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Service Advisor Dispatcher Jobs in Michigan (NOW HIRING)

Bish's RV

Service Advisor-Internal

Ludington, MI · On-site

We are seeking a charismatic and organized Internal Service Advisor to join our RV team. In this ... Coordinate workflow and timelines with dispatch, technicians, and the sales team * Ensure units are ...

EQ United

Service and Warranty Advisor

Cassopolis, MI · On-site

The Service and Warranty Advisor is responsible for the daily activities related to in bond ... Required to Dispatch Service technicians based on the issue. * Research and bring to the attention ...

Brown Motors, Inc.

Automotive Service Manager

Petoskey, MI · On-site

$100K - $150K/yr

... advisor performance, develop technicians, and bring consistency to scheduling and dispatch. You ... Our service business includes retail, fleet, diesel, and Quick Lane work, so this role requires ...

Brown Motors, Inc.

Automotive Service Manager

Petoskey, MI · On-site

$100K - $150K/yr

... advisor performance, develop technicians, and bring consistency to scheduling and dispatch. You ... Our service business includes retail, fleet, diesel, and Quick Lane work, so this role requires ...

Rafih Auto Group

Service Techician

Shelby Township, MI · On-site

Communicates with service advisor immediately if additional work is needed, if work outlined is not ... Returns repair orders at the end of the workday to the dispatch office. * Participates in ...

Rafih Auto Group

Service Techician

Shelby Township, MI · On-site

Communicates with service advisor immediately if additional work is needed, if work outlined is not ... Returns repair orders at the end of the workday to the dispatch office. * Participates in ...

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All JobsService Advisor Dispatcher JobsService Advisor Dispatcher Jobs in Michigan

Service Advisor Dispatcher information

What is a service advisor dispatcher?

A Service Advisor Dispatcher is a professional in the automotive or service industry who acts as a liaison between customers, service technicians, and management. They are responsible for scheduling and dispatching service work, ensuring that customer needs are clearly communicated to the technicians, and that work is completed efficiently. Service Advisor Dispatchers also provide estimates, track the progress of repairs, and maintain records of service activities. Their role is crucial in maintaining workflow, customer satisfaction, and optimal use of technician resources.

How does a service advisor dispatcher balance customer communication with coordinating repair schedules?

A Service Advisor Dispatcher plays a dual role, acting as the main point of contact for customers while also ensuring technicians' schedules are efficiently managed. Balancing these responsibilities requires strong organizational skills, as you'll often need to update customers on repair statuses while simultaneously dispatching jobs based on technician availability and skill set. Effective communication and time management are crucial, as you'll be handling multiple requests and prioritizing urgent repairs without compromising service quality. Collaboration with both customers and the service team is key to maintaining workflow and customer satisfaction.

What are the key skills and qualifications needed to thrive as a service advisor dispatcher?

To thrive as a Service Advisor Dispatcher, you need strong organizational skills, automotive service knowledge, and experience in customer service, typically supported by a high school diploma or relevant technical training. Familiarity with dealership management software, scheduling systems, and repair order processing tools is commonly required. Excellent communication, problem-solving, and multitasking abilities help you effectively coordinate between customers, technicians, and service departments. These skills and qualities are crucial for ensuring efficient workflow, customer satisfaction, and effective service operations.

What is the difference between Service Advisor Dispatcher vs Service Advisor?

AspectService Advisor DispatcherService Advisor
Primary RoleAssigns and schedules service appointments, manages communication between technicians and customersAssesses customer needs, recommends services, and communicates repair estimates
Work EnvironmentFront desk, service department, coordination-focusedCustomer-facing, sales-oriented, diagnostic
CredentialsHigh school diploma, experience in automotive service, communication skillsHigh school diploma or higher, automotive knowledge, customer service skills

While both roles are integral to automotive service operations, the Service Advisor Dispatcher primarily focuses on scheduling and communication, whereas the Service Advisor emphasizes customer interaction and sales. Understanding these differences helps in choosing the right career path or job search focus within the automotive service industry.

Is a service advisor dispatcher a good entry level job?

A service advisor dispatcher is often considered an entry-level position in automotive or service industries, involving customer communication, scheduling, and basic administrative tasks. It can provide valuable experience in customer service, communication skills, and understanding service operations, making it suitable for those starting their careers. Advancement opportunities may require additional skills or certifications, such as automotive knowledge or technical training.

Is it hard to get hired as a service advisor dispatcher?

Getting hired as a service advisor dispatcher typically requires good communication skills, knowledge of automotive or service industry operations, and sometimes prior experience in customer service or dispatch roles. Employers often look for familiarity with scheduling software and the ability to handle multiple tasks efficiently, but the difficulty varies depending on the region and the job market demand.

What are popular job titles related to Service Advisor Dispatcher jobs in Michigan?

For Service Advisor Dispatcher jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Service Advisor Dispatcher jobs in Michigan look for?

The top searched job categories for Service Advisor Dispatcher jobs in Michigan are:

What cities in Michigan are hiring for Service Advisor Dispatcher jobs?

Cities in Michigan with the most Service Advisor Dispatcher job openings:

Service Advisor Dispatcher jobs near you

Service Advisor-Internal

Bish's RV

Ludington, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 24 days ago

Bish's RV rating

6.6

Company rating: 6.6 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

89th of 157 rated car dealerships

Job description

We are seeking a charismatic and organized Internal Service Advisor to join our RV team. In this key role, you'll bridge the gap between sales and service, ensuring sold units are prepped accurately and efficiently.
Key Objectives
  • Deliver an Exceptional Customer Experience
  • Coordinate Seamless Service Operations
  • Support Cross-Departmental Collaboration

Responsibilities
  • Review and assess internal service work orders for accuracy and completeness
  • Coordinate workflow and timelines with dispatch, technicians, and the sales team
  • Ensure units are prepped and ready for delivery according to dealership standards
  • Track the status of internal jobs and follow up to ensure on-time completion
  • Assist with documentation, parts coordination, and warranty-related process
  • Support Inventory tracking and maintain accurate service records
  • Communicate effectively across departments to align priorities and avoid delays

What you'll bring
  • Exceptional skills in customer service and communication
  • Ability to use a variety of computer-based systems
  • Excellent verbal and written communication skills
  • Flexibility with work schedules: including Saturdays (we are always closed on Sundays)
  • Problem-solver who takes initiative
  • Ability to pass a background and drug test
  • Neat, clean, and professional appearance
  • Demonstrate alignment with the Company's vision, mission, and core values in all interactions
  • Eager to contribute to a smooth and efficient service operation

Expected Results
  • Internal units are serviced and delivered on time and to standard
  • Improved communication and coordination between service and sales
  • Reduction in errors or delays due to incomplete work orders or miscommunication
  • Increased efficiency in internal prep and warranty processes
  • Strong support for a positive customer experience through behind-the-scenes accuracy and care
  • A reliable, proactive presence that contributes to team success and dealership performance

Resources (what is available to be successful in this role
  • On-the-job training and mentorship from experienced service and sales staff
  • Access to industry-leading service management software and scheduling tools
  • Use of internal checklists, work order templates, and warranty documents
  • Collaboration with a supportive, team-oriented environment focused on success
  • Uniforms and safety gear provided for on-site responsibilities

Who we are
Bish's RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.
Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee's success is unparalleled.
We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being "Different with a Purpose." Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.
Perks
  • Comprehensive benefits package including medical, vision, dental, and other supplemental coverages
  • 401K with 5% match
  • Employee discounts
  • Company-paid life insurance
  • Gym membership reimbursement
  • Opportunities for advancement
  • Annual Incentive Trip for Top Performers
  • RV Borrowing Program
  • Incredible Team Culture

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Bish's RV honors our military service members, veterans, and their family members by being a military friendly workplace. Many of the positions within our organization are transferable from previous military occupations.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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