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Service Advisor Manager Jobs in Iowa (NOW HIRING)

Sapp Bros.

Service Center Advisor

Council Bluffs, IA · On-site

Service Center Advisor Sapp Bros., Inc., a growing chain of travel centers, is looking for an ... Manage the service process, from initial contact to completion. * Ensure vehicles undergo lock-out ...

SAPP BROS

Service Center Advisor

Council Bluffs, IA · On-site

Service Center Advisor Sapp Bros., Inc., a growing chain of travel centers, is looking for an ... Manage the service process, from initial contact to completion. * Ensure vehicles undergo lock-out ...

Sapp Bros.

Service Center Advisor

Percival, IA · On-site

Service Center Advisor Sapp Bros., Inc., a growing chain of travel centers, is looking for an ... Manage the service process, from initial contact to completion. * Ensure vehicles undergo lock-out ...

Sapp Bros., Inc.

Service Center Advisor

Percival, IA · On-site

Service Center Advisor Sapp Bros., Inc., a growing chain of travel centers, is looking for an ... Manage the service process, from initial contact to completion. * Ensure vehicles undergo lock-out ...

SAPP BROS

Service Center Advisor

Percival, IA · On-site

Service Center Advisor Sapp Bros., Inc., a growing chain of travel centers, is looking for an ... Manage the service process, from initial contact to completion. * Ensure vehicles undergo lock-out ...

Smith Automotive

Automotive Service Advisor

Altoona, IA · On-site

Quality Tools & Resources - Modern shop management systems and everything you need to excel ? Growth Opportunity - Join us during an exciting expansion phase What You'll Do As our Service Advisor ...

Smith Automotive

Automotive Service Advisor

Waukee, IA · On-site

Quality Tools & Resources - Modern shop management systems and everything you need to excel ? Growth Opportunity - Join us during an exciting expansion phase What You'll Do As our Service Advisor ...

Smith Automotive

Automotive Service Advisor

Ankeny, IA · On-site

Quality Tools & Resources - Modern shop management systems and everything you need to excel ? Growth Opportunity - Join us during an exciting expansion phase What You'll Do As our Service Advisor ...

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All JobsService Advisor JobsService Advisor Manager JobsService Advisor Manager Jobs in Iowa

Service Advisor Manager information

See Iowa salary details

$11

$24

$42

How much do service advisor manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for service advisor manager in Iowa is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $27.98 per hour, depending on experience, location, and employer.

What is a service advisor manager?

A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.

How does a service advisor manager support and develop their team to enhance customer satisfaction?

A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?

To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.

What is the difference between Service Advisor Manager vs Service Advisor?

AspectService Advisor ManagerService Advisor
ResponsibilitiesOversees service advisors, manages customer relations, and ensures service department efficiencyInteracts directly with customers, recommends services, and writes repair orders
CredentialsTypically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferredHigh school diploma or equivalent; ASE certification beneficial but not mandatory
Work EnvironmentOffice-based with supervision of service team; dealership or auto repair shopCustomer-facing role within service department of dealership or repair shop

The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.

Can you make a lot of money as a service advisor manager?

Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.
Infographic showing various Service Advisor Manager job openings in Iowa as of September 2026, with employment types broken down into 94% Full Time, and 6% Part Time. Highlights an 90% In-person, 4% Hybrid, and 6% Remote job distribution, with an average salary of $50,665 per year, or $24.4 per hour.

Service Center Advisor

Council Bluffs, IA • On-site

Sapp Bros.
See more jobs at Sapp Bros.external

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Medical, Dental, Vision, Life, Retirement

Re-posted 29 days ago

Sapp Bros. rating

6.1

Company rating: 6.1 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Service Center Advisor

Sapp Bros., Inc., a growing chain of travel centers, is looking for an experienced Service Advisor to join our team. At Sapp Bros., we treat every customer as "our guest" by providing a clean environment, quality products, and a commitment to excellent service. Our dedicated team ensures that we achieve this mission every day.

As a Service Advisor, you will provide 5-star customer service by greeting customers, assisting them with vehicle inquiries, and writing service tickets as needed. We are committed to our mission of Blessing and Serving others, ensuring that our work consistently delivers 5-star service with a focus on Safety and Professionalism.

If you're looking for a fast-paced opportunity to grow your career in a dynamic diesel maintenance shop, we'd love to talk to you!

What You'll Do:

As a Service Advisor, you'll build strong customer relationships and ensure customers receive prompt, courteous, and effective service. You'll oversee the service process from start to finish, ensuring customer expectations are met and exceeded.

Key Responsibilities:

  • Provide excellent customer service, building lasting relationships.
  • Manage the service process, from initial contact to completion.
  • Ensure vehicles undergo lock-out/tag-out procedures for safety.
  • Assign work orders to skilled technicians and monitor job completion.
  • Handle incoming calls professionally and efficiently.
  • Complete work orders and assist with inventory management.
  • Support over-the-counter sales and assist with fleet accounts.
  • Perform daily cleaning duties and maintain a safe, organized work environment.
  • Follow all safety procedures, including lock-out/tag compliance.

What Makes You a Great Fit:

We're looking for team members who take pride in their work and want to grow with us!

Ideal Candidates Have:

  • High school diploma, GED, or equivalent (preferred).
  • At least 1 year of previous experience in a service advisor or service writer role (preferred).
  • Strong typing skills and the ability to work with computer applications.
  • A valid driver's license with a good driving record.
  • Ability to perform basic math and use an adding machine.

Why You'll Love Working at Sapp Bros.

At Sapp Bros., you're not just an employee but part of the family. Here's why our team members love working with us:

  • Mission-Driven Culture: Join a company that prioritizes Blessing and Serving others and making a positive impact.
  • Competitive Compensation: Enjoy excellent pay and exciting opportunities for career advancement.
  • Growth Opportunities: We promote from within, providing clear pathways for professional development.
  • Comprehensive Benefits: We offer a competitive benefits package, including medical, dental, vision, life insurance, and a 401(k) with company match.
  • Employee Perks: Enjoy valuable perks like tuition assistance, gym membership reimbursement, and exclusive discounts, including 25¢ off every gallon of gas and diesel.
  • Family Atmosphere: Experience a supportive and positive work environment where everyone feels valued and respected.

Ready to Join the Team?

If you're eager to learn, work with a great team, and provide essential services to our customers, apply today! Let's build something great together at Sapp Bros.

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