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Service Advisor Jobs in Baltimore, MD (NOW HIRING)

Century Ford Mt Airy

Service Advisor

Mount Airy, MD

FORD SERVICE ADVISOR WANTEDBuild Relationships. Build Your Career. Grow With Us. Are you a customer-focused Service Advisor looking for a dealership where you can earn a great living without feeling ...

Vermeer All Roads

Service Advisor

Annapolis Junction, MD · On-site

$70K/yr

Description Service Advisor Annapolis Junction, MD | Vermeer All Roads Vermeer All Roads in Annapolis Junction, MD is hiring a Service Advisor to serve as the first point of contact for our service ...

Ourisman Nissan

Service Advisor

Laurel, MD · On-site

$54K/yr

The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair ...

Meineke

Service Advisor

Damascus, MD · On-site

$300 - $600/day

We are looking for a PART TIME Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and ...

Ourisman Nissan

Service Advisor

Laurel, MD

The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair ...

Ourisman Nissan

Service Advisor

Laurel, MD · On-site

$30K/yr

The Service Advisor is responsible for serving as a liaison between customers and our service technicians, ensuring that our clients receive timely and accurate vehicle maintenance and repair ...

Preston Automotive Group

Service Advisor

Aberdeen, MD · On-site

Position Overview The Service Advisor serves as the primary liaison between our customers and service technicians. You will be responsible for understanding customer concerns, recommending ...

Meineke - 943

Service Advisor

Damascus, MD · On-site

$300 - $600/day

We are looking for a PART TIME Service Advisor to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong service writer capabilities, and ...

New

Preston Automotive Group

Service Advisor

Aberdeen, MD · On-site

$55K - $95K/yr

Position Overview The Service Advisor serves as the primary liaison between our customers and service technicians. You will be responsible for understanding customer concerns, recommending ...

Antwerpen Automotive

Service Advisor

Pasadena, MD · On-site

Hiring Immediately - Experienced Service Advisor Company Story: At Antwerpen Automotive, we believe in taking care of our team. We know that having the right talent in the right place is the first ...

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Showing results 21-40

All JobsService Advisor JobsService Advisor Jobs in Baltimore, MD

Service Advisor information

See Baltimore, MD salary details

$11

$25

$45

How much do service advisor jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for service advisor in Baltimore, MD is $25.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $29.62 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

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For Service Advisor jobs in Baltimore, MD, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Baltimore, MD look for?

The top searched job categories for Service Advisor jobs in Baltimore, MD are:

What cities near Baltimore, MD are hiring for Service Advisor jobs?

Cities near Baltimore, MD with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Baltimore, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $53,598 per year, or $25.8 per hour.

Service Advisor

Century Ford Mt Airy

Mount Airy, MD

Full-time

Re-posted 28 days ago

Job description

FORD SERVICE ADVISOR WANTEDBuild Relationships. Build Your Career. Grow With Us.

Are you a customer-focused Service Advisor looking for a dealership where you can earn a great living without feeling like you're working in a corporate machine?

We want to meet you.

We’re a growing Ford dealership that believes you shouldn’t have to choose between opportunity and a great place to work. We’re growing our service business while holding onto the small-town values and personal customer relationships that have helped make us successful.

Our customers aren't numbers, and our employees aren't either.

What We're Looking For

We're looking for a Service Advisor who understands that the job is about more than writing repair orders.

It's about earning the customer's trust.

The right person will be able to listen to customers, clearly communicate their vehicle's needs, recommend appropriate maintenance and repairs, and keep customers informed throughout the entire service experience.

You'll be successful here if you:

  • Genuinely enjoy working with people

  • Deliver an excellent customer experience

  • Communicate clearly and consistently

  • Are comfortable recommending needed maintenance and repairs

  • Can manage multiple customers and repair orders at once

  • Work well with technicians, parts personnel, and management

  • Follow through on commitments

  • Take ownership when something doesn't go as planned

  • Want to continuously improve and grow

What We Offer

We want talented people to build careers with us, not simply fill positions.

We offer:

  • Competitive pay with strong earning potential

  • Growing service department and customer base

  • Ford training and development opportunities

  • Opportunities for advancement

  • Established customer base

  • Supportive management team

  • Team-oriented work environment

  • Benefits package

  • Employee discounts

  • A dealership where great performance is recognized

We're Looking for Advisors — Not Order Takers

Our best Service Advisors don't pressure customers into buying things they don't need.

They ask questions, identify needs, educate customers, make professional recommendations, and allow the customer to make an informed decision.

That's how we build long-term relationships—and that's the kind of Service Advisor we're looking for.

Big Opportunities. Small-Town Values.

If you're tired of feeling like just another number at a large dealership group and want an opportunity where your performance matters, your customers know your name, and there's room to grow, this could be the right fit.

Come grow with us and help us build the kind of service department customers actually want to come back to.

APPLY TODAY

We'd love to talk with you about your future with our Ford Service Team.

Apply