Service Account Manager Jobs in Alberta (NOW HIRING)

Ideas with Intention

zag (that is right, no capital) is a full-service, marketing and advertising agency that is hell-bent on getting to know brands inside and out. We ensure we capture the perfect blend of creativity, strategy, and management to catapult brands in the right direction with ease. With us, there is always room to grow, and we are currently looking for an Account Manager to do just that.

We come to work every day to solve challenges, and we lean on our teammates to do it. We all have titles, but we are not defined by them. By working together and bending our disciplines, we bring unique perspectives to the table, learn from each other, and stick the landing.

We have six guiding principles that help keep us grounded along the way:

Be Better.

We strive for unicorn-level greatness.

Own It.

We care about what we create.

Think Beyond.

We outsmart challenges with creative and forward thinking.

Get Real.

We dare to show up as ourselves.

Team Up.

We take the carpool lane, working together to achieve the best results.

All In.

We make it count. Every day.

Why zag?

• You'll be empowered to lead relationships, drive results, and shape client strategy
  - not just execute tasks.
• We value ideas, initiative, and people who challenge the norm.
• You'll work in a collaborative environment where account strategy, creative thinking, and digital execution work together to deliver impact.
• You'll be encouraged to lead with curiosity, explore innovation and raise the bar for client service.
• There's room to grow, build strong relationships, and make a lasting impact - with the mentorship and team support to help you get there.
  

Requirements

• 3-5 years of experience in advertising, marketing, or a related client-facing role.
• Understanding of agency services and the ability to speak to branding, digital, and strategy concepts.
• Continually seek new and better ways to do things through technology and innovation, which includes but isn't limited to AI.
• Familiarity with budgeting, project planning, and client communications.
• Strong verbal and written communication skills, with the ability to build trust quickly.
• Ability to collaborate across departments and manage multiple client relationships simultaneously.
• A proactive and detail-oriented mindset - you take initiative and stay organized.
• Passion for client success, business strategy, and continuous improvement.
  

Primary Objective for This Position

The Account Manager serves as the primary liaison between the agency and assigned clients. You'll ensure expectations are clearly defined and consistently exceeded through proactive communication, sound strategy, and effective execution.

You will work closely with the Creative and Technology teams to align client goals with agency capabilities - guiding day-to-day project delivery while identifying opportunities for growth and ongoing collaboration.

Key Responsibilities

The day-to-day will evolve, but core duties include:

• Build and maintain strong, trusted relationships with assigned clients.
• Act as the client's voice within the agency, ensuring their goals and expectations are well understood.
• Collaborate with internal teams to develop creative and strategic solutions that meet or exceed client objectives.
• Manage timelines, budgets, and resources to ensure projects are delivered accurately and on time.
• Facilitate internal kickoffs, status meetings, and post-project reviews.
• Monitor campaign and project performance and provide insights and recommendations.
• Identify new opportunities to add value, upsell services, or strengthen long-term partnerships.
  

You will also:

• Support and mentor Account Coordinators when applicable.
• Prepare and present proposals, status reports, and strategy recaps.
• Provide guidance to clients on industry trends, best practices, and emerging opportunities.
• Work cross-functionally with Creative and Technology teams to ensure cohesive execution.
• Help build a collaborative, solutions-focused culture across departments.
• Take ownership of your client relationships and deliverables from beginning to end.
• Approach every project - big or small - with a calm, positive, solution-oriented mindset.
  

What we offer you:

• Competitive pay
• Comprehensive Dental and Health benefits
• Competitive vacation time, PTO days, and zag days.
  
• Extracurriculars (holiday parties, summer party, Party Planning Committee, etc. - and more!)
  

Applying

Shortlisted applications will receive an email from us requesting a 30-minute screening interview. Following the screening interview, successful applicants will receive a request for a formal interview.

We understand how uncertain the application process can be, so we promise not to leave you hanging. If at any time you are not selected to move forward, you will receive an email from us letting you know.