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Service Advisor Dispatcher Jobs in Nevada (NOW HIRING)

My Ride To Work

Transportation Dispatcher

Winnemucca, NV

$18 - $23/hr

Relay information to drivers and supervising personnel to address questions, problems and advise of ... Monitor driver locations and utilization in order to coordinate service and schedules * Prepares ...

My Ride To Work

Transportation Dispatcher

Reno, NV

$18 - $23/hr

Relay information to drivers and supervising personnel to address questions, problems and advise of ... Monitor driver locations and utilization in order to coordinate service and schedules * Prepares ...

My Ride To Work

Transportation Dispatcher

Winnemucca, NV · On-site

$18 - $23/hr

Relay information to drivers and supervising personnel to address questions, problems and advise of ... Monitor driver locations and utilization in order to coordinate service and schedules * Prepares ...

My Ride To Work

Transportation Dispatcher

Reno, NV · On-site

$18 - $23/hr

Relay information to drivers and supervising personnel to address questions, problems and advise of ... Monitor driver locations and utilization in order to coordinate service and schedules * Prepares ...

Dolan Auto Group

Dolan Dodge Service Greeter

Reno, NV · On-site

$14 - $17.25/hr

They will then introduce the customer to a Service Advisor who will help the customer get their ... Notifies dispatcher of incoming work. * Contacts extended warranties. * Maintains high customer ...

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All JobsService Advisor Dispatcher JobsService Advisor Dispatcher Jobs in Nevada

Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Nevada?

For Service Advisor Dispatcher jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Nevada look for?

The top searched job categories for Service Advisor Dispatcher jobs in Nevada are:

What cities in Nevada are hiring for Service Advisor Dispatcher jobs?

Cities in Nevada with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you
Infographic showing various Service Advisor Dispatcher job openings in Nevada as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Team Ford Service Advisor

Team Ford Lincoln

Las Vegas, NV

Full-time

Re-posted 15 days ago

Job description

Do you enjoy working with a winning team? TEAM FORD LINCOLN is a 6-time President Award winner, 4-time Triple Crown winner, and has received the Edmunds 5-Star dealer award. We are a very busy dealership all throughout the week.

Are you passionate about excellence in customer service? Do you have the ability to communicate effectively with our clientele and provide labor/time estimates for additional automotive repairs? Are you self-motivated, driven, and seeking a career with a company that places customer loyalty and relationships as its highest priority? 5-Day work week. If this accurately describes you, then we would like to discuss our Service Advisor position with you.

Summary

Automotive service advisors greet customers, listen to their description of the problems or service needed, determine the type of service required, and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, they estimate the additional cost and telephone the customer for permission to do the work. They also advise customers on other available services.

Essential Duties

  • Maintains high customer satisfaction standards.
  • Handles telephone inquiries regarding appointments and work in process. 
  • Maintains a professional appearance.
  • Keeps work area clean.
  • Schedules service appointments.
  • Obtains customer and vehicle information prior to arrival when possible.
  • Greets customers in a timely, friendly manner and obtains vehicle information, customer information, and email addresses which MUST be updated in the System. Advises customers about necessary service for routine maintenance.
  • Helps identify a mechanical problem by questioning the customer or doing a visual inspection
  • Inspects all vehicles upon write-up and takes pictures on the drive, informing customers if work is needed and or any damage.
  • Obtains proper authorization before any additional repairs are performed, explains cost and time requirements in detail
  • Obtains customer's signature on pre-write and provides customers with a copy.
  • Inputs the pre-writes into the computer system allowing the system to dispatch the incoming work.
  • Documents a brief description of the customer's concern on the repair order to help the technician locate the problem.
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Confers with customers about inspection results, recommends solutions, and prepares work orders for needed repairs.
  • Prepares a repair order showing time, cost, and labor estimates for service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles according to manufacturers' specifications.
  • Provides a complete and accurate written cost estimate for labor and parts.
  • Establishes "promised time" and communicates with the customer.
  • Checks on the progress of repairs throughout the day. Contacts customers regarding any changes in the estimate or promised time, and ensuring the customer is up to date on any changes.
  • Reviews repair orders to ensure that work is completed and additional work or authorization is noted. Closes repair orders as appropriate.
  • Explains the work performed and the repair order charges to the customer.
  • Performs Active Delivery on every customer where possible.
  • Establishes customer's method of payment. Obtains credit approval, if necessary.

Qualifications

  • High School diploma or GED equivalent.
  • Valid Nevada Driver License

TEAM FORD LINCOLN is an equal opportunity employer and strive to create a diverse and inclusive workplace. We do not discriminate based on race, gender, age, disability, or any other protected characteristic. We encourage all qualified candidates to apply.


Offer contingent on passing a drug screen and background check

Apply