Service Associate Jobs in Waterloo, ON (NOW HIRING)

Department: Student and Ancillary Services 

Job Type: Continuing

Full-time/Part-time: Full-time and part-time

Campus: Waterloo 

Reports to: General Manager, Food Services

Employee Group: UFCW 

Application Deadline: Open until filled

Requisition ID: 11642 

Wilfrid Laurier University is a leading multi-campus university that excels at educating with purpose. Through its exceptional employees, students, researchers, leaders, and educators, Laurier has built a reputation as a world-class institution known for its rich student experience, academic excellence, and global impact. With a commitment to Indigenization and commitment to equity, diversity, inclusion, Laurier's thriving community has a place for everyone.

Laurier has more than 21,000 students and 2,100 faculty and staff across campuses in Waterloo and Brantford, as well locations in Kitchener and Milton. The university is committed to providing an inclusive workplace, a flexible work policy and employing a workforce that is reflective of local and national demographics. Our locations are situated on the traditional territories of the Neutral, Anishnawbe, and Haudenosaunee peoples. We recognize the unique heritages of Indigenous peoples and support their intentions to preserve and express their distinctive Indigenous cultures, histories, and knowledge through academic programming and co-curricular activities. Laurier's Centre for Indigegogy is one example of how Laurier honours Indigenous knowledge.

Position Summary 

At Laurier, we are a community. It's what brings our students here and what keeps our people here. As an educational institution, we inspire lives of leadership and purpose in our student community. As an employer, we seek, foster and value the same qualities of leadership and purpose in our community. Within Food Services, our commitment is to provide the highest quality foods, prepared right in front of your eyes by friendly, energetic people in an open and relaxing atmosphere. This position involves interacting with the public in a friendly and efficient manner, while delivering quick, accurate and clean service using a team approach. Employees must adhere to food standards and health and safety practices. This position requires the incumbent to stand continuously, moving around the kitchen or service area and possibly in and out of freezers and/or refrigerators. The work environment can be warm, noisy and occasionally crowded. 

Accountabilities 

• Preparing food and beverages at any of our facilities.
• Use of industrial cooking and beverage equipment 
• Maintains high quality food preparation keeping waste to a minimum
• Organizing and stocking of station over the course of your shift
• Maintains a clean station and completes duties on daily cleaning sheets
• Communicate with Customers, Clients and Employees in a professional positive manner
• Adheres to FIFO and Day Dot practices on all product used
• Set up and tear down of multiple catering orders daily
• Maintaining open communication with the Catering Manager in regards to catering orders, inventory needs, etc.
• Make trays, sandwiches and other catering items as required
• Ensure daily consistency and customer service objectives/satisfaction are met or exceeded
• Set up of stations as required
• Operate cash register when required
• Assist on different stations in Fresh Food Company as necessary
• Maintain Catering standards
• Daily sign off of: production sheets, temp logs, waste logs, cleaning sheets
• Other duties as assigned

Customer Service

• Follow the "WEST" model for customer service (welcome, engage, smile and thank you) while taking orders and requests
• Interact with customers at station and exceed their service expectations

Policies and Procedures

• Follow and adhere to all food services policies and procedures, including, but not limited to:
• FIFO and Day Dot practices
• Food temperature checks
• Quality checking (i.e. expiration dates)
• Adhere to all government/University policies and legislation, including but not limited to:
• Food Safety and Sanitation
• Occupational Health and Safety
• Workers Compensation
• Employment Standards
• Human Rights & Labour Law and Harassment

Qualifications 

• Strong knowledge of POS system and operating procedures
• Excellent customer service skills
• Exceptional communication skills
• Excellent Time Management Skills
• High attention to detail
• Team orientated
• Continuously striving for improvement
• Previous experience in a food service operation is beneficial
• Knowledge of industrial cooking equipment or coffee equipment is preferred
• Must be able to work in any area of the restaurant when needed and to operate a computerized POS system/cash register.
• Ability to lift 10 - 30 pounds

Hours of Work: There are 2 full-time and 2 part-time positions available. 

Part-time positions include a maximum of twenty four (24) paid hours per week and a maximum of eight (8) paid hours per day. Here are the part-time shifts:

• Mon - Thurs 9am to 2pm, and Fri 9am to 1pm
• Mon - Thurs 3pm to 7pm

Full-time positions include a maximum of forty (40) paid hours per week and a maximum of eight (8) paid hours per day. Here are the full-time shifts:

• Mon - Thurs 12pm to 8:30pm
• Mon - Thurs 2pm to 8:30pm

The Food Services operation is a seven day a week operation and you may be occasionally required to work outside your regularly scheduled work hours. This position is subject to lay-off in December, reading weeks and mid-April to September every year. 

Compensation:

Hourly Rate: $18.08 per hour

Full-time employees can choose to participate in the Extended Health and Benefit Plan and contribute to a group RRSP. Alternatively, full-time employees may opt out of one or both plans and receive an additional 4% in lieu of benefits and 4% in lieu of RRSP, resulting in a higher hourly rate. This is reflected in the salary range noted above.

Wilfrid Laurier University endeavors to fill positions with qualified candidates who have a combination of education, experience, skills and abilities to successfully perform the duties of the position while demonstrating Laurier's Employee Success Factors.

Equity, diversity and creating a culture of inclusion are part of Laurier's core values and central to the Laurier Strategy. Laurier is committed to increasing the diversity of faculty and staff and welcomes applications from candidates who identify as Indigenous, racialized, having disabilities, and from persons of any minority sexual and gender identities. Indigenous candidates who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact the Office of Indigenous Initiatives. Candidates from other equity deserving groups who would like to learn more about equity and inclusive programing at Laurier are welcomed to contact Equity & Accessibility. We have strived to make our application process accessible, however if you require any assistance applying for a position or would like this job posting in an alternative format, please contact Human Resources. Contact information can be found at careers.wlu.ca/content/How-to-apply/

Should you be interested in learning more about this opportunity, please visit www.wlu.ca/careers for additional information and the online application system. All applications must be submitted online. Please note, a resume and cover letter will be required in electronic form.