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Service Advisor Trainee Jobs in Tennessee (NOW HIRING)

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Service Advisor Trainee information

What is the difference between Service Advisor Trainee vs Service Advisor?

AspectService Advisor TraineeService Advisor
CredentialsHigh school diploma; on-the-job trainingHigh school diploma; experience preferred; certifications optional
Work EnvironmentEntry-level, training-focused, dealership or repair shopCustomer-facing, service department, fast-paced
Job ResponsibilitiesAssisting with customer inquiries, learning service processesCommunicating with customers, recommending services, managing repairs

The main difference is that a Service Advisor Trainee is in an entry-level position focused on learning the role, while a Service Advisor is an experienced professional actively managing customer service and repair processes. Trainees are in training, whereas Service Advisors handle daily customer interactions independently.

Can I be a service advisor trainee with no experience?

Yes, many service advisor trainee positions are designed for individuals without prior experience. Employers often provide on-the-job training to develop skills in customer service, vehicle knowledge, and communication, making it possible to start with little or no background in the field.

How hard is it to become a service advisor trainee?

Becoming a service advisor trainee typically requires a high school diploma or equivalent and good communication skills. On-the-job training is common, and some employers prefer candidates with basic automotive knowledge or customer service experience; certifications are not usually mandatory but can be beneficial. The role often involves learning about vehicle repairs, parts, and dealership operations over a few months.

What is a service advisor trainee?

A service advisor trainee is an entry-level position in automotive service departments where the individual learns to assist customers, understand vehicle repairs, and coordinate between technicians and clients. The role often involves developing communication skills, understanding service processes, and may require on-the-job training or certification programs.

What are the most commonly searched types of Service Advisor jobs in Tennessee?

The most popular types of Service Advisor jobs in Tennessee are:

What cities in Tennessee are hiring for Service Advisor Trainee jobs?

Cities in Tennessee with the most Service Advisor Trainee job openings:

Infographic showing various Service Advisor Trainee job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Advisor Trainee

Murfreesboro, TN

Nelson Mazda Murfreesboro
See more jobs at Nelson Mazda Murfreesboroexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 29 days ago

Job description

Job Title: Service Advisor Trainee
Location: Nelson Mazda Murfreesboro
Schedule: 5-Day Work Week

Job Description: We are seeking a motivated and customer-focused individual to join our team as a Service Advisor Trainee. In this role, you will learn the essential functions of a Service Advisor, acting as a liaison between customers and our service team. You will ensure that customers receive outstanding service and care, while also helping to manage service operations efficiently. This is an entry-level role with room for career advancement within the company.

Key Responsibilities:

  • Assist customers in understanding their vehicle’s service needs, ensuring clear communication between customers and technicians
  • Develop knowledge of service processes, repair orders, and vehicle maintenance
  • Learn to prepare accurate cost estimates for vehicle repairs and services
  • Facilitate customer appointments, ensuring timely and efficient service scheduling
  • Communicate service updates to customers in a clear and friendly manner
  • Handle customer concerns and issues, working to resolve them in a professional manner
  • Maintain up-to-date knowledge of products, services, and warranties
  • Assist with customer follow-ups and service reminders
  • Provide exceptional customer service while fostering a positive work environment

Qualifications:

  • College education preferred but not required: further education in automotive, customer service, or related field preferred
  • Excellent communication and interpersonal skills
  • Strong attention to detail and ability to multitask in a fast-paced environment
  • Ability to work well in a team setting
  • Basic knowledge of automotive services is a plus but not required
  • Willingness to learn and adapt to new challenges

Benefits:

  • Work Schedule: 5-day work week
  • 401(k) + Company Match: Plan your future with confidence through our retirement savings program, which includes a company match up to 6%!
  • Paid Time Off (PTO): Begin accruing PTO immediately, with eligibility for use after 90 days of employment
  • Comprehensive Insurance Package: Full array of insurance options including health, dental, vision, and life insurance
  • Career Growth: Ample opportunities for professional development and advancement within the company

Legal Considerations:

  • In compliance with Tennessee employment law, this is a full-time, non-exempt position eligible for overtime after 40 hours per week.
  • Employment is at-will, meaning both the employer and employee retain the right to terminate employment at any time, with or without cause, subject to federal and state law requirements.

Nelson Auto Group is an Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Application Process: If you are enthusiastic about starting your career in the automotive service industry and are excited to grow with a company that values its employees, we encourage you to apply.

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