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Service Advisor Trainer Jobs (NOW HIRING)

Transwest Inc

Service Advisor

Scottsbluff, NE · On-site

$18 - $25/hr

Maintain Ford Service Advisor training requirements for each quarter. * Work with Dealership Sales and Parts personnel to assist with any of their needs. * Other duties as assigned by the manager ...

TEC Equipment, Inc.

Service Advisor

Phoenix, AZ · On-site

$23.07 - $28.84/hr

Commitment to complete Service Advisor training. * Valid driver's license and ability to meet insurance requirements. CompensationThe base pay range for this position is $23.07 to $28.84.Benefits TEC ...

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How much do service advisor trainer jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service advisor trainer in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What is a service advisor trainer?

A Service Advisor Trainer is a professional who educates and mentors service advisors, typically in the automotive or service industries. Their main responsibility is to develop and deliver training programs that help service advisors improve their customer service, technical knowledge, sales skills, and understanding of company policies. They may conduct workshops, create learning materials, and provide on-the-job coaching to ensure service advisors can effectively communicate with customers and support business goals. Service Advisor Trainers play a crucial role in elevating the performance and professionalism of service departments.

What are the key skills and qualifications needed to thrive as a service advisor trainer?

To thrive as a Service Advisor Trainer, you need deep knowledge of automotive service processes, customer service expertise, and experience as a service advisor—often supported by industry certifications like ASE or manufacturer credentials. Familiarity with dealership management systems (DMS), CRM software, and training platforms is typically required. Exceptional communication, coaching, and interpersonal skills help trainers effectively mentor and motivate service advisors. These competencies ensure trainees gain the practical knowledge and confidence needed to deliver high-quality customer experiences and drive business success.

What are some common challenges service advisor trainers face when working with new advisors, and how can these be addressed?

Service Advisor Trainers often encounter challenges such as varying levels of experience among trainees, resistance to adopting new processes, and ensuring consistent customer service standards. To address these, trainers utilize interactive training methods, provide real-world scenarios, and offer ongoing support through feedback and follow-ups. Building rapport and fostering a supportive learning environment also helps trainees feel confident and open to growth, ultimately improving their performance and customer satisfaction.

What is the difference between Service Advisor Trainer vs Service Advisor?

AspectService Advisor TrainerService Advisor
Primary RoleTrain and develop service advisors' skills and knowledgeInteract with customers, recommend services, and manage vehicle repairs
Required CredentialsExperience in automotive service, training skills, certifications in automotive technologyAutomotive service experience, customer service skills, certifications vary
Work EnvironmentTraining rooms, dealership offices, service departmentsDealerships, service lanes, customer areas

While a Service Advisor Trainer focuses on educating and developing service advisors' skills, a Service Advisor directly interacts with customers to recommend services and manage repairs. Both roles are essential in automotive service operations but differ in daily responsibilities and focus areas.

Can I be a service advisor trainer with no experience?

Becoming a service advisor trainer typically requires prior experience as a service advisor to understand the role's responsibilities and customer service skills. Training others often involves knowledge of automotive systems, communication skills, and sometimes certification, but most employers prefer candidates with relevant industry experience before transitioning into a trainer role.

Can you make a lot of money as a service advisor trainer?

Service advisor trainers can earn a competitive salary, often supplemented by bonuses or commissions based on performance and training effectiveness. Income varies depending on experience, location, and the size of the dealership or service center, with some earning above average wages in the automotive industry.

What cities are hiring for Service Advisor Trainer jobs?

Cities with the most Service Advisor Trainer job openings:

What states have the most Service Advisor Trainer jobs?

States with the most job openings for Service Advisor Trainer jobs include:

What are popular job titles related to Service Advisor Trainer jobs?

For Service Advisor Trainer jobs, the most frequently searched job titles are:

Infographic showing various Service Advisor Trainer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.

Service Advisor

Scottsbluff, NE • On-site

Transwest Inc
See more jobs at Transwest Incexternal

$18 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Transwest rating

7.5

Company rating: 7.5 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

Description

Join one of the largest Ford Dealerships in Nebraska and the best work environment in the industry! The Service Advisor at our Scottsbluff, NE location acts as the liaison between the customer and Transwest technician when service is required. The Service Advisor is responsible for meeting with customers, listening to their concerns about their vehicle, suggesting repair and maintenance services, selling new accessories or replacement parts as well as keeping the customer informed of the repair services progress.


WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:

  • Medical, Dental, and Vision Insurance
  • Life (Voluntary and Employer Paid) and Disability Insurance
  • 401(K) with company match beginning with your first contribution.
  • HSA and/or FSA, as applicable
  • Paid Time Off, Sick Time, and Company Paid Holidays
  • Employee Car Discount Program

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Greet customers as they enter the Service Department.
  • Initiate repair order (RO) write up, listen to customers' requests and concerns and complete walk around inspection of their vehicle to start MPVI process.
  • Review customer information and needs, get RO signatures and assist with courtesy ride or escort to customer lounge.
  • Complete RO write-up in CDK, dispatch to available Tech and follow repair to conclusion and RO closing.
  • Complete MPVI, estimates and service contract requirements as needed to process RO.
  • Maintain contact with customer twice each day to keep them informed on their repair progress and costs.
  • Consult with Service Manager, Foreman or Technician as needed during the vehicle repair process to ensure the best possible results.
  • Inspect each vehicle when it is done to be sure it is clean and repairs are complete.
  • Meet with customer at cashier to explain repairs completed and answer any questions or concerns they may have.
  • Thank each customer for their business and explain the Ford Customer Satisfaction Survey they may receive and how important it is to Transwest that they are completely satisfied.
  • Maintain a clean, organized service drive area.
  • Maintain Ford Service Advisor training requirements for each quarter.
  • Work with Dealership Sales and Parts personnel to assist with any of their needs.
  • Other duties as assigned by the manager

Requirements

WORK ENVIRONMENT & PHYSICAL ABILITIES:

  • Required to perform work inside and outside, in all-weather situations, at the shop division location.
  • Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
  • Manual dexterity, fine manipulation, the ability to reach with hands and arms, the ability to lift up to 80 lbs.
  • Must be able to operate simple, complex and heavy-duty machinery.
  • Normal range of hearing and vision.

REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

  • High School diploma or equivalent.
  • Valid Driver's License and MVR in good standing.
  • Ability to multi-task.
  • Someone who is detail-oriented.
  • Excellent written and verbal communication skills.
  • Ability to work any shift if needed.
  • Ability to successfully complete a general abilities assessment, pass a post-offer background check, physical and drug screen.

PREFERRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:

  • Previous experience as a service writer or advisor.
  • Previous Ford Technician experience.
  • Ford current active or user of Maintenance Menu and MPVI Report System.
  • Knowledge of diesel engines, gas engines, drive train and suspension.

JOB DETAILS:

  • Type: Hourly
  • Compensation Range: $18.00 - $25.00
  • Bonus Eligibility: Yes
  • Reports To: Service Manager
  • Shift: 1st
  • Closing Date: Open Until Filled

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