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Service Advisor Manager Jobs in Rochester, NY (NOW HIRING)

Five Star Equipment

Service Advisor

Rochester, NY

$45K - $65K/yr

The Service Advisor is the primary point of contact with a customer and works with the Service Manager to ensure the customer's needs and expectations are met in a timely manner. * Handles heavy ...

Pwc

Partner Tax Preparation Advisor Manager

Rochester, NY · On-site +1

$73K - $244K/yr

The Opportunity As part of the Partner Tax Preparation Advisors team you are expected to provide ... As a Manager you are expected to supervise, develop, and coach teams, manage client service ...

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All JobsService Advisor Manager JobsService Advisor Manager Jobs in Rochester, NY

Service Advisor Manager information

See Rochester, NY salary details

$11

$25

$44

How much do service advisor manager jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for service advisor manager in Rochester, NY is $25.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $29.42 per hour, depending on experience, location, and employer.

Why are service advisors paid so much?

Service advisors are paid well because they play a key role in customer satisfaction and revenue generation by communicating vehicle issues, recommending repairs, and selling services. Their compensation often includes commissions or bonuses based on sales, and strong interpersonal skills and automotive knowledge are essential for success in this role.

What job makes $10,000 a month without a degree?

A Service Advisor Manager can earn $10,000 or more per month through a combination of base salary, commissions, and bonuses, especially in high-volume automotive service centers. Success in this role depends on strong customer service skills, industry knowledge, and experience, rather than formal degrees.

What is the hardest job at a car dealership?

The Service Advisor Manager role at a car dealership is often considered challenging due to the need to coordinate between customers, technicians, and management while ensuring service quality and profitability. It requires strong communication, organizational skills, and the ability to handle customer complaints and complex repair orders under pressure.

What is a Service Advisor Manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

What jobs pay 2000 a day?

Service Advisor Managers in the automotive or service industry can potentially earn around $2,000 per day through a combination of base salary, commissions, and bonuses, especially in high-volume or luxury dealerships. Such roles typically require strong customer service skills, industry knowledge, and experience managing teams. Earnings vary based on location, company, and individual performance.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

What are the key skills and qualifications needed to thrive as a Service Advisor Manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

How does a Service Advisor Manager typically support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.
What cities near Rochester, NY are hiring for Service Advisor Manager jobs? Cities near Rochester, NY with the most Service Advisor Manager job openings:
Service Advisor Manager jobs near you

Experienced Service Advisor / Manager | $125K OTE - 1890

Promotive

East Rochester, NY

$70K - $80K/yr

Full-time

Medical, Retirement, PTO

Posted 27 days ago

Job description

Experienced Service Advisor / Manager – High Volume Shop | $125K OTE | No Weekends

$70,000–$80,000 Base + $125,000 OTE
65 Cars/Week | ~$900 ARO | Tech-Forward Shop

Top Reasons to Consider This Opportunity

  • Proven earning potential with a clear path to $125K
  • Consistent high car count (65+/week) — no feast or famine
  • Strong ARO (~$900) — you’re working with quality tickets
  • Monday–Friday schedule — no weekends
  • Tech-forward shop (Tekmetric + AutoVitals) — no outdated processes
  • Structured, process-driven environment with training and support

How to Apply (Important)

We move fast — and so should you.

Step 1: Apply
Step 2: Complete a quick phone interview with our AI assistant “Paige” (takes about 10 minutes)

After you apply, you’ll receive an automated text message with a phone number you can call at your convenience to complete the interview.

Candidates who complete the Paige interview get priority.

About the Shop

We are a family-owned, high-performing independent repair shop built on systems, accountability, and team culture.

  • 80% Domestic/Asian, 20% European (including Tesla work)
  • Digital-first operations (paperless workflow, modern systems)
  • Clean, well-lit, organized facility
  • 5 bays (expanding), steady workflow, no chaos

This is a process-driven shop, not a reactive one. We operate with intention and expect our team to do the same.

The Role

We are hiring a Service Advisor / Manager who can perform at a high level in a structured, fast-paced environment.

You will be responsible for:

  • Converting inbound calls into booked appointments (no price quoting)
  • Managing workflow and dispatch
  • Overseeing parts ordering, returns, and organization
  • Supporting front-of-house operations and team coverage as needed

This role requires someone who is organized, decisive, and performance-focused.

What We’re Looking For

  • 5+ years of Service Advisor experience
  • Strong phone and sales skills
  • Highly organized and process-oriented
  • Comfortable using shop management and digital tools
  • Coachable and open to structured training

Dealership advisors are welcome, but must be willing to adapt to an independent shop environment focused on proactive service and accountability.

Compensation

  • Base Salary: $70,000–$80,000
  • On-Target Earnings: $125,000
  • Performance-based bonus tied to advisor production and shop results

Benefits

  • Simple IRA with 3% match
  • Health insurance contribution ($250/month)
  • Gross profit bonus opportunities
  • 5 sick days
  • 1 week vacation 
  • Paid birthday off
  • Paid holidays
  • Paid week off between Christmas & New Year (based on performance)
  • ASE certification reimbursement
  • Employee discounts on repairs
  • Paid uniforms

Schedule

Monday–Friday
8:00 AM – 5:30 PM
No weekends

Who This Is For

This role is for a top-performing advisor who wants:

  • Consistent volume
  • Strong income potential
  • A structured, professional environment
  • A shop that values process, performance, and growth

If you are used to coasting or waiting on work, this is not the right fit.

Apply Now

If you are a driven Service Advisor ready to step into a high-performing shop with real earning potential, apply today.

Apply