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Service Advisor Manager Jobs in Dallas, OR (NOW HIRING)

808 Automotive Inc

Auto Mechanic

Hubbard, OR · On-site

$25 - $40/hr

They must have the ability to explain the work needed to the service advisor/manager and to work well under pressure. * All Journeyman Technicians must meet or exceed the standards set by the ...

Freeman Motor

Highline Service Advisor

Salem, OR

$80K - $120K/yr

This role involves managing a team of technicians, coordinating their schedules, and maintaining ... Make phone calls * Advise customer of work and timelines needed for repairs * Assist service ...

Jackson Automotive Group

Service Writer

Albany, OR · On-site

$4.0K - $8.0K/mo

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of ... Sell and manage extended warranties * Inspect repair quality and ensure all work is complete

Jackson Automotive Group

Service Writer

Albany, OR · On-site

Service Advisor - Automotive We need a Service Advisor who is an expert in the art and science of ... Sell and manage extended warranties * Inspect repair quality and ensure all work is complete

Oregonlandtrusts

Farm and Ranch Business Advisor

Salem, OR · On-site

$60 - $80/hr

... financial management, profitability and cash flow analysis, and capital access. Succession ... services. This may include facilitation of similarly situated producers (e.g., beginning farmers ...

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Service Advisor Manager information

See Dallas, OR salary details

$12

$25

$45

How much do service advisor manager jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for service advisor manager in Dallas, OR is $25.98, according to ZipRecruiter salary data. Most workers in this role earn between $18.56 and $29.86 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.

What cities near Dallas, OR are hiring for Service Advisor Manager jobs?

Cities near Dallas, OR with the most Service Advisor Manager job openings:

Service Advisor Manager jobs near you

Service Advisor

Salem, OR • On-site

Brock Automotive, Inc.
See more jobs at Brock Automotive, Inc.external

$60K - $125K/yr

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Job Title: Service Advisor
Location: Salem, Oregon
Reports To: Service Manager / General Store Manager

About Brock Automotive
Brock Automotive is a trusted, community-based independent repair shop serving Salem and surrounding areas. Known for our honesty, technical quality, and customer service, we are growing and seeking a professional Service Advisor to join our team. As the first point of contact for customers, the Service Advisor ensures each client receives transparent communication, accurate repair recommendations, and a positive experience from drop-off to pick-up.

Position Summary
The Service Advisor is responsible for greeting customers, assessing their vehicle needs, preparing accurate estimates, and managing repair orders through completion. This role requires strong communication, organization, and automotive knowledge to ensure every customer receives exceptional service and trust in Brock Automotive’s recommendations.

Key Responsibilities:
  • Greet customers promptly and courteously, listening carefully to their concerns.
  • Communicate repair recommendations, timelines, and costs clearly and honestly.
  • Prepare estimates, obtain approvals, and keep customers updated.
  • Open and manage repair orders accurately and efficiently.
  • Assign work to technicians and track progress on repairs.
  • Review completed repair orders for accuracy and completeness.
  • Support a positive and professional customer experience at all times.

Qualifications:
  • 2+ years of experience as a Service Advisor, Service Writer, or similar automotive role.
  • Strong customer service and communication skills.
  • Knowledge of vehicle systems, maintenance, and repair processes.
  • Familiarity with shop management software (e.g., Tekmetric, Mitchell 1, Shop-Ware).
  • Excellent organization and time management.
  • Positive attitude and ability to work in a fast-paced environment.

Compensation & Benefits:
  • Competitive hourly or salary pay plus performance bonuses.
  • Health coverage 100%.
  • 401 K w/matching 4%.
  • Uniforms.
  • Stocked Refrigerator with cold drinks and food.
  • Paid time off and holidays.
  • Training and growth opportunities within Brock Automotive.

How to Apply: Send your resume and cover letter to cheri@brockautomotive.com