Client Service Advisor Team: Client Services Capital Markets team Pay rate: $ 25-$27/hour Start ... Operating in a pooled (non‑dedicated) coverage model, the advisor manages inbound requests from ...
Client Service Advisor Team: Client Services Capital Markets team Pay rate: $ 25-$27/hour Start ... Operating in a pooled (non‑dedicated) coverage model, the advisor manages inbound requests from ...
Service Advisor
Calgary, AB · On-site
The Service Advisor at Bosch Truck Group Inc. helps manage the daily work in the service department. They assist customers from their first inquiry through completing their invoice and follow-up. ...
Service Advisor
Calgary, AB · On-site
The Service Advisor at Bosch Truck Group Inc. helps manage the daily work in the service department. They assist customers from their first inquiry through completing their invoice and follow-up. ...
The Service Advisor at Bosch Truck Group Inc. helps manage the daily work in the service department. They assist customers from their first inquiry through completing their invoice and follow-up. ...
Quick apply
The Service Advisor at Bosch Truck Group Inc. helps manage the daily work in the service department. They assist customers from their first inquiry through completing their invoice and follow-up. ...
Coordinate with technicians and management to support workflow efficiency Qualifications: * Minimum 3-5 years of Service Advisor experience in the automotive industry * Previous leadership or ...
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Coordinate with technicians and management to support workflow efficiency Qualifications: * Minimum 3-5 years of Service Advisor experience in the automotive industry * Previous leadership or ...
Service Advisor
Calgary, AB · On-site
Summary The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the ...
Service Advisor
Calgary, AB · On-site
Summary The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the ...
Service Advisor
Calgary, AB · On-site
Summary The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the ...
Quick apply
Service Advisor
Calgary, AB · On-site
Summary The Automotive Service Advisor communicates directly with customers, managing their needs and expectations regarding auto service maintenance and repairs. This role is the link between the ...
Overview Position Summary The Service Advisor is the primary liaison between customers and the ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Overview Position Summary The Service Advisor is the primary liaison between customers and the ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Position Summary The Service Advisor is the primary liaison between customers and the dealership ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Position Summary The Service Advisor is the primary liaison between customers and the dealership ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Position Summary The Service Advisor is the primary liaison between customers and the dealership ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Position Summary The Service Advisor is the primary liaison between customers and the dealership ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Overview Position Summary The Service Advisor is the primary liaison between customers and the ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Overview Position Summary The Service Advisor is the primary liaison between customers and the ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Ability to manage several priorities in a busy environment * Comfort using computers and learning ... Service Advisor. Employment Type: OTHER
Ability to manage several priorities in a busy environment * Comfort using computers and learning ... Service Advisor. Employment Type: OTHER
Ability to manage several priorities in a busy environment * Comfort using computers and learning ... Service Advisor.
Ability to manage several priorities in a busy environment * Comfort using computers and learning ... Service Advisor.
Ability to manage several priorities in a busy environment * Comfort using computers and learning ... Service Advisor. Employment Type: OTHER
Ability to manage several priorities in a busy environment * Comfort using computers and learning ... Service Advisor. Employment Type: OTHER
Over 25 service bays That means consistent customer traffic, a packed drive, and real earning potential for advisors who know how to manage customers, communicate properly, and keep repair orders ...
Over 25 service bays That means consistent customer traffic, a packed drive, and real earning potential for advisors who know how to manage customers, communicate properly, and keep repair orders ...
Service Advisor (Audi Royal Oak)
Calgary, AB · On-site
Over 25 service bays That means consistent customer traffic, a packed drive, and real earning potential for advisors who know how to manage customers, communicate properly, and keep repair orders ...
Service Advisor (Audi Royal Oak)
Calgary, AB · On-site
Over 25 service bays That means consistent customer traffic, a packed drive, and real earning potential for advisors who know how to manage customers, communicate properly, and keep repair orders ...
Over 25 service bays That means consistent customer traffic, a packed drive, and real earning potential for advisors who know how to manage customers, communicate properly, and keep repair orders ...
Over 25 service bays That means consistent customer traffic, a packed drive, and real earning potential for advisors who know how to manage customers, communicate properly, and keep repair orders ...
Position Summary The Service Advisor is the primary liaison between customers and the dealership ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Position Summary The Service Advisor is the primary liaison between customers and the dealership ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Overview Position Summary The Service Advisor is the primary liaison between customers and the ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Overview Position Summary The Service Advisor is the primary liaison between customers and the ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Automotive Service Advisor
Calgary, AB · On-site
Overview Position Summary The Service Advisor is the primary liaison between customers and the ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Automotive Service Advisor
Calgary, AB · On-site
Overview Position Summary The Service Advisor is the primary liaison between customers and the ... Ability to manage multiple tasks and deliver high-quality service in a fast-paced environment.
Life Insurance Sales & Service Advisor - Desjardins Agent Team Member Location: Calgary - Royal Oak ... Position Overview In this role, you will manage and support an existing portfolio of life insurance ...
Quick apply
Life Insurance Sales & Service Advisor - Desjardins Agent Team Member Location: Calgary - Royal Oak ... Position Overview In this role, you will manage and support an existing portfolio of life insurance ...
Service Advisor Manager information
What is a service advisor manager?
A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.
How does a service advisor manager support and develop their team to enhance customer satisfaction?
A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.
What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?
To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.
What is the difference between Service Advisor Manager vs Service Advisor?
| Aspect | Service Advisor Manager | Service Advisor |
|---|---|---|
| Responsibilities | Oversees service advisors, manages customer relations, and ensures service department efficiency | Interacts directly with customers, recommends services, and writes repair orders |
| Credentials | Typically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferred | High school diploma or equivalent; ASE certification beneficial but not mandatory |
| Work Environment | Office-based with supervision of service team; dealership or auto repair shop | Customer-facing role within service department of dealership or repair shop |
The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.
Can you make a lot of money as a service advisor manager?
Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.
What cities near Calgary, AB are hiring for Service Advisor Manager jobs?
Cities near Calgary, AB with the most Service Advisor Manager job openings:
Job description
Job Title
Title: Client Service Advisor
Team: Client Services Capital Markets team
Pay rate: $ 25-$27/hour
Start Date / Interview Timeline: ASAP
Location & Hours
- Location: Calgary, AB
- Hours: 8:00am-5pm PST M-F
Role Overview
The TPS Client Services – Non‑Dedicated Service Advisor supports Capital Markets and Bank without Borders (BwB) clients across BMO’s Treasury & Payment Solutions platform. This role provides specialized servicing for institutional, cross‑border, and complex client structures, addressing treasury, payments, and operational inquiries while coordinating across internal Capital Markets, Treasury, Operations, and Technology teams.
Operating in a pooled (non‑dedicated) coverage model, the advisor manages inbound requests from multiple Capital Markets and BwB clients, ensuring timely issue resolution, risk awareness, and seamless execution across domestic and international payment flows.
Key Responsibilities
Capital Markets & BwB Client Servicing
- Serve as a primary servicing contact for Capital Markets and Bank without Borders clients, supporting treasury and payments‑related inquiries
- Address complex servicing needs tied to institutional client structures, cross‑border activity, and time‑sensitive payment flows
- Support clients transacting across multiple legal entities, currencies, and geographies, ensuring accurate execution and controls
Treasury & Payments Support (Capital Markets Focus)
- Provide operational and functional support across TPS products, including:
- High‑value payments (wires, RTP, time‑critical transactions)
- ACH and global payments
- Cash positioning, reporting, and intraday liquidity inquiries
- Online treasury and entitlement platforms
- Support Capital Markets clients with:
- Funding and settlement‑related payment inquiries
- Cut‑off times and payment timing aligned to trading, clearing, or settlement windows
- File‑based payment processing and reporting needs
Bank without Borders (Cross‑Border) Support
- Support BwB clients with:
- Cross‑currency and cross‑border payment inquiries
- Coordination across regional teams and time zones
- Navigation of differing operational requirements and payment conventions
- Partner with internal teams to resolve issues impacting international payments, FX‑related settlement processes, or non‑standard client setups
Issue Resolution, Escalation & Risk Awareness
- Investigate and resolve payment exceptions, rejects, account servicing issues, and platform access requests
- Escalate high‑risk, time‑sensitive, or market‑impacting issues in accordance with TPS and Capital Markets servicing protocols
- Demonstrate strong risk awareness, particularly for high‑value payments, regulatory considerations, and cross‑border activity
Internal Coordination & Stakeholder Management
- Partner closely with:
- Capital Markets Operations and Settlement teams
- Treasury Product and Payments Operations
- Technology, Risk, and Compliance partners
- Facilitate clear communication between client‑facing teams and internal stakeholders to resolve complex servicing issues efficiently
Controls, Documentation & Continuous Improvement
- Ensure all servicing activity aligns with BMO’s policies, controls, and regulatory requirements
- Maintain accurate case documentation and audit trails
- Identify recurring Capital Markets or BwB client pain points and contribute to process improvements or servicing enhancements
Required Qualifications
- 2+ years of experience in Treasury Services, Payments, Cash Management, or Capital Markets operations within a financial institution
- Strong understanding of high‑value payments, cash management, and treasury servicing workflows
- Experience supporting complex, institutional, or cross‑border clients
- Comfort operating in a non‑dedicated / pooled servicing model
- Strong communication, problem‑solving, and escalation skills
Preferred Qualifications
- Prior experience supporting Capital Markets, Institutional, or Bank without Borders clients
- Exposure to cross‑border payments, FX‑related settlement, or international treasury structures
- Familiarity with treasury service platforms, entitlement tools, or case management systems
- Knowledge of operational risk and controls in a high‑value payments environment
Key Competencies
- Institutional‑grade client service mindset
- Strong risk and control awareness
- Ability to manage time‑sensitive, high‑impact requests
- Clear and confident communication with internal and external stakeholders
- Detail‑oriented with the ability to see upstream and downstream impacts of treasury activity
About Calculated Hire
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
51 - 200 Employees
Headquarters location
Indianapolis, IN, US
Year founded
2015