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Service Advisor Manager Jobs in Merrick, NY (NOW HIRING)

MTLR Corp.

Service Advisor

Bronx, NY · On-site

$21.63 - $26.44/hr

The Service Advisor actively participates in achieving the objectives of the branch. They handle ... to-day management of the branch. This position is on-site at our Bronx Branch location.

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All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in Merrick, NY

Service Advisor Manager information

See Merrick, NY salary details

$12

$26

$46

How much do service advisor manager jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for service advisor manager in Merrick, NY is $26.55, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $30.53 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What cities near Merrick, NY are hiring for Service Advisor Manager jobs?

Cities near Merrick, NY with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you

Experience Service Advisor

Porsche Huntington

Huntington Station, NY • On-site

Full-time

Medical, Dental, Vision, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Service Advisor - Porsche Huntington
Porsche Huntington is looking for the best talent in the automotive industry.
We are seeking an exceptional Automotive Service Advisor who is passionate about delivering a world-class customer experience. This opportunity is for a proven professional who is personable, highly organized, thrives in a fast-paced environment, and consistently provides top-tier customer service.
If you take pride in building lasting client relationships, communicating with transparency, and delivering an ownership experience that exceeds expectations, we want to hear from you.
Responsibilities
  • Deliver a first-class customer experience from vehicle check-in through vehicle delivery.
  • Build long-term relationships with clients through outstanding communication and follow-up.
  • Accurately document customer concerns and prepare repair orders.
  • Clearly explain maintenance recommendations, repair needs, and pricing.
  • Provide proactive updates throughout the repair process.
  • Coordinate seamlessly with technicians and the parts department to ensure timely repairs.
  • Review completed repair orders for accuracy before vehicle delivery.
  • Resolve customer concerns with professionalism, urgency, and empathy.
  • Maintain exceptional organization while managing multiple repair orders and client expectations.
  • Represent the Porsche brand with integrity and professionalism.
Qualifications
  • Minimum of 2 years of experience as an Automotive Service Advisor is required.
  • Outstanding customer service and relationship-building skills.
  • Excellent communication, organization, and time-management abilities.
  • Strong attention to detail and the ability to multitask in a fast-paced dealership.
  • Professional appearance and positive attitude.
  • Experience with CDK Drive is a plus.
  • Luxury automotive dealership experience is preferred.
What We Offer
  • Competitive compensation package
  • Performance-based earning potential
  • Medical, dental, and vision benefits
  • Paid vacation and holidays
  • Ongoing manufacturer and professional training
  • State-of-the-art Porsche facility
  • Opportunity to represent one of the world's most prestigious luxury automotive brands

Porsche Huntington
448 East Jericho Turnpike
Huntington Station, NY 11746
If you're one of the best in the business and are looking for an opportunity where exceptional customer service is recognized and rewarded, we'd love to hear from you.

Apply