Service Assurance Manager Jobs in Alberta (NOW HIRING)

Employment Type: Full Time Permanent

Division: P&H Milling

Location: Springbrook, AB

Parrish & Heimbecker, Limited (P&H) is a Canadian, family-owned company with over 115 years in agriculture. We operate across four divisions: Grain & Crop Inputs, Flour Milling, P&H Foods, and New-Life Mills, delivering trusted solutions from crop inputs and grain handling to flour milling, livestock nutrition, and egg production. By connecting Canadian farms to tables across the country and beyond, we’re committed to quality, innovation, and sustainability as we shape the future of food and agriculture.

P&H Milling: P&H Milling is Canada’s largest Canadian-owned milling company, producing high-quality flour and cereal products for bakeries, food manufacturers, and consumers. From coast to coast, we transform Canadian wheat into trusted products that feed families at home and abroad.

Want to know more? Start here: P&H Milling Group | Parrish & Heimbecker

We are seeking a Quality Assurance Manager to join our P&H Milling team. Reporting to the Operations Manager, this role ensures compliance with quality standards, regulatory requirements, and customer specifications. Responsibilities include overseeing quality assurance programs, managing new product development processes, establishing performance and audit controls, and driving continuous improvement initiatives to enhance operational efficiency, effectiveness, and product quality.

• Manage the HAACP safety program, act as a HAACP team leader.
• Responsible for maintaining BRC/GFSI certification.
• Provide leadership developing and directing QA and quality improvement initiatives for all company products and services.
• Perform internal QA audits that are compliant with corporate policies, practices, and procedures.
• Collaborate with technical sales representatives to ensure full customer satisfaction with products and services.
• Establish and maintain a QA program for monitoring supplier quality, including audits, controls, and other qualifiers.
• Support new product development, SRED projects, and continuous improvement and by integrating quality control tools (e.g. Lean, Six Sigma, etc.) into processes.
• Promote and advocate quality achievement and performance improvement.
• Act as liaison with customer auditors and assume responsibility for ensuring corrective actions with customer specifications.
• Ensure ongoing compliance with local, national, and international standards and legislation.
• Coach staff to adopt and incorporate quality methods into their work.
• Create and maintain QA control documentation.
• Identify relevant QA training needs and opportunities.

• University degree in Food Science, Chemistry, Microbiology or related fields.
• Minimum 3 years of direct work experience in a Supervisory role in QA systems, regulations, guidelines, and associated standards preferably in flour milling or grain processing industry.
• Working knowledge and experience using flour mill lab equipment and in various testing including rheological and end use applications.
• Training in BRC, FSMA and/or SFCR (Safe Food for Canadians Regulations)
• Training or certifications in baking science and technology
• Must possess excellent communication skills for liaising and communicating with vendors, customers, and internal departments.

At P&H, our people are our priority. We’re committed to fostering a workplace that supports professional growth, well-being, and a strong sense of community. Join a team that shares your Passion & Heart for Canadian agriculture, and take advantage of benefits designed to help you thrive and succeed:

• Comprehensive Health Coverage (Medical, Dental, and Vision)
• RRSP Matching Program
• Paid Time Off and Wellness Initiatives
• Learning and Development Opportunities
• Tuition Reimbursement
• Employee Assistance Program

We thank all applicants, however only those selected for an interview will be contacted.

P&H does not use artificial intelligence or automated decision-making tools to screen, assess, or select applicants. All applications are reviewed by a member of our Talent Acquisition team or hiring team.