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Service Appointment Coordinator Dealership Jobs

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Service Appointment Coordinator Dealership information

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How much do service appointment coordinator dealership jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service appointment coordinator dealership in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What does a service appointment coordinator do at a dealership?

A Service Appointment Coordinator at a dealership is responsible for scheduling and managing service appointments for customers. They act as the primary point of contact between customers and the service department, ensuring efficient communication and coordination. Their duties often include answering phone calls, confirming appointments, updating customer records, and sometimes assisting with service reminders and follow-ups. By providing excellent customer service and organizational support, they help maintain a smooth workflow in the dealership's service department.

What are the key skills and qualifications needed to thrive as a service appointment coordinator at a dealership?

To thrive as a Service Appointment Coordinator at a dealership, you need strong organizational skills, customer service experience, and a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and CRM tools is typically required. Excellent communication, active listening, and problem-solving abilities set top performers apart in this role. These skills and qualities are crucial for efficiently managing appointments, ensuring customer satisfaction, and supporting smooth dealership operations.

What are the most common challenges faced by service appointment coordinators at a dealership, and how can they be managed effectively?

Service Appointment Coordinators often handle a high volume of calls and scheduling requests, which can lead to overlapping appointments and communication challenges. Staying organized and using dealership management software efficiently can help prevent scheduling conflicts. Additionally, clear communication with both service technicians and customers is crucial to ensure everyone is informed about appointment times and any changes. Building strong relationships with team members and maintaining a professional demeanor under pressure are key to managing the fast-paced environment successfully.

What is the difference between Service Appointment Coordinator Dealership vs Service Advisor?

AspectService Appointment Coordinator DealershipService Advisor
CredentialsHigh school diploma; some certifications preferredHigh school diploma; certifications like ASE may be advantageous
Work EnvironmentDealership service department, coordinating appointmentsDealership service department, interacting directly with customers
Employer & IndustryAutomotive dealerships, service centersAutomotive dealerships, service centers
Primary FocusScheduling and coordinating service appointmentsAdvising customers, explaining repairs, selling services

While both roles work within dealership service departments, the Service Appointment Coordinator primarily manages scheduling and logistics, whereas the Service Advisor interacts directly with customers to explain repairs and recommend services.

What are popular job titles related to Service Appointment Coordinator Dealership jobs?

For Service Appointment Coordinator Dealership jobs, the most frequently searched job titles are:

Infographic showing various Service Appointment Coordinator Dealership job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,014 per year, or $17.8 per hour.

Service Appointment Coordinator

Schenectady, NY • On-site

HPM Building Supply
201 - 500 employees
Learn more about HPM Building Supplyexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

HPM Building Supply rating

8.3

Company rating: 8.3 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

Mohawk Honda is actively seeking Service Appointment Coordinators for our NEW SERVICE DEPARTMENT. As an Appointment Coordinator you will manage inbound and outbound calls to the service department from our valued customers looking to schedule a service appointment all while providing excellent customer service.
Must be prompt, courteous, friendly, and professional. The applicant needs to be a team player and be willing to work closely with the service staff. Must ensure that we provide positive dealership experience. We offer competitive salary, medical, dental, vision, life, disability, and 401k with company match.
Responsibilities

  • Answer inbound and outbound service customer calls.
  • Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
  • Provide customers with initial product information & direct them to the appropriate dealership resources.
  • Schedule customer service appointments
  • Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
Qualifications
  • At least one previous role is based in strong customer service experience.
  • Team player attitude
  • Prompt and courteous
  • Enthusiastic personality
  • Must have strong computer skills.
  • Willing to submit to a pre-employment background check & drug screen.
Benefits
  • Medical, dental, vision, disability, life insurance
  • 401k with company match
  • Paid vacation time
  • Room for advancement

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