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Service Availability Analyst Jobs in Virginia (NOW HIRING)

Ardent Principles, Inc

Validating network, cloud, security, and service availability following maintenance or ... Significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health ...

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Service Availability Analyst information

What is a service availability analyst?

Service Availability Analysts are IT professionals responsible for ensuring that critical IT services and systems remain operational and available to users. They monitor system performance, identify potential issues, and coordinate responses to incidents to minimize downtime. Their work often includes analyzing service disruptions, implementing preventive measures, and collaborating with technical and business teams to maintain high service levels. Service Availability Analysts play a key role in maintaining business continuity and supporting organizational objectives.

How does a service availability analyst typically collaborate with other IT teams to resolve incidents and maintain system uptime?

Service Availability Analysts work closely with various IT teams, such as Network Operations, Infrastructure, and Application Support, to quickly identify and address incidents impacting system availability. They often coordinate incident response efforts, facilitate communication between technical teams, and provide detailed analysis to help pinpoint root causes. Regularly, they participate in post-incident reviews and contribute to the development of proactive measures that prevent future outages. This collaborative approach is essential for maintaining high service levels and ensuring that critical business systems remain operational.

What are the key skills and qualifications needed to thrive as a service availability analyst, and why are they important?

To thrive as a Service Availability Analyst, you need a strong background in IT service management, problem-solving, and incident analysis, often supported by a degree in computer science or a related field. Familiarity with monitoring tools (like SolarWinds or Nagios), ITIL certifications, and ticketing systems such as ServiceNow is highly beneficial. Excellent communication, analytical thinking, and the ability to work under pressure distinguish top performers in this role. These skills ensure rapid identification and resolution of service issues, minimizing downtime and maintaining business continuity.

What is the difference between Service Availability Analyst vs Network Operations Analyst?

AspectService Availability AnalystNetwork Operations Analyst
Required CredentialsBachelor's in IT, Computer Science, or related; certifications like ITIL or Network+Bachelor's in IT, Computer Science, or related; certifications like CCNA or Network+
Work EnvironmentIT departments, service providers, data centersNetwork operations centers, telecom companies, ISPs
Employer & Industry UsageTelecom, IT services, cloud providersTelecom, internet service providers, large enterprises
Common Search & ComparisonYesYes

The Service Availability Analyst focuses on ensuring that IT services and systems are available and reliable, often working on incident management and service continuity. The Network Operations Analyst primarily monitors and manages network infrastructure, troubleshooting network issues. While both roles require similar certifications and work in related environments, the Service Availability Analyst emphasizes service uptime, whereas the Network Operations Analyst concentrates on network performance and stability.

What cities in Virginia are hiring for Service Availability Analyst jobs?

Cities in Virginia with the most Service Availability Analyst job openings:

Infographic showing various Service Availability Analyst job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution.

Senior Regulatory Analyst

Arlington, VA • On-site

Metis Technology Solutions Inc
Aerospace Product and Parts Manufacturing • 51 - 200 employees
Learn more about Metis Technology Solutions Incexternal

Full-time

Re-posted 21 hours ago

Job description

Metis Technology Solutions, Inc. is seeking a highly qualified Senior Regulatory Analyst to provide specialized engineering and analytical services in support of National Airspace System (NAS) operations. This role focuses on supporting safety-critical NAS systems, including interfaces with administrative NAS support systems, rather than business-oriented IT systems. The Senior Regulatory Analyst will perform critical tasks such as logistics, reliability, maintainability, availability analysis, and failure analysis, while also providing engineering support for air transportation safety systems. The role includes robust safety analysis to address risks and inform updates to aviation safety oversight policies, processes, and requirements.

Key Responsibilities:

  • Perform robust safety analysis using analytical methodologies and mitigation development processes to address risks and inform changes in aviation safety oversight, policies, processes, and requirements.
  • Engineer and maintain interfaces between administrative NAS support systems and operational NAS systems to ensure seamless functionality and compliance.
  • Collaborate with cross-functional teams to ensure compliance with FAA regulations and safety standards.
  • Develop and maintain technical documentation for systems, processes, and safety analyses.
  • Stay current with FAA standards, aviation regulations, and emerging technologies to recommend improvements and innovations.

Required Qualifications:

  • Education: Bachelor’s degree in Engineering, Mathematics, Computer Science, or a related scientific field. 
  • Experience: 8 years of relevant experience. 
  • Specialized Skills: Experience supporting FAA NAS systems and operations, including but not limited to Air Traffic Operations, Air Traffic Safety System, Air Traffic Management, Air Traffic Operations Training, Air Traffic Safety System Training, Aviation Safety, Technical Operations, or System Operations.
  • Proficiency in safety analysis methodologies, risk assessment, and mitigation development.
  • Excellent problem-solving, analytical, and technical documentation skills.
  • Strong communication and collaboration skills for cross-functional teamwork.
  • Understanding of FAA regulations, aviation safety standards, and data privacy requirements.

Preferred Skills:

  • Master’s degree in Engineering, Mathematics, Computer Science, or a related scientific field.
  • Specialized FAA or aviation-unique certifications (e.g., FAA Air Traffic Control or Aviation Safety certifications).
  • Experience with NAS-specific tools and systems for real-time operations or safety analysis.
  • Certifications in relevant technical areas (e.g., Certified Reliability Engineer, Systems Engineering Professional).


No Visa sponsorship available for this position.

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