Service Advisor Manager Jobs in Quebec (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Be part ofauniquechange!..At Sun Life Financial the client is at the center of everything we do. As an LLQP and IFIC certified Prospr Advisor your work will directly contribute to our mission of helping clients achieve lifetime financial security and live healthier lives.

As a member of our dynamic team, you will provide holistic Life, Health and Wealth solutions for new and existing clients.You are a team player who enjoys helping Canadians meet their short and long-term financial goals. Are you a solution orientedandeffectivecommunicator, who uses active listening to understand client needs and provide tailored and timely recommendations; and you thrive in a work environment committed to continuous improvement, personal growth, and your professional development?

Above all, you do get satisfaction and enjoyment in helping others? If so, apply or reach out to our recruiter Katy today! She's friendly, available for all your questions and has a lot of information to share since she's been recruiting for Prospr since it was first established in 2019.

Whyjoinour team under the sun? The reasons are as diverse as the people who work here. Here are some examplesof what's in it for you:

• Work under a hybrid model where you get to balance home and life by collaborating with your peers and managers in our Sun Life offices located in downtown Montreal a few days per week.

• CompetitiveSalary and annual incentive plan

• A Comprehensive benefits package which includes:

-Medical, dental, life, and disability insurance

-Employee matched pension plan

-Stock purchase plan

-3 weeks paid vacation

• Licensing fees covered

• The opportunity to work in an environment committed to continuous improvement as well as personal growth and career development

• The ability to be part ofa newandevolvingProspr Team- you will be contributing to shaping the future of the business!

• Thechanceto work in a positive, dynamic, and collaborative work environment where you are encouraged to share your ideasand be heard

Reporting to the Manager, Prospr, what will you do?
Proactively call and take calls from new and existing insurance and investment clients, with the goal of providing holistic advice

Engage with individual insurance and investment clients over the phone and through digital tools; with a focus of identifying needs and recommending solutions aligned with their goals

Assess clients' financial needs and recommend an appropriate investment and/or insurance solution to meet those needs
Help clients be 'retirement ready' through the use of planning tools.
Conduct investment risk assessments and provide solutions aligned with their investment profile
Work closely with Branch Manager and support teams to stay current on product and regulatory updates
Maintain registration and licensing in good standing as an MFDA Dealing representative and Insurance Advisor across all provinces and territories in Canada
Contribute to the team's ongoing success by identifying continuous improvement opportunities to help improve the client experience, and products and services offered
Foster and participate in a work environmentwhich values people, invites creativity, celebrates learning and accountability and encourages employee engagement

What do you need to succeed?

Bachelor degree or 2+ years of relevant experience
Valid sales and service experience(preferably in insurance)
Strong knowledge and passion of retail insurance and investment products
Experience doing business over the phone
Strong knowledge and understanding of Mutual Fund Industry, Compliance and Dealer Operations practices
Availability on a variable schedule Monday to Friday between 8am to 8pm

Excellent communication skills, both written and verbal

Strong relationship building skills

Strong problem solving skills
Adaptable and resourceful

Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.

Assets:

A valid and active Life License (LLQP) or Insurance of person license in Quebec (PQAP or 1a)
A completed CSC or IFIC course
CFP/Fin. Pl. designation
Experience in blended or outbound Call Centre or telephone servicing
Sun Life Individual Insurance and Investment product knowledge
Experience using Salesforce.comfor client relationship management
Ability to leverage digital tools to create engaging client interactions
**base compensation for this role typically ranges between $60 000 and $62 000 annually

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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