Job Position Title: Guest Service Associate
Salary: Hourly
Job Description Summary:
Be a part of an arts-loving and customer-oriented team responsible for providing a first-class experience for our guests. We provide exceptional guest service and create and promote a positive atmosphere with a* guest focused culture within our unique immersive experience. Includes weekend, evening, and holiday shifts . *Responsibilities may include some or all the below responsibilities.
Essential duties and responsibilities:
โ Maintain effective communication with appropriate managers, customersโ and peers
โ Handle box office when necessary to collect tickets
โ Assist the retail area with merchandise when needed
โ Assist with VR preparation
โ Meet and greet customers in a friendly manner
โ Answer guest inquiries and assist customers when needed.
โ Complete any other duties which enhance the guest experience
- Assist in load in/load out tasks.
- Assist in Inventory audit tasks.
- Assist in outdoor and indoor parking-related tasks.
Education and/or Work Experience:
โ Must be at least 18 years of age
โ High School graduate or GED
โ Customer service experience preferred
Skills & Abilities:
โ The ability to read, speak and effectively understand the English language
โ Standing and/or walking for much of the time/ length of assigned shift/ ability to lift up to 50pounds alone
โ Solving practical problems dealing with a variety of variables
โ Must possess above average communication skills
โ Safety conscious
โ Outgoing and friendly
โ Willing to actively engage guests
โ Ability to learn and understand exhibit content in order to be able to answer general guest queries
โ Commitment to providing the best in customer service