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Service Administration information

What is the difference between Service Administration vs Customer Service Representative?

AspectService AdministrationCustomer Service Representative
Required CredentialsTypically requires administrative or business certifications, sometimes a high school diploma or equivalentUsually requires a high school diploma or equivalent; certifications are less common
Work EnvironmentOffice settings, administrative departments, or service centersCall centers, retail, or customer support environments
Employer & Industry UsageUsed across industries like healthcare, IT, and utilities for managing service processesCommon in retail, telecom, and hospitality sectors for direct customer interaction

Service Administration focuses on managing service processes, documentation, and coordination within organizations, often requiring administrative skills. Customer Service Representatives primarily handle direct customer interactions, addressing inquiries and resolving issues. While both roles support customer satisfaction, Service Administration is more process-oriented, whereas Customer Service Representatives focus on direct communication.

What are examples of service administration?

Service administration involves managing and coordinating service delivery processes, such as scheduling appointments, maintaining client records, processing service requests, and ensuring compliance with service standards. It often requires skills in communication, organization, and familiarity with service management tools or software. These tasks support efficient operation and customer satisfaction in service-oriented environments.

What is a service administration job?

A service administration job involves managing and coordinating service operations within an organization, ensuring customer requests are handled efficiently. It often includes tasks such as scheduling, record-keeping, and communicating with clients or team members, requiring strong organizational and communication skills.

What are the most commonly searched types of Service Administration jobs in Virginia?

The most popular types of Service Administration jobs in Virginia are:

Service Administration jobs near you
Infographic showing various Service Administration job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Assistant Director for Service Learning

Norfolk, VA • On-site

The Chronicle Of Higher Education, Inc.
Newspaper Publishers • 201 - 500 employees
Learn more about The Chronicle Of Higher Education, Inc.external

Other

Posted 11 days ago

Job description

Job Summary

The Assistant Director for Service Learning is responsible for service-learning and civic engagement opportunities at ODU. This includes collaborating with university faculty and community partners to develop, facilitate, and support service-learning course development and implementation. In addition, the Assistant Director provides direct community service and civic engagement opportunities for students through the coordination of service project days and an Alternative Spring Break program. This individual also supports food insecurity needs of ODU students through oversight of the Monarch Food Pantry and related programming and services. The Assistant Director supervises the Volunteer Programs Specialist, a graduate assistant, and undergraduate student employees, interns, and volunteers and reports directly to the Director of Campus and Community Engagement in the Center for Career & Leadership Development.

Minimum Qualifications
  • Masters in Education, Public Service/Administration, or similar degree or Bachelor’s degree in Education, Public Service/Administration, or similar degree with years of related experience required.
  • Prior working knowledge of the national research pertaining to service learning and civic engagement in higher education.
  • Considerable skill in program development, management, and assessment.
  • Excellent written and oral communication and interpersonal skills.
  • Excellent organizational and time management skills.
  • Collaborate effectively with students, faculty, staff, and external partners to build strong relationships, support shared goals, and advance cross-functional initiatives.
  • Demonstrated cultural competence and professionalism while working effectively with individuals from diverse backgrounds in a dynamic and diverse work environment.
  • Understanding of event planning processes.
  • Demonstrated ability to plan and achieve short- and long-range goals driven by the mission and goals of the department and division.
Preferred Qualifications
  • Considerable experience in service-learning work on a college campus.
  • Some administrative experience in higher education, including administering a budget, planning, and staff supervision.
Equity Statement

It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race (or traits historically associated with race including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), color, religion, sex or gender (including pregnancy, childbirth, or related medical conditions), national origin, gender identity or expression, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Individuals from minoritized communities, women, veterans and individuals with disabilities are encouraged to apply.

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