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Service Associate Jobs in Waterloo, ON (NOW HIRING)

Carter's

Seasonal Associate

Brantford, ON · On-site

$17.60/hr

As a Seasonal Associate, you will be the first face of the brand for growing families. You'll ... A positive and solutions-oriented mindsetDemonstrated customer service and engagement ...

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All JobsService Associate JobsService Associate Jobs in Waterloo, ON

Service Associate information

See Waterloo, ON salary details

$6

$14

$23

How much do service associate jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service associate in Waterloo, ON is $14.13, according to ZipRecruiter salary data. Most workers in this role earn between $11.21 and $15.69 per hour, depending on experience, location, and employer.

What is the difference between Service Associate vs Customer Service Representative?

AspectService AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentRetail, healthcare, banking, hospitality settingsCall centers, retail, banking, service desks
Employer & Industry UsageCommon in retail, healthcare, banking sectorsWidespread across customer-facing industries
Comparison FocusHands-on, in-person service rolesPhone or online customer support

Service Associates typically work directly with customers in person, providing assistance and support in retail, healthcare, or banking environments. Customer Service Representatives often handle inquiries via phone or online, focusing on remote support. Both roles require strong communication skills and similar credentials, but their work settings and interaction methods differ.

What is the role of a service associate?

A service associate is responsible for assisting customers, providing product or service information, and ensuring a positive experience. They often handle transactions, resolve issues, and may use tools like point-of-sale systems or customer management software to support their duties.

What are the most commonly searched types of Service jobs in Waterloo, ON?

The most popular types of Service jobs in Waterloo, ON are:

What cities near Waterloo, ON are hiring for Service Associate jobs?

Cities near Waterloo, ON with the most Service Associate job openings:

Service Associate jobs near you
Infographic showing various Service Associate job openings in Waterloo, ON as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $29,392 per year, or $14.1 per hour.

Full Time Customer Care Associate

Leon's Furniture

Brantford, ON • On-site

CA$17.85/hr

Full-time

Re-posted 6 days ago

Job description

Overview

Leon's is currently looking for a Full Time Customer Care Associate who is focused on delivering a world class customer service experience to our valued customers. Great customer support is a vital part of our business. 

About Us:

Leon's Furniture has locations from coast to coast, is Canadian owned, and has a rich history spanning over 110 years. Today, as in the past, Canadians have turned to us to provide their home furnishing needs, and we're proud to be expanding our sales teams in every location to meet this challenge.

Many of our most successful associates joined Leon's in entry level positions and with hard work, determination and desire they were able to achieve a level of success beyond their imaginations. These success stories are our greatest achievement. Let our story be your story. Whatever the position, Leon's can open the door to a bright and exciting future for you. You bring the can-do attitude, and we will provide the tools for your success. Join us today!

Responsibilities:

As a member of our team, you will be responsible for completing daily reports, maintaining customer accounts, responding promptly to customer inquiries and assisting our customers with after sales service. Our collaborative approach to our business ensures a helpful, positive environment for all and maintains the high standard of customer service excellence that has made Leon's the envy of our competitors for over a century.

Requirements: 

  • Ability to communicate clearly, both written and orally
  • Fun, friendly, confident personalities
  • Strong problem solving and analytical skills
  • Exceptional organizational skills
  • Ability to work collaboratively with fellow colleagues
  • Ability to interact professionally with our customers
  • Some evenings and weekends shifts required

We offer:

  • Comprehensive Employee Benefit Package after 3 months
  • Profit Sharing
  • Employee Discounts & Partner Discount Programs
  • The chance to be part of a financially stable, well-respected, truly Canadian company with opportunities for growth from coast to coast
  • Continuous, quality education and training on our products and sales techniques

Compensation:

The starting hourly rate for this position is $17.85. 

Additional Information:

  • Artificial Intelligence (AI) Use: Leon's may use AI tools to support the recruitment and selection process (e.g., screening resumes, scheduling interviews). Final hiring decisions are made by our teams.
  • We welcome applicants from all backgrounds and experiences. Accommodation is available on request for candidates taking part in all aspects of the recruitment process.  Candidates with accommodation needs, please specify them with your application in the "Do you want to tell us anything else about yourself?" section.

How to Apply:

If you're ready to bring your expertise and leadership to Leon's, we'd love to hear from you.

Please email your application, including your CV and a short statement on why you would be a great fit for LFL.

Employment Type: FULL_TIME

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