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How much do service appointment coordinator bdc jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service appointment coordinator bdc in the United States is $17.80, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $20.19 per hour, depending on experience, location, and employer.

What does a Service Appointment Coordinator BDC do?

A Service Appointment Coordinator BDC (Business Development Center) is responsible for managing and scheduling service appointments for customers at automotive dealerships or service centers. They act as the primary point of contact between the customer and the service department, handling inbound and outbound calls, confirming appointments, and following up on customer inquiries. Their goal is to ensure efficient scheduling, maximize service department productivity, and provide excellent customer service throughout the appointment process.

What are the key skills and qualifications needed to thrive as a Service Appointment Coordinator BDC?

To thrive as a Service Appointment Coordinator BDC, you need strong organizational skills, attention to detail, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with dealership management systems (DMS), scheduling software, and customer relationship management (CRM) tools is typically required. Excellent communication, active listening, and problem-solving abilities set top performers apart in this role. These skills ensure efficient appointment scheduling, high customer satisfaction, and the smooth operation of the service department.

What are the most common challenges faced by a Service Appointment Coordinator BDC, and how can they be overcome?

A Service Appointment Coordinator BDC often faces challenges such as managing a high volume of incoming calls, efficiently scheduling appointments to maximize service bay utilization, and handling occasional dissatisfied customers. Staying organized and utilizing customer relationship management (CRM) tools can help manage schedules and follow-ups effectively. Strong communication skills and patience are essential for addressing customer concerns and ensuring a positive experience, while ongoing training on dealership systems and service offerings can further enhance performance and confidence in the role.

What is the difference between Service Appointment Coordinator Bdc vs Service Advisor?

AspectService Appointment Coordinator BdcService Advisor
Primary RoleScheduling service appointments, coordinating with technicians and customersAdvising customers on vehicle repairs, selling services, and managing repair orders
Work EnvironmentCall centers, dealership BDCs, customer service departmentsDealerships, service lanes, direct customer interaction
CredentialsHigh school diploma, customer service skills, familiarity with dealership softwareHigh school diploma or higher, automotive knowledge, sales skills

While both roles involve customer interaction within a dealership, the Service Appointment Coordinator Bdc primarily focuses on scheduling and coordinating service appointments, often working behind the scenes. In contrast, the Service Advisor directly interacts with customers, explains repairs, and recommends services. Understanding these differences helps clarify career paths and employer expectations in automotive service departments.

What cities are hiring for Service Appointment Coordinator Bdc jobs?

Cities with the most Service Appointment Coordinator Bdc job openings:

What states have the most Service Appointment Coordinator Bdc jobs?

States with the most job openings for Service Appointment Coordinator Bdc jobs include:

What are popular job titles related to Service Appointment Coordinator Bdc jobs?

For Service Appointment Coordinator Bdc jobs, the most frequently searched job titles are:

Service Appointment Coordinator / BDC

Woburn, MA • On-site

Kelly Nissan of Woburn
See more jobs at Kelly Nissan of Woburnexternal

$44K - $55K/mo

Other

Medical, Dental, Retirement, PTO

Posted 24 days ago

Job description

Service Appointment Coordinator / BDC

We are looking for a Service Appointment Coordinator / BDC to join our growing team! The right candidate will have a strong customer service background and computer skills. The day-to-day duties of this role include scheduling service appointments, responding quickly to customer phone calls, and confirming scheduled appointments.

Compensation

  • $22 hour base pay plus monthly bonuses paid on performance at month end
  • $44,000-$55,000 per year based on performance

Benefits

  • Competitive Pay
  • Blue Cross Blue Shield Medical and Dental on Day 1 of Employment
  • 401K after 90 days
  • Paid Time Off
  • Sick Time
  • Vacation Time
  • Paid Training
  • Career Advancement Opportunities

Responsibilities

  • Schedule service appointments and speak with customers every single day by following up over the phone, email and chat after each appointment
  • Actively listen to customers, answering questions, and directing them appropriately as they request
  • Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries
  • Advise maintenance recommendations
  • Confirm scheduled and missed appointments
  • Assist with managing service loaner fleet
  • Assist with daily scanning of reports
  • Assist service advisors and service manager on daily tasks as needed

Qualifications

  • Strong computer skills, including Outlook, Excel and Word
  • Strong customer service background
  • Excellent verbal and written communication skills
  • Punctual, reliable and eager to improve
  • Reliability
  • Professional personality and appearance

About Us:

The Kelly Automotive Group is a family owned and operated dealership group that was founded in 1965. For more than 60 years, we have been the North Shore's premier dealership group. We currently feature Nissan, Honda, Jeep, Chrysler, Infiniti and Volkswagen. Our motto of "Honest Sales and Excellent Service" have guided us in our approach and is the foundation of our success. We are always looking for exceptional people who can help us provide our clients with the highest level of customer service. We have a simple philosophy that if we hire great people and treat them like family, they will in turn take great care of our customers. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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