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Service Advisor Jobs in Portland, ME (NOW HIRING)

Jack Chevrolet

Service Advisor

Saco, ME · On-site

$50K - $100K/yr

* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. * Take ownership of the customer's experience by carrying out those additional ...

Group 1 Automotive

Automotive Service Advisor

Portland, ME · On-site

$75 - $100/hr

Overview We are looking to add qualified AUTOMOTIVE SERVICE ADVISORS to our team. Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for ...

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All JobsService Advisor JobsService Advisor Jobs in Portland, ME

Service Advisor information

See Portland, ME salary details

$12

$26

$46

How much do service advisor jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for service advisor in Portland, ME is $26.53, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $30.48 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
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What job categories do people searching Service Advisor jobs in Portland, ME look for?

The top searched job categories for Service Advisor jobs in Portland, ME are:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Portland, ME as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $55,188 per year, or $26.5 per hour.

Automotive Service Advisor - Mercedes-Benz of Scarborough

Group 1 Automotive

Scarborough, ME • On-site

$90 - $150/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Group 1 Automotive rating

6.7

Company rating: 6.7 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

84th of 156 rated car dealerships

Job description

Overview

CONSIDER A GREAT CAREER WITH US!

Mercedes-Benz of Scarborough is part of the fast-growing Group 1 Automotive, a leader in automotive retail sales and service. We are growing and looking for an Automotive Service Advisor to work with our Quality Dealership representing a Quality Product! Our Service Advisor should be passionate about customer service and enjoy interacting with people throughout the working day.

The pay range for this position is $90,000 - $150,000/year

We offer...

  • TOP INDUSTRY PAY!
  • $5,000 Sign on Bonus for Experienced Service Advisors
  • A Great Working Environment
  • A Structured, Self-Paced Career Path Leading to Management Opportunities
  • Pinnacle Awards Program
  • Health, Dental & Vision Insurance
  • Life & Disability Insurance
  • 401(k) with Company Match
  • Paid Time off
  • Employee Vehicle Purchase Program
  • Employee Stock Purchase Plan

You need…

  • Automotive Service Advisor Experience
  • Interpersonal Communication Skills
  • Basic Computer Skills
  • Strong Desire to Provide an Exceptional Client Experience
  • Ability to Achieve Targeted Goals
  • High School Diploma or Equivalent
  • Must have a Valid Driver’s License
Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment may be contingent upon successful completion of a background check and/or drug screening. Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.

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