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Service Advisor Manager Jobs in Merrick, NY (NOW HIRING)

TLC auto and truck center

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Service Advisor

Farmingdale, NY · On-site

$65K - $110K/yr

You are the connection between the customer, technician, and management team -- responsible for ... Previous automotive Service Advisor experience preferred * Strong automotive knowledge * Excellent ...

Premier Ford Inc

Service Advisor

Brooklyn, NY

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Premier Ford Inc

Service Advisor

New York, NY · On-site

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Premier Ford Inc

Service Advisor

New York, NY · On-site

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Premier Ford Inc

Service Advisor

Brooklyn, NY

Past experience as a service advisor, assistant lane manager or service consultant * Very energetic personality * A desire for a long-term career with a growing organization * Personal and ...

Atlantic Auto Group

Service Advisor

Hempstead, NY

$85K - $140K/yr

Makes repair recommendations and manages delivery of repairs by setting and managing customer ... Service Advisor position. Join our team and help us deliver exceptional service and drive sales ...

Atlantic Auto Group

Service Advisor

Farmingdale, NY

$17/hr

Makes repair recommendations and manages delivery of repairs by setting and managing customer ... Service Advisor position. Join our team and help us deliver exceptional service and drive sales ...

Atlantic Auto Group

Service Advisor

Farmingdale, NY

$60K - $80K/yr

Makes repair recommendations and manages delivery of repairs by setting and managing customer ... Service Advisor position. Join our team and help us deliver exceptional service and drive sales ...

Atlantic Auto Group

Service Advisor

Hicksville, NY

$75K - $125K/yr

Makes repair recommendations and manages delivery of repairs by setting and managing customer ... Service Advisor position. Join our team and help us deliver exceptional service and drive sales ...

Atlantic Auto Group

Service Advisor

Hempstead, NY

$60K - $80K/yr

Makes repair recommendations and manages delivery of repairs by setting and managing customer ... Service Advisor position. Join our team and help us deliver exceptional service and drive sales ...

Atlantic Auto Group

Service Advisor

Hempstead, NY · On-site

$80K - $150K/yr

Makes repair recommendations and manages delivery of repairs by setting and managing customer ... Service Advisor position. Join our team and help us deliver exceptional service and drive sales ...

Bay Ridge Subaru

Express Service Advisor

Brooklyn, NY · On-site

Support Service Advisors with repair orders, estimates, and service documentation * Communicate ... Supportive management and collaborative team culture * Employee discounts on service and vehicle ...

Bay Ridge Subaru

Express Service Advisor

New York, NY · On-site

Support Service Advisors with repair orders, estimates, and service documentation * Communicate ... Supportive management and collaborative team culture * Employee discounts on service and vehicle ...

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All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in Merrick, NY

Service Advisor Manager information

See Merrick, NY salary details

$12

$26

$46

How much do service advisor manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service advisor manager in Merrick, NY is $26.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $30.53 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What cities near Merrick, NY are hiring for Service Advisor Manager jobs?

Cities near Merrick, NY with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you

Service Advisor

TLC auto and truck center

Farmingdale, NY • On-site

$65K - $110K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 5 days ago

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Job description

Join the TLC Team


TLC Auto & Truck Repair Center is looking for an experienced, motivated Service Advisor to join our growing team.

We are looking for someone who understands that a great Service Advisor is more than someone who writes repair orders. You are the connection between the customer, technician, and management team — responsible for creating an exceptional customer experience while driving profitable and efficient repair orders.

If you are organized, confident with customers, motivated by performance, and want to work in a professional, fast-paced environment, we want to hear from you.

What You'll Do

  • Greet customers and provide a professional, welcoming experience
  • Perform thorough vehicle write-ups and accurately document customer concerns
  • Build trust with customers through clear communication and transparency
  • Present inspections, recommendations, and repair estimates
  • Effectively explain the why behind recommended repairs
  • Follow up with customers to obtain authorization and keep repairs moving
  • Maximize opportunities through proper maintenance and repair recommendations
  • Maintain accurate and organized repair orders
  • Coordinate closely with technicians and the Shop Foreman
  • Monitor work-in-progress and ensure customers are updated throughout the repair
  • Manage customer expectations regarding timing, pricing, and repairs
  • Schedule appointments and manage daily workflow
  • Communicate effectively with fleet, commercial, and other business customers
  • Consistently follow TLC's customer service and sales processes
  • Ask for customer reviews and referrals
  • Help maintain a clean, professional, and organized front counter

What We're Looking For

  • Previous automotive Service Advisor experience preferred
  • Strong automotive knowledge
  • Excellent communication and customer service skills
  • Strong sales and relationship-building abilities
  • Highly organized with excellent follow-through
  • Ability to prioritize and multitask in a busy shop environment
  • Comfortable discussing vehicle repairs and pricing with customers
  • Professional appearance and positive attitude
  • Strong computer skills
  • Experience with Tekmetric or another automotive management system is a plus
  • Ability to work effectively as part of a team
  • Valid driver's license

What Makes a Great TLC Service Advisor?

We are looking for someone who:

Takes ownership.
You don't wait for someone else to solve a problem.

Communicates.
Customers should always know what is happening with their vehicle.

Sells through education.
You help customers understand their vehicle's needs rather than simply trying to sell repairs.

Stays organized.
A well-managed repair order creates a better experience for everyone.

Works as a team.
You understand that technicians, advisors, parts, and management must work together to keep the shop productive.

Compensation & Opportunity

$100,000–$130,000+ earning potential

Our compensation structure rewards performance, customer satisfaction, sales, and overall contribution to the shop.

We provide an opportunity for the right Service Advisor to build a long-term career with a growing automotive repair organization.

Ready to Join TLC?

If you're an experienced Service Advisor who wants to be part of a professional team where your performance matters, apply today.

TLC Auto & Truck Repair Center
Farmingdale, NY