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Service Assurance Manager Jobs in Quebec (NOW HIRING)

IQVIA

Auditeur QA SR, Sr. QA Auditor

Montreal, QC

Offrir des services-conseils et mener des projets d'assurance qualite aux clients, dans le respect ... managers and clients. IQVIA est un fournisseur mondial de premier plan de services de recherche ...

Pwc

Line of Service Assurance Industry/Sector Not Applicable Specialism Actuarial Services Management Level Intern/Trainee & Summary At PwC Canada, we're more than a professional services firm-we're a ...

Pwc

Line of Service Assurance Industry/Sector Not Applicable Specialism Actuarial Services Management Level Associate & Summary A career in our Risk Modelling Services (RMS) team as a Life Actuary will ...

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All JobsService Assurance JobsService Assurance Manager JobsService Assurance Manager Jobs in Quebec

Service Assurance Manager information

See Quebec salary details

$25K

$77.6K

$129.5K

How much do service assurance manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for service assurance manager in Quebec is $77,587.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,000.00 and $107,000.00 per year, depending on experience, location, and employer.

What is a service assurance manager?

A Service Assurance Manager is a professional responsible for ensuring that IT services meet established quality standards and are delivered reliably to customers. They oversee the monitoring, management, and improvement of service performance, quickly addressing issues to minimize downtime and disruptions. Their role often involves coordinating between technical teams, analyzing performance metrics, implementing process improvements, and ensuring compliance with service level agreements (SLAs). They play a key role in customer satisfaction and operational efficiency within an organization.

What are the key skills and qualifications needed to thrive as a service assurance manager?

To thrive as a Service Assurance Manager, you need in-depth knowledge of IT service management (ITSM), incident/problem management, and a relevant degree, often supported by ITIL certification. Familiarity with ITSM tools such as ServiceNow, BMC Remedy, and monitoring platforms is typically required. Strong analytical thinking, stakeholder communication, and leadership skills help drive service quality and coordinate cross-functional teams. These competencies ensure uninterrupted service delivery, rapid incident resolution, and high customer satisfaction in complex IT environments.

How does a service assurance manager typically collaborate with other departments to resolve service issues?

A Service Assurance Manager regularly works with cross-functional teams such as IT operations, customer support, and network engineering to quickly identify and resolve service disruptions. This collaboration often involves leading incident review meetings, coordinating root cause analysis, and facilitating communication between technical and non-technical stakeholders. By fostering strong interdepartmental relationships, the Service Assurance Manager ensures that incidents are addressed efficiently and that service restoration is prioritized, ultimately improving customer satisfaction and minimizing downtime.

What is the difference between Service Assurance Manager vs Network Operations Center (NOC) Technician?

AspectService Assurance ManagerNetwork Operations Center (NOC) Technician
CredentialsTypically requires a bachelor's degree in IT, telecommunications, or related field; certifications like Cisco CCNA or Network+ are common.Often requires a high school diploma or associate degree; certifications like CompTIA Network+ or Cisco CCNA are beneficial.
Work EnvironmentOversees service quality, manages teams, and coordinates with technical staff in office or remote settings.Monitors network systems, troubleshoots issues, and works in a control room or data center environment.
Employer & Industry UsageFound in telecom, IT service providers, and large enterprise companies.Common in telecom, internet service providers, and data centers.

The Service Assurance Manager focuses on ensuring overall service quality, managing teams, and strategic planning, while the Network Operations Center Technician handles real-time network monitoring and troubleshooting. Both roles are essential in maintaining network reliability but differ in scope and responsibilities.

What are popular job titles related to Service Assurance Manager jobs in Quebec?

For Service Assurance Manager jobs in Quebec, the most frequently searched job titles are:

What job categories do people searching Service Assurance Manager jobs in Quebec look for?

The top searched job categories for Service Assurance Manager jobs in Quebec are:

What cities in Quebec are hiring for Service Assurance Manager jobs?

Cities in Quebec with the most Service Assurance Manager job openings:

Service Assurance Manager jobs near you
Infographic showing various Service Assurance Manager job openings in Quebec as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $77,587 per year, or $37.3 per hour.

January 2027 - Data Enablement (Non-CPA) - Full-time - Montreal

Montreal, QC

Pwc
Finance and Insurance • 10K+ employees
Learn more about Pwcexternal

Full-time

Medical, Dental, Vision, Life, PTO

Posted 20 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

Job description

Line of Service

Assurance

Industry/Sector

Not Applicable

Specialism

Conduct and Compliance

Management Level

Associate

Job Description & Summary

At PwC Canada,we'remore than a professional services firm-we'rea community of solvers tackling the world's most important problems. As an Associate in our Risk Services practice,you'llbe part of a diverse, inclusive team that values your perspective and empowers you to make a real impact.You'llbuild relationships, gain hands-on experience withcutting-edgetechnologies, and contribute to work that matters-whetherit'shelping clients navigate complex challenges or driving trust in their reporting.

You'llbe joining a firmthat'sinvested in your success from day one. As a new Associate in our Risk Services Practice,you'llalso gain hands-on experience with experienced professionals and be exposed to our innovative AI and digital tools to help you build future-ready capabilities in data, technology, and business acumen. Working with market-leading clients across diverse industries,you'llbe exposed to complex, real-world challenges that accelerate your professional growth. Beyond your work, PwC Canada offers a comprehensive health and wellness benefits package, including mental health support, flexible work options, and paid time off to volunteer in your community.You'llalso have access to leadership development opportunities, inclusive employee networks, and a vibrant culture that values belonging, purpose, and continuous learning. Grow here, go further.

The Opportunity: Data Enablement

At PwC, our people in data and analytics focus onleveragingdata to drive insights and helping our clients make informed business decisions. A career in our Data Enablement practice, within Risk Services, will provide you with the opportunity to empower our business partners (external clients and other PwC operational units) to solve the problems that matter using data-driven insights. Being human-led and tech-powered, we put the right controls, processes, and structures in place, so our people and clients make confident, data-backed decisions to deliver on our promise of trust. Your work may span data management, data quality and governance, data visualization, automation, and the development of analytics tools that transform raw data into meaningful business insights.

In this role, you will:

  • Assurance Development: Redefine how PwC delivers the audit of tomorrow by building a strong understanding of commonly used client information systems (ERPs) to develop automated solutions to problemsencounteredby existing engagement teams.

  • Specialised Assurance:Engage with clients in highly specialised assurance tasks, using advanced data analysis and automation to deliver results. Includes testing of key client reports, testing over client's ERP system conversions, creating Extract-Transform-Load (ETL) pipelines and developing solutions for industry specific assurance.

  • Data Analysis: Help clients manage their data better and feel confident that the information generated from their business data is reliable and can help them make the right business decisions using advanced data analysis techniques and capabilities.

  • AcquireData:Work with clients to understand and set up andoptimizethe process toacquirecomprehensive datasets used as the foundation of PwC's audits. This includes implementing thecutting-edgetechnology (such as PwC Extract) for data extraction and transformation tofacilitateend to end automation.

With connectivity being a key enabler of our strategy, ourobjectiveis to become the most connected firm - connected to our clients, our communities and to each other. PwC follows an Activity Based Work model, where our PwC professionals engage in a diverse range of activities from our offices, from client sites, or our home.

Experiences and SkillsYou'llUse to Solve:

  • Motivated to learn about technologies, IT practices and standards, infrastructure-relatedbest-practicesin the areas of security and IT, as well as IT control frameworks

  • Motivated to learn programming languages such as Python, SQL andutilizingadvanced data-platforms such as Databricks

  • Motivated to learn about analyzing the impact of data and IT risks and internal controls on organizations' financial, strategic, and operational objectives

  • Proven ability to manage multiple tasks in a dynamic and constantly evolving environment

  • Recognized strong analytical, conceptualization, and problem-solving skills

  • Ability to work independently or as part of a team

  • Strong skills in prioritization and problem-solving

  • Excellentemaitrisedu francaisexigee

Note:We only allow you tosubmitone application; however, youare able toselect a second and third office preference.

Please note:

  • Apply before our applications close on September 30th. To learn about our application process, visit ourApplying to PwC page on our campus recruitment website.
  • This position is eligible for PwC Canada's Award and Mentorship Programs.

Why you'll love PwC:

  • Personalized Benefits & Wellbeing:Choose flexible health, dental, vision, life, and disability coverage. Access mental health support ($3,500 annually), virtual care, and up to a $750 lifestyle account for wellness, fitness, and personal growth.
  • Invest in Your Future:Boost your retirement savings with employer matching and take advantage of financial planning resources and banking programs.
  • Growth & Learning:Unlock coaching, mentoring, and clear career paths to help you reach your potential.
  • Time off to focus on what matters most:Enjoy up to 31 paid days off including summer and winter office closures, substitute a public holiday to observe your religious holiday, or take part in international remote work options to extend your time abroad,
  • Inclusive, Purpose-Driven Culture:Join a diverse, supportive team where you can be your authentic self, build lifelong relationships, and help shape tomorrow.

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Metis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Alteryx (Automation Platform), Automation, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation System Efficiency, Business Analysis, Business Performance Management, Business Process Automation (BPA), Business Transformation, C++ Programming Language, Communication, Configuration Management (CM), Continuous Process Improvement, Daily Scrum, Data Analytics, Data Architecture Development, Data-Driven Insights, Data Ingestion, Data Reporting, Data Transformation {+ 29 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

August 27, 2026We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

What PwC employees say

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About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK

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