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Service Administration Jobs in Wisconsin (NOW HIRING)

Old Republic Risk Management, Inc.

WI · On-site

$85K - $105K/yr

Establish clear priorities, service expectations, procedures, and accountability for the function ... Bachelor's degree in business administration, facilities management, construction management ...

New

RXinsider LTD.

WI · On-site

$105K - $175K/yr

The position requires subject matter expertise in pharmacy contracting, Pharmacy Service Administration Organizations (PSAOs), pharmacy credentialing and accreditation. Keeps up-to-date knowledge of ...

TestingXperts

DataStage Administration

Milwaukee, WI · On-site

Established in 1981, Infosys is a NYSE listed global consulting and IT services company with more than 198,000 employees. From a capital of US$ 250, we have grown to become a US$ 10.4 billion (LTM Q1 ...

US Bank

Fund Administration Senior Analyst

Oshkosh, WI · On-site

Bank Global Fund Services is seeking future team members for the roles of Fund Administrator 3 and Fund Administrator 4 to support our Fund Administration team. As a Fund Administrator 3, you will ...

U.S. Bank

Fund Administration Senior Analyst

Milwaukee, WI · On-site

$68K - $93K/yr

Bank Global Fund Services is seeking future team members for the roles of Fund Administrator 3 and Fund Administrator 4 to support our Fund Administration team. As a Fund Administrator 3, you will ...

Kunes Auto Group

Parts Administration

New Berlin, WI · On-site

$16 - $22/hr

We're dedicated to exceptional customer service and a supportive, team-oriented workplace. Join a company that values hard work, reliability, and teamwork. Kunes Auto Group is hiring a Returns Clerk ...

Delavan Holdings

Parts Administration

New Berlin, WI · On-site

$16 - $22/hr

We're dedicated to exceptional customer service and a supportive, team-oriented workplace. Join a company that values hard work, reliability, and teamwork. Kunes Auto Group is hiring a Returns Clerk ...

Kunes Auto

Parts Administration

New Berlin, WI · On-site

$16 - $22/hr

We're dedicated to exceptional customer service and a supportive, team-oriented workplace. Join a company that values hard work, reliability, and teamwork. Kunes Auto Group is hiring a Returns Clerk ...

ASPIRUS HEALTH

GREETER - ADMINISTRATION

Wisconsin Rapids, WI · On-site

$14.25 - $18.25/hr

Offer assistance as appropriate to promote Aspirus Clinics' customer service. HOURS: Occasional weekday hours as needed Experience/Qualifications * Knowledge of office procedures is normally acquired ...

Lippert

Operations Admin Specialist

Eau Claire, WI

$46K - $62K/yr

... administration, operational reporting, and team member lifecycle transactions for the Automotive group in the US and Mexico. Responsibilities: * Front Office and Team Member Customer Service

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All JobsService Administration JobsService Administration Jobs in Wisconsin

Service Administration information

What is the difference between Service Administration vs Customer Service Representative?

AspectService AdministrationCustomer Service Representative
Required CredentialsTypically requires administrative or business certifications, sometimes a high school diploma or equivalentUsually requires a high school diploma or equivalent; certifications are less common
Work EnvironmentOffice settings, administrative departments, or service centersCall centers, retail, or customer support environments
Employer & Industry UsageUsed across industries like healthcare, IT, and utilities for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Administration focuses on managing service processes, documentation, and coordination within organizations, often requiring administrative skills. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles support customer satisfaction, Service Administration is more process-oriented, whereas Customer Service Representatives focus on direct communication.

What are examples of service administration?

Service administration involves managing and coordinating service delivery processes, such as scheduling appointments, maintaining client records, processing service requests, and ensuring compliance with service standards. It often requires skills in communication, organization, and familiarity with service management tools or software. These tasks support efficient operation and customer satisfaction in service-oriented environments.

What is a service administration job?

A service administration job involves managing and coordinating service operations within an organization, ensuring customer requests are handled efficiently. It often includes tasks such as scheduling, record-keeping, and communicating with clients or team members, requiring strong organizational and communication skills.

What are the most commonly searched types of Service Administration jobs in Wisconsin?

The most popular types of Service Administration jobs in Wisconsin are:

Service Administration jobs near you
Infographic showing various Service Administration job openings in Wisconsin as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Manager - Policy Administration Systems

Merrill, WI • On-site

Church Mutual Insurance, S.I.
See more jobs at Church Mutual Insurance, S.I.external

Full-time

Posted 12 days ago

Job description

What you'll be doing:
The IT Development Manager is responsible for leading the design, development, support, and continuous improvement of the organization's Policy Administration System (PAS) technology platform. This role provides leadership to a team of software engineers, technical leads, business analysts, and quality assurance professionals responsible for delivering scalable, secure, and high-quality solutions that support policy lifecycle processes including quoting, underwriting, policy issuance, endorsements, renewals, cancellations, and integrations with downstream insurance systems.
The ideal candidate combines strong leadership, software development expertise, and a solid understanding of Property & Casualty insurance operations. Experience with Guidewire PolicyCenter is highly desirable.
PRIMARY JOB RESPONSIBILITIES:
Business Partnership & Technology Governance
  • Establish relationships with Product Owners, Business Unit Leaders.
  • Conduct monthly operational and strategic reviews covering operations, projects, Run/Grow/Transform priorities, and emerging business needs.
  • Ensure alignment between technology investments, delivery execution, and the Business Technology Roadmap agreed upon by IT and Business executives.
  • Lead business intake, demand management, prioritization, capacity planning, and roadmap governance.
  • Communicate progress, risks, dependencies, and outcomes to business and IT leadership.

Leadership & Team Management
  • Lead, coach, develop, and retain a team of application developers, technical leads, and quality assurance professionals.
  • Establish clear goals, performance expectations, and career development plans for team members.
  • Foster a culture of accountability, collaboration, innovation, and continuous improvement.
  • Manage resource planning, workload balancing, staffing, and succession planning activities.
  • Partner with business and IT leaders to align technology investments with organizational objectives.

Application Delivery
  • Oversee the delivery of enhancements, integrations, upgrades, and production support activities related to the Policy Administration System.
  • Ensure development activities follow established SDLC, Agile, DevOps, security, and governance practices.
  • Drive solution design reviews and ensure adherence to architecture standards and best practices.
  • Manage application releases and coordinate deployment activities across environments.
  • Ensure technical solutions meet business requirements, quality expectations, and regulatory requirements.
  • Establish clear ownership and accountability for all Policy Administration applications and integrations, ensuring defined roles, operational responsibilities, documented support processes, and business continuity through cross-training and backup resource planning.
  • Own engineering performance metrics and continuous improvement.
  • Manage Individual budgets, vendor spend, and technology investments and align with IT executive leadership and PMO.
  • Drive AI-assisted development and workflow automation opportunities.
  • Ensure secure-by-design engineering practices.

Insurance Platform Leadership
  • Serve as a technology leader for policy administration capabilities and related ecosystem applications.
  • Collaborate closely with Product Owners, Business Analysts, Underwriting, Operations, and Enterprise Architecture teams.
  • Support modernization initiatives involving policy administration, digital capabilities, workflow automation, and API integration strategies.
  • Identify opportunities to improve application performance, reliability, scalability, and maintainability.

Vendor & Partner Management
  • Manage relationships with software vendors, consulting partners, and system integrators.
  • Participate in contract reviews, project planning, and service management discussions.
  • Ensure vendor deliverables meet quality, schedule, and budget expectations.

Governance & Risk Management
  • Ensure compliance with security, audit, regulatory, and governance requirements.
  • Manage technical debt remediation and application lifecycle planning.
  • Monitor production support metrics, incident trends, and service level performance.
  • Participate in disaster recovery planning and operational readiness activities.

QUALIFICATIONS:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • 7+ years of progressive application development experience.
  • 3+ years of direct people leadership or technical leadership experience managing software development teams.
  • Experience delivering enterprise applications in an Agile environment.
  • Strong understanding of software engineering principles, application architecture, and integration patterns.
  • Experience leading distributed teams and managing multiple priorities simultaneously.
  • Strong communication, stakeholder management, and executive presentation skills.
  • Experience within the Property & Casualty insurance industry preferred.
  • Experience supporting or implementing Policy Administration Systems preferred.
  • Guidewire PolicyCenter implementation, configuration, development, or support experience highly preferred.
  • Experience with Guidewire Cloud Platform and Guidewire Digital products preferred.
  • Knowledge of underwriting, policy issuance, endorsements, renewals, billing, claims, and agency operations preferred.
  • Experience with API development, microservices, event-driven architecture, and cloud technologies preferred.
  • Experience with Azure cloud services and DevOps toolsets preferred.
  • Familiarity with modern software engineering practices including CI/CD, automated testing, and infrastructure as code preferred.

Desired Technologies
  • Guidewire PolicyCenter
  • Guidewire Integration Framework
  • Gosu
  • Java
  • REST APIs
  • Web Services (SOAP/REST)
  • Azure Cloud Services
  • SQL Server
  • Git
  • Azure DevOps
  • CI/CD Pipelines
  • Automated Testing Frameworks

Development Practices
  • Agile and Scrum methodologies
  • Test-driven development
  • Secure coding practices
  • DevOps and release automation
  • Application lifecycle management

Leadership Competencies
  • Strategic Thinking
  • Talent Development
  • Business Partnership
  • Results Orientation
  • Customer Focus
  • Change Leadership
  • Technical Excellence
  • Risk Management
  • Decision Making
  • Continuous Improvement

WORK ENVIRONMENT:
  • Professional office environment. Regularly uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Regularly required to communicate; sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Church Mutual is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Exact compensation will vary based on consideration of a variety of factors including education, skills, experience, and location.
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