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Service Advisor Manager Jobs in Leduc, AB (NOW HIRING)

Finning

Service Advisor - OEM

Edmonton, AB

The Service Advisor is responsible for managing remanufacturing jobs within OEM to effectively support Finning's requirements, including understanding the customer's repair and timeline requirements ...

Go Auto

Service Advisor (South Edmonton)

Edmonton, AB · On-site

Service Advisor - No Evenings, Great Pay, and Real Career Growth If you've got a passion for people ... Managing service schedules and follow-ups to keep things running smoothly * Building long-term ...

Go Auto

Service Advisor (South Edmonton)

Edmonton, AB · On-site

Service Advisor - No Evenings, Great Pay, and Real Career Growth If you've got a passion for people ... Managing service schedules and follow-ups to keep things running smoothly * Building long-term ...

HMG Careers

Sales and Service Advisor Remote

Leduc, AB · Remote

You must be willing to learn from your manager * Outgoing and Friendly Personality: A positive and approachable demeanor. * Eagerness to Learn: A proactive attitude towards gaining knowledge and ...

HMG Careers

Sales and Service Advisor Remote

Devon, AB · Remote

You must be willing to learn from your manager * Outgoing and Friendly Personality: A positive and approachable demeanor. * Eagerness to Learn: A proactive attitude towards gaining knowledge and ...

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Service Advisor Manager information

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.
What cities near Leduc, AB are hiring for Service Advisor Manager jobs? Cities near Leduc, AB with the most Service Advisor Manager job openings:
Service Advisor Manager jobs near you
Infographic showing various Service Advisor Manager job openings in Leduc, AB as of June 2026, with employment types broken down into 23% Full Time, 76% Part Time, and 1% Temporary. Highlights an 67% Physical, 4% Hybrid, and 29% Remote job distribution.

Service Advisor - OEM

Finning

Edmonton, AB

Full-time

Retirement, PTO

Re-posted 10 days ago

Job description

Company:O.E.M. Remanufacturing Company Inc.Number of Openings:1Worker Type:PermanentPosition Overview:Reporting to the Customer Service Supervisor at OEM Remanufacturing, the Service Advisor is the primary contact for specific Finning Canada customer groups to support the customer's remanufacturing requirements and Finning Exchange.
The Service Advisor is responsible for managing remanufacturing jobs within OEM to effectively support Finning's requirements, including understanding the customer's repair and timeline requirements, recommending repair options, and communicating status updates in a timely manner.
Apply now and join our team at OEM Remanufacturing!Job Description:

  • Collect, review and analyze all incoming cores and supporting documentation and identify incomplete or inconsistent information. All discrepancies must be resolved directly with the branch to ensure informational accuracy and integrity, as well as a regular flow of jobs into OEM's production system

  • Proactively communicate with the branches on daily activities in support of their operational requirements as well as provide a timely response to all inquiries. The Service Advisor is the primary contact to the branch on individual jobs and therefore it is critical that the customer interface is managed with the utmost priority

  • Provide support in the quotation process including working directly with Production and the Service Biller to ensure the quote will meet the customer's requirements. It is the Service Advisor's responsibility to identify possible issues with the quote and seek additional information in getting any issues corrected. Additional communication with the branch will be required in certain instances to alleviate branch concern. The Service Advisor must also support and answer any questions the branch may have with regard to the QIF Process through OEM Exchanger

  • Review all work order accruals and follow up with the branch to ensure timely PO submission into OEM Exchanger. Any problematic or significantly aged accruals must be escalated to the Customer Service Supervisor

  • Work with Planning and the Branch to schedule Customer Viewings, where requested. Act as main point of contact for the Customer(s) upon arrival at OEM, and facilitate seamless hand-off to Technical Services on the Production floor.

  • Conduct on-site tours of OEM with Finning branch personnel and their customers, as required

  • Align daily activities in accordance with established performance metrics to ensure all targets are achieved

  • Assist the Customer Service Supervisor in development of programs and processes aimed at continually improving OEM's ability to properly service the Finning branches as well as streamlining internal OEM activities

  • Active participation in the weekly Customer Service meetings and monthly Safety meetings


Qualifications:

  • 3+ years' work experience in an operations/manufacturing environment, or customer service role

  • History of providing superior customer service with a strong customer focus

  • Enthusiastic approach to resolution of customer issues

  • Excellent interpersonal skills

  • Demonstrated analytic, written, and oral communications skills

  • Strong organizational and time-management skills

  • Working knowledge of Microsoft Word, Excel, and Outlook


Note:

  • This position will be available for hybrid work arrangements (pending successful competition of training in office)

  • Permanent, full-time role

  • Competitive salary, pension, and benefits

  • Employee Share Purchase Plan and RRSP options

  • Paid vacation

  • Training opportunities to learn about Caterpillar equipment

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities.Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.

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