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Service Advisor Manager Jobs in Rochester, NY (NOW HIRING)

Jim Barnard Chevrolet

Quick Lube Technician

NY · On-site

$13.50 - $18.75/hr

Communicate directly with the Service Advisor/Manager. * Perform work specified on repair orders with efficiency and in accordance with dealership quality standards. * Conduct a thorough multi-point ...

Jim Barnard Chevrolet

Quick Lube Technician

Churchville, NY

$13.50 - $18.75/hr

Communicate directly with the Service Advisor/Manager. * Perform work specified on repair orders with efficiency and in accordance with dealership quality standards. * Conduct a thorough multi-point ...

Jim Barnard Chevrolet

Quick Lube Technician

Churchville, NY · On-site

$13.50 - $18.75/hr

Communicate directly with the Service Advisor/Manager. * Perform work specified on repair orders with efficiency and in accordance with dealership quality standards. * Conduct a thorough multi-point ...

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

Pep Boys

Automotive Customer Service Advisor

Rochester, NY · On-site

$17 - $19.80/hr

Works with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Conduct and participate in routine express automotive services, including ...

AutoNation

Automotive Service Technician

Hilton, NY · On-site

Communicating with the Parts Department and Service Advisors regularly to effectively manage production and Customer communication. * Diagnosing the cause of any malfunction and performing repair, if ...

SUNY Geneseo

ACE Advisor

Geneseo, NY · On-site

$55K/yr

... student services within a higher education setting. * Excellent interpersonal and communication skills and ability to work collaboratively * Proficiency in using advising and student management ...

HMG Careers

Remote Sales and Service Advisor

Piffard, NY · Remote

$69K/yr

Ongoing training and mentorship from experienced managers * High-quality leads provided with no ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsService Advisor Manager JobsService Advisor Manager Jobs in Rochester, NY

Service Advisor Manager information

See Rochester, NY salary details

$11

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How much do service advisor manager jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for service advisor manager in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

Why are service advisors paid so much?

Service advisors are paid well because they play a key role in customer satisfaction and revenue generation by communicating vehicle issues, recommending repairs, and selling services. Their compensation often includes commissions or bonuses based on sales, and strong interpersonal skills and automotive knowledge are essential for success in this role.

What job makes $10,000 a month without a degree?

A Service Advisor Manager can earn $10,000 or more per month through a combination of base salary, commissions, and bonuses, especially in high-volume automotive service centers. Success in this role depends on strong customer service skills, industry knowledge, and experience, rather than formal degrees.

What is the hardest job at a car dealership?

The Service Advisor Manager role at a car dealership is often considered challenging due to the need to coordinate between customers, technicians, and management while ensuring service quality and profitability. It requires strong communication, organizational skills, and the ability to handle customer complaints and complex repair orders under pressure.

What is a Service Advisor Manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

What jobs pay 2000 a day?

Service Advisor Managers in the automotive or service industry can potentially earn around $2,000 per day through a combination of base salary, commissions, and bonuses, especially in high-volume or luxury dealerships. Such roles typically require strong customer service skills, industry knowledge, and experience managing teams. Earnings vary based on location, company, and individual performance.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

What are the key skills and qualifications needed to thrive as a Service Advisor Manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

How does a Service Advisor Manager typically support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.
What cities near Rochester, NY are hiring for Service Advisor Manager jobs? Cities near Rochester, NY with the most Service Advisor Manager job openings:
Service Advisor Manager jobs near you
Automotive Service Advisor

Automotive Service Advisor

Van Bortel Ford

East Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.

Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Benefits 

  • Medical, Dental & Vision Insurance 
  • 401K Plan + Match
  • Paid time off and vacation
  • Short/Long Term Disability
  • Mentorship Program 
  • Growth opportunities 
  • Paid Training
  • Life Insurance 
  • Legal Services provided 
  • Employee vehicle purchase plans
  • Health and wellness 
  • Discounts on products and services
Responsibilities
  • Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Ensure the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Success Index at or above company standards.
  • Assist in diagnosing vehicle problems; order parts and tools as necessary.
  • Oversee administration of warranty claims as well as training and supervising of service department.
  • Reinforces company policies and adheres to company standards.
  • Encourages compliance with applicable laws and regulations.
  • Maintain good working relationship with factory(s) and foster positive employee relations.

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance
  • Consistent record of service and sales success
  • Strong record of positive customer satisfaction results
  • Team oriented and self-motivated
  • Able to work with little supervision
  • Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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