ZipRecruiter

Log In

1

Service Advisor Manager Jobs in Raleigh, NC (NOW HIRING)

Hendrick Automotive Group

Service Advisor

Cary, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no ... Ability and knowledge of the Dealership Management System and other web based applications utilized ...

Rick Hendrick Chevrolet

Service Advisor

Durham, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no ... Ability and knowledge of the Dealership Management System and other web based applications utilized ...

Rick Hendrick Chevrolet

Service Advisor

Cary, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no ... Ability and knowledge of the Dealership Management System and other web based applications utilized ...

Hendrick Automotive Group

Service Advisor

Apex, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no ... Ability and knowledge of the Dealership Management System and other web based applications utilized ...

Rick Hendrick Chevrolet

Service Advisor

Cary, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no ... Ability and knowledge of the Dealership Management System and other web based applications utilized ...

Hendrick Automotive Group

Service Advisor

Cary, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no ... Ability and knowledge of the Dealership Management System and other web based applications utilized ...

Rick Hendrick Chevrolet

Service Advisor

Apex, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no ... Ability and knowledge of the Dealership Management System and other web based applications utilized ...

Hendrick Automotive Group

Service Advisor

Durham, NC · On-site

Responsible for scheduling service to be performed. Supervisory Responsibilities: This job has no ... Ability and knowledge of the Dealership Management System and other web based applications utilized ...

Holman, Inc.

Service Advisor - AutoPark Honda

Cary, NC · On-site

$3.0K - $10K/mo

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and ... AutoPark Honda has an outstanding opportunity for a Service Advisor to join their team and the ...

previous page

Showing results 41-60

All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in Raleigh, NC

Service Advisor Manager information

See Raleigh, NC salary details

$10

$23

$40

How much do service advisor manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for service advisor manager in Raleigh, NC is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.49 and $26.59 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What are the most commonly searched types of Service Advisor jobs in Raleigh, NC?

The most popular types of Service Advisor jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Service Advisor Manager jobs?

Cities near Raleigh, NC with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you
Infographic showing various Service Advisor Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $48,082 per year, or $23.1 per hour.

Field Service Advisor

Pros Mechanics

Raleigh, NC • On-site

$26 - $36/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 17 days ago

Job description

Are you a customer-focused service professional with experience in the Electric Power Generation (EPG) or heavy equipment industry. We are seeking an experienced Field Service Advisor to serve as the primary liaison between customers, field technicians, and internal departments, ensuring exceptional service delivery for generator and power systems. This is an excellent opportunity for someone with strong technical knowledge of diesel-powered generators, industrial engines, and power generation equipment who thrives in a fast-paced, customer-facing environment.

Responsibilities: Serve as the primary point of contact for customers requiring field service support for power generation equipment. Coordinate and schedule Field Service Technicians based on customer priorities, technician availability, and geographic location. Open, manage, and close work orders while ensuring accurate documentation and billing.

Communicate repair recommendations, estimates, and timelines with customers. Monitor the progress of repairs and provide proactive status updates throughout the service process. Coordinate emergency breakdown calls and prioritize critical customer needs.

Review technician service reports for accuracy and completeness. Assist with warranty claims, service agreements, and preventive maintenance programs. Collaborate with Parts, Service, and Sales departments to ensure efficient job completion.

Promote additional service opportunities, maintenance agreements, and equipment upgrades when appropriate. Maintain a high level of customer satisfaction through professional communication and timely follow-up. Requirements: 3+ years of experience as a Service Advisor, Service Coordinator, Field Service Coordinator, or Service Dispatcher within: Electric Power Generation (EPG) Heavy Equipment Construction Equipment Diesel Engines Industrial Equipment Strong understanding of diesel engines, generators, transfer switches, and power generation systems.

Excellent customer service and communication skills. Experience coordinating field technicians and managing service schedules. Ability to prioritize multiple service requests in a fast-paced environment.

Strong computer skills with experience using service management software. Experience preparing estimates, quotations, and repair orders. Knowledge of warranty administration is considered an asset.

Valid driver's license Compensation: Competitive hourly wage: $26 - $36/hr Comprehensive benefits package including: Health Dental Vision Life Insurance STD & LTD 401 PTO & Paid Holidays Paid OEM Training Supportive team environment Shift: Days 7:00am - 5:00pm Monday to Friday Apply Today. If you're an experienced Field Service Advisor looking for a new opportunity in the Raleigh area, we would like to hear from you. Send your resume to: orlando@prosmechanics.com For more information, contact Orlando at: 206-316-9885 | 647-513-9399 visit our website at www.prosmechanics.com for a full listing of available positions

Reference: Field Service Advisor - Raleigh, NC

Apply