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Service Administration Jobs in Virginia (NOW HIRING)

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Service Administration information

What is the difference between Service Administration vs Customer Service Representative?

AspectService AdministrationCustomer Service Representative
Required CredentialsTypically requires administrative or business certifications, sometimes a high school diploma or equivalentUsually requires a high school diploma or equivalent; certifications are less common
Work EnvironmentOffice settings, administrative departments, or service centersCall centers, retail, or customer support environments
Employer & Industry UsageUsed across industries like healthcare, IT, and utilities for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Administration focuses on managing service processes, documentation, and coordination within organizations, often requiring administrative skills. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles support customer satisfaction, Service Administration is more process-oriented, whereas Customer Service Representatives focus on direct communication.

What are examples of service administration?

Service administration involves managing and coordinating service delivery processes, such as scheduling appointments, maintaining client records, processing service requests, and ensuring compliance with service standards. It often requires skills in communication, organization, and familiarity with service management tools or software. These tasks support efficient operation and customer satisfaction in service-oriented environments.

What is a service administration job?

A service administration job involves managing and coordinating service operations within an organization, ensuring customer requests are handled efficiently. It often includes tasks such as scheduling, record-keeping, and communicating with clients or team members, requiring strong organizational and communication skills.

What are the most commonly searched types of Service Administration jobs in Virginia?

The most popular types of Service Administration jobs in Virginia are:

Service Administration jobs near you
Infographic showing various Service Administration job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Client Administration Associate

Williamsburg, VA • On-site

Skillcloud HCM
See more jobs at Skillcloud HCMexternal

$42K - $67K/yr

Full-time

Re-posted 11 days ago

Job description

TCV Trust & Wealth Management / Client Administration Associate
TCV Trust & Wealth Management (TCV), an independent trust company providing asset management, trust administration, and estate services to individuals, families, nonprofits, and corporations is seeking a Client Administration Associate to join their team in Williamsburg, VA.
The Client Administration Associate performs administrative functions related to the ongoing maintenance of trust accounts and provides support/back up to the client account manager.
Benefits of the job:
  • Pay in the range of $42,000 - $67,000, offer commensurate with experience.
  • Majority employee-owned, ESOP eligibility after one year of service.
  • Comprehensive benefit package and competitive salary.
  • Strong company culture that supports community and charitable organizations.

Requirements of the Client Administration Associate:
  • BS degree in business, finance or related field preferred.
  • 2 years of trust administration, paralegal, financial services or accounting experience.
  • Knowledge of basic accounting/tax principals and common asset characteristics.
  • Strong verbal, written, and interpersonal skills.
  • Discretion in handling confidential information and sensitive data.
  • Concern for clients and their needs; ability to create close and supportive relationships.
  • Attention to detail and accuracy while meeting deadlines.
  • Office based, 8:30am-5:00pm.

Responsibilities:
  • Serve as the first point of contact for clients and prospects, answering and directing calls with professionalism and discretion.
  • Analyze wills; trust indentures, agency and custodial agreements, court orders or other legal documents. Uses internal checklist to extract required information and enter it in the trust accounting system.
  • Establish/maintain client account files. Initiate and prepare routine correspondence to customers, co-executors, guardians and others to address inquiries, requests, complaints or other matters related to the customer's account.
  • Determine the various elements comprising an estate's assets and allocate to appropriate categories for filing inventory with the court. Use state-mandated list and other instructions to prepare all documentation for presentation to Commissioner of Accounts.
  • Respond to telephone inquiries from customers. Make sound recommendations to client account manager related to release of information and/or funds.
  • Monitor daily cash balances of income and principal. Ensure the prompt payment of bills, remittances, taxes, etc. Track daily transactions. May execute the disposition of cash at the client account manager's direction. May prepare cash flow analyses. May prepare and implement the annual budget for each account.

TCV is focused exclusively on wealth management and guided solely by our one-on-one client centered approach. We share our experiences and expertise and make available quality solutions to achieve our client's specific needs.
TCV has offices in Richmond, Williamsburg, Roanoke, McLean and Knoxville, TN. We excel at providing the highest level of care for our clients' unique individual needs. Our commitment to providing unparalleled personal service is well-known in our marketplace.
Skillcloud HCM Solutions has been engaged to manage this search. NO PHONE CALLS OR RECRUITERS PLEASE
Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, familial status, age, physical or mental disability, pregnancy, sexual orientation, gender identity, genetic information, veteran status, or any other characteristic protected by law.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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