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Service Advisor Jobs in Augusta, GA (NOW HIRING)

Gerald Jones Ford

Ford Service Technician

Augusta, GA · On-site

Notify service advisor immediately if additional work outlined is not needed or required * Notify service advisor immediately if repairs cannot be completed within the time promised * Document work ...

Gerald Jones Ford

Ford Service Technician

Augusta, GA · On-site

Notify service advisor immediately if additional work outlined is not needed or required * Notify service advisor immediately if repairs cannot be completed within the time promised * Document work ...

Gerald Jones Ford

Ford Service Technician

Augusta, GA · On-site

Notify service advisor immediately if additional work outlined is not needed or required * Notify service advisor immediately if repairs cannot be completed within the time promised * Document work ...

Gerald Jones Ford

Ford Service Technician

Augusta, GA · On-site

Notify service advisor immediately if additional work outlined is not needed or required * Notify service advisor immediately if repairs cannot be completed within the time promised * Document work ...

HMG Careers

Remote Sales and Service Advisor

Camak, GA · Remote

$69K/yr

Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop computer with a working camera * Insurance license required or willingness to obtain one * Basic ...

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Service Advisor information

See Augusta, GA salary details

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How much do service advisor jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for service advisor in Augusta, GA is $20.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.33 and $23.08 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

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Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,721 per year, or $20.1 per hour.

Heavy Equipment Service Advisor

Border Equipment

Augusta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Job Overview

The ideal candidate will report to the Service Manager and will act as the primary liaison between customers and the department to ensure customer satisfaction and effectively communicate about all maintenance and repairs.

Key Responsibilities
  • Customer service skills, ability to listen to customer concerns and document requested services accurately.
  • Schedule service appointments related to repairs and preventative maintenance.
  • Upsell by suggesting service or maintenance upcoming.
  • Communicate with Vendors in a professional manner.
  • Communicate with technicians related to repairs and timelines of completion.
    • Qualifications
  • Minimum of 1 year in related field.
  • Positive attitude and work ethic.
  • Ability to work well with others as a team in a fastpaced environment
  • Ability to multitask
  • Strong organizational skills
  • Ability to prioritize
  • Computer skills, proficiency in Keystone, DIS (a plus), Word, Excel and general multi phone lines.

    • This is a full-time position that offers competitive pay, health, dental and vision benefits along with a 401(k) plan and paid time off!

    Work Hours: Monday – Friday 8AM-5PM

    In summary, a Service Advisor ensures smooth communication between the Service Manager, Customer and technicians, provides professional guidance regarding repairs and maintenance, and helps drive customer satisfaction and loyalty in the heavy equipment industry.

    Apply online or in person