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How much do service appointment coordinator ford jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for service appointment coordinator ford in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What does a service appointment coordinator do at a Ford dealership?

A Service Appointment Coordinator at a Ford dealership is responsible for managing and scheduling service appointments for customers. They handle incoming calls, respond to online inquiries, and coordinate with the service department to ensure efficient workflow. The coordinator also confirms appointments, provides customers with necessary information about services, and may follow up after visits to ensure customer satisfaction. Their role is crucial in maintaining smooth operations and delivering excellent customer service.

What are the key skills and qualifications needed to thrive as a service appointment coordinator at Ford, and why are they important?

To excel as a Service Appointment Coordinator at Ford, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and basic office tools like Microsoft Office is typically required. Outstanding communication, problem-solving, and multitasking abilities set top performers apart in this role. These skills ensure efficient appointment scheduling, high customer satisfaction, and smooth service department operations.

What are the main challenges service appointment coordinators at a Ford dealership face, and how can these be managed?

Service Appointment Coordinators at a Ford dealership often manage high call volumes, juggle multiple scheduling requests, and coordinate between customers and service technicians. Balancing customer expectations with shop capacity can be demanding, especially during peak times. Staying organized, utilizing dealership scheduling software effectively, and maintaining clear communication with both customers and the service team can help manage these challenges and ensure a smooth workflow.

What are popular job titles related to Service Appointment Coordinator Ford jobs?

For Service Appointment Coordinator Ford jobs, the most frequently searched job titles are:

Infographic showing various Service Appointment Coordinator Ford job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,014 per year, or $17.8 per hour.

Service Appointment Coordinator

Fort Myers, FL • On-site

Sam Galloway Ford Inc
Motor Vehicle Manufacturing • 51 - 200 employees
Learn more about Sam Galloway Ford Incexternal

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Automotive Service Appointment Coordinator

Sam Galloway Ford-Lincoln is seeking an Automotive Service Appointment Coordinator to join our team! Our automotive service team is dedicated to ensuring customer satisfaction and creating a positive and enjoyable experience. The Appointment Coordinator is responsible for scheduling and managing service appointments for customers at our dealership. This role requires excellent communication and organizational skills, as well as a friendly and welcoming demeanor. The Appointment Coordinator also contacts customers concerning recalls, vehicle status, and satisfaction of service, as well as performs various administrative duties.

Qualifications:

  • Must be at least 18 years of age with a valid driver's license and a clean driving record
  • Previous administrative experience strongly preferred
  • Previous dealership experience a plus
  • Must be able to work a flexible schedule including Saturdays
  • Must be organized, customer service oriented, and a great team player
  • Experience with Reynolds & Reynolds is a plus
  • Experience with My Karma is a plus

Varied schedule between Monday-Saturday from 7am-6pm (no Sundays)

Sam Galloway Ford Lincoln has been a family-owned and operated Dealership in Fort Myers, FL for almost 100 years. A career with Sam Galloway Ford Lincoln means unwavering support from a group of individuals who care deeply about our craft, one another, and the community we share. As a member of the Galloway family, you will be provided every opportunity to utilize your skills as part of a collaborative culture that encourages innovation and values kindness and respect above all. In addition to competitive wages, we offer health, dental, and vision insurance. We also offer paid time off, life insurance, HSA, and 401K retirement benefits with employer match.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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