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Service Advisor Manager Jobs in Donald, OR (NOW HIRING)

Rivian

Service Advisor - Tualatin, OR

Tualatin, OR · On-site

The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence ... Manage relationships with third-party vendors, documenting work orders and coordinating with ...

Rivian

Service Advisor - Tualatin, OR

Tualatin, OR · On-site

The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence ... Manage relationships with third-party vendors, documenting work orders and coordinating with ...

Workstream

Service Advisor / Writer

Tigard, OR · On-site

$60 - $80/hr

Service Department Adviser (Service Writer/Advisor) -- Cascade Moto Portland At Cascade Moto ... Schedule service work and manage technician workflow based on skill level and shop capacity

Trek Bicycle

Service Technician/Advisor

Portland, OR · On-site

As a Trek Service Technician/Advisor, no one day is the same as the last. This job is all about ... When the Service Manager is not available, you are the face of the department to customers. We're ...

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All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in Donald, OR

Service Advisor Manager information

See Donald, OR salary details

$12

$27

$47

How much do service advisor manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service advisor manager in Donald, OR is $27.22, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $31.30 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What cities near Donald, OR are hiring for Service Advisor Manager jobs?

Cities near Donald, OR with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you
Infographic showing various Service Advisor Manager job openings in Donald, OR as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $56,615 per year, or $27.2 per hour.

Service Advisor | Portland Area Regional Application

Swickard Management Company, Swickard Auto Group

Portland, OR • On-site

$50K - $100K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Description

Portland, OR | Eugene, OR | BMW | Mercedes-Benz | Toyota | Honda | Service Advisor | Luxury brand | Import | Pacific Northwest | Pipeline | Multiple locations | Veterans encouraged to apply | $100,000+ OTE


This is a general application for Service Advisor openings across Swickard's Portland and Eugene area dealerships. Qualified candidates will be contacted as opportunities arise.


IS THIS YOU?

You're an experienced service advisor who takes genuine pride in how you communicate, follow through, and care for every guest

You thrive in a process-driven, guest-first environment and you hold yourself to a standard that shows up in your CSI scores

You're open to exploring what's next -- and want to be in conversation with a growing Pacific Northwest automotive group before a specific opening arises


WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.


We operate multiple dealerships across the Portland and Eugene markets, representing iconic brands that guests trust and return to. When Service Advisor openings arise at any of our locations, we want qualified candidates ready to go. If you're an experienced advisor in or open to the Pacific Northwest, we'd like to start the conversation now.


Our Portland & Eugene locations include:

BMW of Portland and BMW of Eugene

Mercedes-Benz of Wilsonville

Gresham Toyota

Swickard Honda of Gladstone


WHAT YOU'LL DO

Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery

Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations

Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest

Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule

Identify and present additional service recommendations that protect guest safety and vehicle performance

Maintain accurate records in the DMS and uphold all documentation and compliance standards

Deliver a consistent guest experience that reflects the standard of the brand and the store


WHAT WE'RE LOOKING FOR

Demonstrates a high HQ (Hospitality Quotient) -- kindness and optimism, intellectual curiosity, strong work ethic, empathy, self-awareness, and integrity

2+ years of service advisor experience in a franchised dealership preferred -- luxury, import, or domestic brand experience all welcome

Track record of strong CSI and NPS performance and repeat guest relationships

Clear, composed communicator -- able to manage high volume accurately without losing attention to the guest experience

Reynolds & Reynolds or CDK experience preferred

Valid driver's license with a clean driving record

A genuine hospitality mindset -- you treat every guest interaction like it matters, because it does


WHAT WE OFFER

Top advisors earn $100,000+ annually -- compensation specific to each store and opening

Open service appointment schedule -- guests book when it's convenient for them, keeping the drive consistently active

Paid manufacturer training and ongoing certification opportunities

Medical, dental, vision, life, and pet insurance

401(k) plan

Paid time off and paid holidays

State-of-the-art facilities with current diagnostic tools and technology

Career path -- strong advisors grow into senior advisor and service management roles at Swickard

Employee vehicle purchase and service discounts


WHY SWICKARD AUTO GROUP -- PORTLAND & EUGENE

Multiple brands, multiple locations -- BMW, Mercedes-Benz, Toyota, and Honda across the Portland metro and Eugene means real variety and the right fit for the right advisor

A hospitality-first culture where the service advisor is treated as central to the guest experience -- not just a transaction processor

Swickard is consistently ranked as one of the fastest-growing dealer groups in the US by Automotive News -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest

A company that invests in your long-term growth -- training, certifications, and a clear path forward


This isn't a posting for a role that's open today -- it's an invitation to connect. Swickard operates multiple dealerships across the Portland and Eugene markets and we proactively build relationships with strong service advisor talent so that when an opening arises, we're ready to move. If you're a guest-first, process-driven advisor who holds yourself to a high standard, we want to know you.


If you're open to a conversation about what's possible in the Pacific Northwest with Swickard -- we'd like to hear from you.

Apply