Service Associate
Toronto, ON · On-site
This Service Associate will support the Entitlements Canadian Operations, WM Asset Servicing team. Working in a collaborative, dynamic and high-performing environment, this individual will face ...
Toronto, ON · On-site
This Service Associate will support the Entitlements Canadian Operations, WM Asset Servicing team. Working in a collaborative, dynamic and high-performing environment, this individual will face ...
Toronto, ON · On-site
This Service Associate will support the Entitlements Canadian Operations, WM Asset Servicing team. Working in a collaborative, dynamic and high-performing environment, this individual will face ...
Toronto, ON · On-site
CLIENT SERVICE ASSOCIATE, Successful Investor Wealth Management Inc. We are an established wealth management firm with 20+ years experience in independent portfolio management with assets under ...
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Toronto, ON · On-site
CLIENT SERVICE ASSOCIATE, Successful Investor Wealth Management Inc. We are an established wealth management firm with 20+ years experience in independent portfolio management with assets under ...
Toronto, ON · Hybrid
CLIENT SERVICE ASSOCIATE, Successful Investor Wealth Management Inc. We are an established wealth management firm with 20+ years' experience in independent portfolio management with assets under ...
Toronto, ON · Hybrid
CLIENT SERVICE ASSOCIATE, Successful Investor Wealth Management Inc. We are an established wealth management firm with 20+ years' experience in independent portfolio management with assets under ...
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Mississauga, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Mississauga, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Newmarket, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Newmarket, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Vaughan, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Vaughan, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Brampton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Brampton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Mississauga, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Mississauga, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Aurora, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Aurora, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Newmarket, ON · On-site
CA$28.15 - CA$28.69/hr
The Hospitality Service Associate is responsible for routine, periodic, and project cleaning functions in all areas of SRHC facilities. This position will perform a variety of functions, including ...
Newmarket, ON · On-site
CA$28.15 - CA$28.69/hr
The Hospitality Service Associate is responsible for routine, periodic, and project cleaning functions in all areas of SRHC facilities. This position will perform a variety of functions, including ...
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Markham, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Markham, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Hamilton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Hamilton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
East Gwillimbury, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
East Gwillimbury, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Ancaster, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Ancaster, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Bolton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Bolton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Burlington, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Brampton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
Brampton, ON · On-site
$17.60/hr
We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...
$6.90 - $8.52
4% of jobs
$8.52 - $10.13
5% of jobs
$11.71 is the 25th percentile. Wages below this are outliers.
$10.13 - $11.74
16% of jobs
The median wage is $13.19 / hr.
$11.74 - $13.35
27% of jobs
$13.35 - $14.96
18% of jobs
$15.58 is the 75th percentile. Wages above this are outliers.
$14.96 - $16.57
12% of jobs
$16.57 - $18.18
8% of jobs
$18.18 - $19.79
5% of jobs
$19.79 - $21.40
0% of jobs
$21.40 - $23.01
1% of jobs
$23.01 - $24.63
3% of jobs
$6
$14
$24
| Aspect | Service Associate | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require certifications | High school diploma or equivalent; often similar certifications |
| Work Environment | Retail, healthcare, banking, hospitality settings | Call centers, retail, banking, service desks |
| Employer & Industry Usage | Common in retail, healthcare, banking sectors | Widespread across customer-facing industries |
| Comparison Focus | Hands-on, in-person service roles | Phone or online customer support |
Service Associates typically work directly with customers in person, providing assistance and support in retail, healthcare, or banking environments. Customer Service Representatives often handle inquiries via phone or online, focusing on remote support. Both roles require strong communication skills and similar credentials, but their work settings and interaction methods differ.

Job Description
What is the opportunity?
This Service Associate will support the Entitlements Canadian Operations, WM Asset Servicing team. Working in a collaborative, dynamic and high-performing environment, this individual will face challenging yet rewarding opportunities.
What will you do?
Processing client requests in various capacities, as related to entitlement operations. Placing a priority on answering client inquiries, mitigating escalations and always meeting SLAs.
Continuously analyzing process workflows to identify opportunities for improvement of operational efficiencies. Ensure all processes maintain operational risk thresholds, escalating discrepancies immediately upon discovery.
Timely settlement of cash entitlements on sec lending activity with external counterparties and internal accounts. Ultra-high degree of accuracy required for verifying claim details and values before processing settlements.
Liaison with business/operations partners where needed. Timely reconciliation and resolution of funds outstanding due to sometimes complex operational circumstances.
What do you need to succeed?
Must haves:
Relevant industry experience of 2 to 5 years, or educational equivalent
Sound knowledge of Income allocation and executing cash movements (i.e., long/ short positions or credit/ debit balances). Experience with executing cash wires, generally through an application
Exceptional proficiency in Microsoft Excel, Word and an Intermediate to advanced proficiency in Microsoft Access skills
Problem solving skills and willingness to take on extra initiatives
High client service focus
Excellent communication/analytical skills
Nice-to-have:
Completion of Canadian Securities Course (CSC)
Experience in similar role, Corporate Actions or Entitlement Operations related within the financial industry
Experience using financial operation systems and interfaces such as:
Broadridge Financial Services
CDSX, DTCC
Cash wire applications
Advanced knowledge of Microsoft Access, specifically database creations for automation initiatives requiring VBA writing knowledge
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible work/life balance options.
Opportunities to do challenging work.
Opportunities to take on progressively greater accountabilities.
Access to a variety of job opportunities across business.
Job Skills
Active Learning, Communication, Critical Thinking, Customer Service, Operational Delivery, Process Improvements, Time ManagementAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Employment Type: FULL_TIMESourced by ZipRecruiter
Banking and credit intermediation
10,000+ Employees
Toronto, Ontario, CA