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Service Advisor Jobs in Connecticut (NOW HIRING)

Audi Greenwich

Service Advisor

Greenwich, CT · On-site

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

Audi Greenwich

Service Advisor

Greenwich, CT · On-site

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

Acura of Milford

Service Advisor

North Haven, CT

We are hoping to find a customer focused, sales minded individual that we can fully train, to come on board as an Automotive Service Advisor!! No experience required! The right person for this role ...

Acura of Milford

Service Advisor

North Haven, CT · On-site

We are hoping to find a customer focused, sales minded individual that we can fully train, to come on board as an Automotive Service Advisor!! No experience required! The right person for this role ...

Audi Greenwich

Service Advisor

Greenwich, CT · On-site

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

Lexus of Great Neck

Service Advisor

Greenwich, CT · On-site

$55K - $150K/yr

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

Lexus of Great Neck

Service Advisor

Greenwich, CT

$55K - $150K/yr

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business ...

Allegiance Trucks

Service Advisor

Bethel, CT · On-site

$28 - $30/hr

Job Responsibilities for Service Advisor: * Managing and overseeing the shop's workflow and schedule. * Calling customers to advise them about service changes or delivery times. * Coordinate with ...

Tasca Automotive Group

Service Advisor

Berlin, CT · On-site

Service Advisor SUMMARY AUTOMOTIVE SERVICE ADVISORS greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders.

Tasca Automotive Group

Service Advisor

Berlin, CT · On-site

Service Advisor SUMMARY AUTOMOTIVE SERVICE ADVISORS greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders.

Ocean Nissan Milford

Service Advisor

Milford, CT · On-site

$60K - $90K/yr

Automotive Service Advisor Company Description Victory Automotive Group is family owned and operated since 1997 with over 50 locations across the United States. We provide the best opportunities for ...

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All JobsService Advisor JobsService Advisor Jobs in Connecticut

Service Advisor information

See Connecticut salary details

$11

$24

$43

How much do service advisor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for service advisor in Connecticut is $24.67, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $28.37 per hour, depending on experience, location, and employer.

What is a service advisor?

A Service Advisor is an automotive professional who acts as the liaison between customers and the service technicians at a dealership or repair shop. They assess customer needs, explain recommended vehicle services or repairs, and provide cost estimates. Service Advisors also schedule service appointments, keep customers informed about the status of their vehicles, and ensure a high level of customer satisfaction throughout the repair process.

What does a service advisor do?

As a service advisor, your responsibilities are to address customer questions or concerns about car repair and suggest relevant repair and maintenance options. You may also estimate costs for the vehicle service, present customers with alternative auto solutions, and communicate with an auto repair technician to explain the customer’s requests. This career has both sales and customer service elements since your duties are to persuade customers to purchase the products and services offered by your auto repair center or dealership.

What are the key skills and qualifications needed to thrive as a service advisor, and why are they important?

To thrive as a Service Advisor, you need a solid understanding of automotive systems, customer service expertise, and typically a high school diploma or equivalent. Familiarity with dealership management systems (DMS), repair order software, and sometimes ASE certification can be highly beneficial. Excellent communication, active listening, and problem-solving skills help build trust and ensure customer satisfaction. These skills are crucial for accurately relaying information between customers and technicians, driving repeat business, and maintaining efficient service operations.

How does a service advisor typically collaborate with technicians and customers during the repair process?

As a Service Advisor, you serve as the main communication bridge between customers and the automotive technicians in the service department. You are responsible for accurately conveying customers' concerns to the technicians, keeping customers updated on the status of their vehicles, and explaining technical details or repair costs in an understandable way. Effective Service Advisors regularly consult with technicians to clarify diagnoses and repair requirements, ensuring transparency and customer satisfaction. This collaborative approach helps streamline workflow, minimize misunderstandings, and build long-term customer trust.

What is the difference between Service Advisor vs Service Writer?

AspectService AdvisorService Writer
CredentialsHigh school diploma; certifications like ASE or manufacturer-specific trainingHigh school diploma; customer service or automotive certifications beneficial
Work EnvironmentAutomotive service departments, interacting with customers and techniciansCustomer service areas within auto repair shops, dealerships, or service centers
Employer & Industry UsageUsed interchangeably in many shops; both roles involve customer communicationCommonly used term; focuses on writing repair orders and explaining services

Both Service Advisors and Service Writers play key roles in automotive service centers, focusing on customer communication and service process management. While their titles are often used interchangeably, Service Advisors may have broader responsibilities including sales and technical knowledge, whereas Service Writers primarily handle documentation and customer interactions. Understanding these differences helps in choosing the right career path or job search focus.

Do service advisors get paid more than mechanics?

Service advisors typically earn higher salaries than mechanics because they handle customer interactions, estimate repairs, and sell services, often earning commissions or bonuses. Mechanics usually receive hourly wages or flat rates for their technical work. Compensation can vary based on experience, location, and shop size.
More about Service Advisor jobs

What are the most commonly searched types of Service Advisor jobs in Connecticut?

The most popular types of Service Advisor jobs in Connecticut are:

What are popular job titles related to Service Advisor jobs in Connecticut?

For Service Advisor jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Service Advisor jobs in Connecticut look for?

The top searched job categories for Service Advisor jobs in Connecticut are:

What cities in Connecticut are hiring for Service Advisor jobs?

Cities in Connecticut with the most Service Advisor job openings:

Service Advisor jobs near you
Infographic showing various Service Advisor job openings in Connecticut as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $51,314 per year, or $24.7 per hour.

Service Advisor

Audi Greenwich

Greenwich, CT • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 2 days ago

Job description

The Service Advisor is responsible for service sales and gross profit, and for proper handling of service customers. By his/her actions, the Service Advisor influences the volume of service business and plays a key role in ensuring customer satisfaction. The Service Advisor is the dealership's first-line customer relations and service sales representative.
At New Country, our people do whatever it takes to find solutions. We're building a culture that's genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
Benefits
  • Medical and Dental
  • 401K Plan
  • Paid time off and vacation
  • Growth opportunities
  • Paid Training
  • Family owned and operated
  • Long term job security

Responsibilities
  • Greet each customer in a prompt, courteous manner 100% of the time and never differentiate between customer that is paying for service and warranty service. Acknowledge customers who are waiting in line and let them know that they will be helped soon.
  • Schedule appointments using dealership-approved forms.
  • Communicate with service customers to determine the nature of the mechanical problem. Listen to and help interpret customer's statements accurately.
  • Secure agreement from customers before repairs begin; cover cost estimate; and approximate time when vehicle's work will be completed.
  • Obtain customer and vehicle data. Secure method of payment.
  • Test drive the vehicle with the customer if there is any question as to the nature of the problem.
  • Inspect all vehicles for bodywork, notify the customer that the work is needed
  • Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer's' specifications, using maintenance menus.
  • Ensure that all Repair Orders are accounted for.

Qualifications
  • Excellent communication skills
  • Must have valid driver's license and have and maintain an acceptable, safe driving record and safe driving habits in order to drive both customer vehicles and a demonstrator vehicle
  • Must be a team player with impeccable honesty and integrity
  • Maintain a high level of professional personal appearance and conduct

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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