Service Advisor
Des Moines, IA · On-site
Job Details Job Title Service Advisor Business Function Service Branch Name MHC Kenworth-Des Moines ... Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
Service Advisor
Des Moines, IA · On-site
Job Details Job Title Service Advisor Business Function Service Branch Name MHC Kenworth-Des Moines ... Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
Service Advisor
Altoona, IA · On-site
The Service Advisor plays a critical role in delivering exceptional customer experience while ... Manage multiple tasks in a fast-paced service environment WHAT WE ARE LOOKING FOR * Strong sales ...
Service Advisor
Altoona, IA · On-site
The Service Advisor plays a critical role in delivering exceptional customer experience while ... Manage multiple tasks in a fast-paced service environment WHAT WE ARE LOOKING FOR * Strong sales ...
Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians * Work directly with management ...
Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians * Work directly with management ...
Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians * Work directly with management ...
Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians * Work directly with management ...
Service Advisor
West Des Moines, IA · On-site
The Service Advisor will primarily manage ongoing client relationships while supporting more complex client needs alongside senior advisors. Responsibilities include but are not limited to: * Manage ...
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Service Advisor
West Des Moines, IA · On-site
The Service Advisor will primarily manage ongoing client relationships while supporting more complex client needs alongside senior advisors. Responsibilities include but are not limited to: * Manage ...
Service Advisor
Muscatine, IA · On-site
Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians * Work directly with management ...
Service Advisor
Muscatine, IA · On-site
Advisor will report directly to the Service Manager/ Service Director, but they will also work very closely with vehicle sales managers, the group leaders, technicians * Work directly with management ...
Service Advisor
West Des Moines, IA · Hybrid
The Service Advisor will primarily manage ongoing client relationships while supporting more complex client needs alongside senior advisors. Responsibilities include but are not limited to: * Manage ...
Service Advisor
West Des Moines, IA · Hybrid
The Service Advisor will primarily manage ongoing client relationships while supporting more complex client needs alongside senior advisors. Responsibilities include but are not limited to: * Manage ...
Service Advisor
West Des Moines, IA · On-site
$120K - $150K/yr
The Service Advisor will primarily manage ongoing client relationships while supporting more complex client needs alongside senior advisors. Responsibilities include but are not limited to: * Manage ...
Service Advisor
West Des Moines, IA · On-site
$120K - $150K/yr
The Service Advisor will primarily manage ongoing client relationships while supporting more complex client needs alongside senior advisors. Responsibilities include but are not limited to: * Manage ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Fort Dodge, IA · On-site
As a Service Advisor, you will own our customer's experience in the service lane. You are the first ... Time management skills * Fantastic communication skills with your customers * Professional, well ...
Service Advisor
Des Moines, IA · On-site
The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates ... Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
New
Service Advisor
Des Moines, IA · On-site
The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates ... Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment.
New
Service Advisor
Sioux City, IA · On-site
The Service Advisor will be act as the liaison between customers and our service technicians who ... Maintain sales goals set out by management. * Maintain CSI rating at or above group average with ...
Service Advisor
Sioux City, IA · On-site
The Service Advisor will be act as the liaison between customers and our service technicians who ... Maintain sales goals set out by management. * Maintain CSI rating at or above group average with ...
Service Advisor
Sioux City, IA · On-site
The Service Advisor will be act as the liaison between customers and our service technicians who ... Maintain sales goals set out by management. * Maintain CSI rating at or above group average with ...
Service Advisor
Sioux City, IA · On-site
The Service Advisor will be act as the liaison between customers and our service technicians who ... Maintain sales goals set out by management. * Maintain CSI rating at or above group average with ...
Service Advisor
Sioux City, IA · On-site
The Service Advisor will be act as the liaison between customers and our service technicians who ... Maintain sales goals set out by management. * Maintain CSI rating at or above group average with ...
Service Advisor
Sioux City, IA · On-site
The Service Advisor will be act as the liaison between customers and our service technicians who ... Maintain sales goals set out by management. * Maintain CSI rating at or above group average with ...
Service Advisor
Sioux City, IA · On-site
The Service Advisor will be act as the liaison between customers and our service technicians who ... Maintain sales goals set out by management. * Maintain CSI rating at or above group average with ...
Quick apply
Service Advisor
Sioux City, IA · On-site
The Service Advisor will be act as the liaison between customers and our service technicians who ... Maintain sales goals set out by management. * Maintain CSI rating at or above group average with ...
Service Advisor/Writer
Hiawatha, IA · On-site
$50K - $120K/yr
Previous Service Advisor or customer-facing experience preferred ... Strong communication and time management skills * Friendly, organized, and professional demeanor
Quick apply
Service Advisor/Writer
Hiawatha, IA · On-site
$50K - $120K/yr
Previous Service Advisor or customer-facing experience preferred ... Strong communication and time management skills * Friendly, organized, and professional demeanor
Service Advisor Manager information
See Iowa salary details
$11.29 - $14.14
6% of jobs
$14.14 - $17
15% of jobs
$17.59 is the 25th percentile. Wages below this are outliers.
$17 - $19.85
19% of jobs
The median wage is $21.66 / hr.
$19.85 - $22.70
16% of jobs
$22.70 - $25.55
15% of jobs
$26.77 is the 75th percentile. Wages above this are outliers.
$25.55 - $28.41
11% of jobs
$28.41 - $31.26
7% of jobs
$31.26 - $34.11
5% of jobs
$34.11 - $36.97
2% of jobs
$36.97 - $39.82
2% of jobs
$39.82 - $42.67
2% of jobs
$11
$24
$42
How much do service advisor manager jobs pay per hour?
As of Sep 14, 2026, the average hourly pay for service advisor manager in Iowa is $24.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $27.98 per hour, depending on experience, location, and employer.
What is a service advisor manager?
A Service Advisor Manager is a professional in the automotive industry responsible for overseeing service advisors and ensuring excellent customer service in a repair or dealership service department. They manage daily operations, supervise staff, handle customer complaints, and coordinate between technicians and customers to ensure repairs are completed efficiently. Their role also involves training team members, tracking service metrics, and ensuring all work complies with company policies and industry standards. Strong communication, leadership, and organizational skills are essential for this position.
How does a service advisor manager support and develop their team to enhance customer satisfaction?
A Service Advisor Manager is responsible for mentoring and overseeing a team of service advisors, ensuring they deliver consistent, high-quality customer service. This often involves providing regular feedback, conducting training sessions on both technical and interpersonal skills, and monitoring performance metrics to identify areas for improvement. By fostering a collaborative environment and encouraging open communication, the manager helps the team address customer concerns efficiently and promotes a positive service experience. Additionally, the manager may implement new processes or tools to streamline workflow and boost team effectiveness, directly impacting customer satisfaction and retention.
What are the key skills and qualifications needed to thrive as a service advisor manager, and why are they important?
To thrive as a Service Advisor Manager, you need strong automotive service knowledge, leadership abilities, and experience in customer service, often supported by a background in automotive technology or business management. Familiarity with dealership management systems (DMS), scheduling software, and relevant certifications such as ASE are typically important. Exceptional communication, problem-solving, and team management skills help build trust with customers and motivate staff. These skills ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced service environment.
What is the difference between Service Advisor Manager vs Service Advisor?
| Aspect | Service Advisor Manager | Service Advisor |
|---|---|---|
| Responsibilities | Oversees service advisors, manages customer relations, and ensures service department efficiency | Interacts directly with customers, recommends services, and writes repair orders |
| Credentials | Typically requires experience as a Service Advisor, with leadership skills; certifications like ASE may be preferred | High school diploma or equivalent; ASE certification beneficial but not mandatory |
| Work Environment | Office-based with supervision of service team; dealership or auto repair shop | Customer-facing role within service department of dealership or repair shop |
The Service Advisor Manager oversees the service department's operations and team, while the Service Advisor interacts directly with customers to recommend repairs. The manager focuses on leadership and efficiency, whereas the advisor handles customer service and sales.
Can you make a lot of money as a service advisor manager?
Service Advisor Managers typically earn a competitive salary that includes a base pay plus commissions or bonuses based on performance. Earnings can vary depending on the dealership, location, experience, and sales volume, with many earning above average wages in the automotive service industry.
Service Advisor
Des Moines, IA • On-site
Murphy-Hoffman Company
Full-time
Medical, Dental, Life, Retirement, PTO
Posted 12 days ago
Job description
Job Details
Job Title
Service Advisor
Business Function
Service
Branch Name
MHC Kenworth-Des Moines
Date
08-31-2026
Address
4111 Delaware Avenue
City
Des Moines
State
IA
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. *Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
SAFETY-SENSITIVE
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.
Qualifications
Benefits
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled
Job Title
Service Advisor
Business Function
Service
Branch Name
MHC Kenworth-Des Moines
Date
08-31-2026
Address
4111 Delaware Avenue
City
Des Moines
State
IA
Job Overview & Essential Functions
Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group and leasing group. As MHC continues to grow, we have an opening for a Service Advisor. The role of the Service Advisor ensures that customers are greeted openly and friendly; coordinates customer repair requests; estimates cost of repairs within set guidelines; assists Service Manager with clerical duties, such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. *Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
- Coordinates customer repair orders with Service Manager and Shop Foremen for task assignment. Coordinates with Foremen for proper work scheduling of all shop business.
- Ensures customers receive the most expedient service available through questioning and understanding repair requests.
- Works with Service Manager to ensure timely action taken and settled in areas of disputes and warranty.
- Assures all documentation necessary for sale of labor (customer, internal and warranty) is complete and properly executed.
- Inputs repair order information to data processing system and close repair orders.
- Maintains and administers shop tool and supply requirements and status.
- Informs the Service Manager of all customer complaints so they may be handled before the vehicle leaves the shop.
- Advises customer of needed service work, as well as suggests additional labor, parts, and body shop sales whenever possible (i.e., Preventive Maintenance Inspections, related service work, etc.)
- Participates in training to stay current on technical and warranty issues.
- Assists in maintaining a clean shop and office area.
- Performs other duties as assigned by a supervisor.
SAFETY-SENSITIVE
This position has been designated as a safety-sensitive position. Any person performing the position while under the influence of marijuana or any other illegal drug may constitute a threat to health or safety or in which a lapse of attention could result in injury, illness, or death, including without limitation a position that includes the operating, repairing, maintaining, or monitoring of heavy equipment, machinery, aircraft, motorized watercraft, or motor vehicles or handling of hazardous materials and/or waste as part of the job duties.
Qualifications
- CDL (preferred).
- Minimum 4 years' experience in related field.
- Computer experience (preferred)
- Strong customer relations and communication skills.
- Good leadership abilities.
- Must have a positive can-do attitude.
Benefits
- Competitive Salary
- Medical, Dental and Prescription Insurance
- Disability and Life Insurance
- Paid Time Off program
- 401k and Profit Sharing with Employer Match
- Flexible Spending Account
- Internal Promotion Opportunities
- On the Job Training
About Us
MHC is an expansion of the original company, Ozark Kenworth, Inc. Ozark Kenworth started in Springfield, Missouri, in January 1975. Opening for business without a Parts or Service department and only three employees in a temporary facility. From there, the company grew and expanded. MHC is now a multi-state network of full-service diesel truck dealerships, leasing and rental operations, transport refrigeration locations, and a finance company which offers a complete array of finance and insurance services. We believe in fostering an environment that helps employees realize their full potential - a place where you can grow as a person and a professional.
Equal Opportunity Employer / Veterans / Disabled