equivalent combination of education and experience may be considered

Knowledge of:

• Microsoft Office Professional or similar application

• Session Initiation Protocol (SIP), call routing, dial plans, voice gateways, Private Branch Exchange (PBX)/soft-PBX platforms, and enterprise voice environments

Skilled in:

• Attention to detail while maintaining effective time and task management

• Mentoring team members to develop goal setting plans, share knowledge and experiences

Ability to:

• Express and present complex concepts and information in a manner easily understood by others

• Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public

• Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations, and take responsibility for a high level of service

Licenses, Registration, Certifications, or Special Requirements:

• Regular physical attendance required

• Participate in on-call support and scheduled after-hours maintenance as required to support critical infrastructure and ensure continuity of operations

• Valid Florida driver's license

Preferred, but not a must:

Education and Experience:

• Experience supporting E911/e911, emergency communications, contact center technologies, or public safety integrations

Knowledge of:

• IT service management practices and structured change control processes

Skilled in:

• Supporting E911/e911, emergency communications, contact center technologies, or public safety integrations

Ability to:

• Lead complex telecommunications initiatives across multiple campuses

Licenses, Registration, Certifications, or Special Requirements:

• Relevant certifications such as Microsoft Teams Voice Engineer, Cisco Collaboration (CCNP Collaboration), or equivalent

Work Environment and Physical Demand - Frequency

• Lift or carry objects weighing more than 50 pounds. - Occasionally

• Push or pull objects. - Weekly

• Reach and grasp objects. - Daily

• Stoop, bend, kneel, crouch, or crawl. - Daily

• Stand for extended periods of time. - Daily

• Climb ladders and stairs. - Occasionally

• Use of video display terminal. - Hourly

• Use of manual dexterity and fine motor skills. - Daily

• Receive and understand information through oral and written communication. - Hourly

• Identify and distinguish colors and shades of color. - Occasionally

• Proofread and check documents for accuracy. - Weekly

• Work with equipment or perform procedures where carelessness may result in injury. - Weekly

• Exposed to loud noise levels. - Occasionally

• Operate a motor vehicle. - Weekly

• Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.

• Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.

• Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.

• Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.

• Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.

• Professional Development: Leadership programs, professional learning workshops, and more.

• Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.

Please review the following information to apply for a position at Palm Beach State College:

• Carefully review the minimum qualifications advertised for the available position, as only applicants meeting the minimum requirements will be considered.

• Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation.

• An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.

• The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel.

Application Deadline