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Service Associate Jobs in Waterloo, ON (NOW HIRING)

Walmart

OMNI Customer Fulfillment Associate

Kitchener, ON · On-site

CA$17.75/hr

Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build ... This position is well suited for individuals seeking an engaging role in customer service or retail.

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All JobsService Associate JobsService Associate Jobs in Waterloo, ON

Service Associate information

See Waterloo, ON salary details

$6

$14

$23

How much do service associate jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for service associate in Waterloo, ON is $14.13, according to ZipRecruiter salary data. Most workers in this role earn between $11.21 and $15.69 per hour, depending on experience, location, and employer.

What is the difference between Service Associate vs Customer Service Representative?

AspectService AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require certificationsHigh school diploma or equivalent; often similar certifications
Work EnvironmentRetail, healthcare, banking, hospitality settingsCall centers, retail, banking, service desks
Employer & Industry UsageCommon in retail, healthcare, banking sectorsWidespread across customer-facing industries
Comparison FocusHands-on, in-person service rolesPhone or online customer support

Service Associates typically work directly with customers in person, providing assistance and support in retail, healthcare, or banking environments. Customer Service Representatives often handle inquiries via phone or online, focusing on remote support. Both roles require strong communication skills and similar credentials, but their work settings and interaction methods differ.

What are the most commonly searched types of Service jobs in Waterloo, ON? The most popular types of Service jobs in Waterloo, ON are:
What cities near Waterloo, ON are hiring for Service Associate jobs? Cities near Waterloo, ON with the most Service Associate job openings:
Service Associate jobs near you
Infographic showing various Service Associate job openings in Waterloo, ON as of June 2026, with employment types broken down into 61% Full Time, 37% Part Time, and 2% Temporary. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $29,392 per year, or $14.1 per hour.

Sales Associate-Print&Services

Staples Canada ULC

Kitchener, ON

Part-time

Posted 12 days ago

Job description

Some of what you will do

  • Deliver exceptional customer service and proactively identify opportunities to enhance customer engagement and satisfaction.
  • Contribute to the success of the print and customer service areas of the store by utilizing our selling model within the store and learning all our products and services to offer informed recommendations.
  • Collaborate with store leaders to set and achieve sales and margin goals.
  • Perform in-store print production.
  • Maintain Health & Safety, Asset Protection, and Privacy Policies.

Specifically, you will

  • Engage with and sell to all our customers by offering tailored products and services using all tools and techniques available in our selling model to anticipate and meet future customer needs.
  • Handle transactions using the Point of Sale (POS) system, including shipping transactions and marketing tools to convert customers.
  • Fulfill steps required for intake or pick up of customer orders in Print, including filtering orders out of the print dashboard, phone, and at the counter. 
  • Ensure machines are always stocked with paper, toners, and supplies. Catalogue all print orders according to company standards, accurately handling and binning orders. Prioritize orders into appropriate service paths.
  • Maintain merchandising and signage standards in and around print and cash areas, such as nesting tables, front cash queue, and counter displayers. Ensure accurate inventory control by following company protocols.
  • Learn and maintain all standards required in the Print and Services areas, ensuring all checklists, audits and brand standardization requirements are met.

Some of what you need

  • 3 months to 1 year of prior retail experience (preferred).
  • Strong customer service and communication skills.
  • Ability to work collaboratively in a team environment.

Some of what you will get

  • Associate Discount
  • Flexible Benefit Plans
  • Group RRSP Program
  • Learning and Development Programs
  • Associate Recognition Programs
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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