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Senior Warranty Administrator Jobs (NOW HIRING)

Astec Industries

Director, Warranty

Chattanooga, TN · On-site

... administer, and clearly communicate standard and extended warranty policy. Monitor competitor's offerings and with Senior Leadership Team guidance adjust as required. • Develop and champion ...

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How much do senior warranty administrator jobs pay per hour?

As of May 28, 2026, the average hourly pay for senior warranty administrator in the United States is $58.37, according to ZipRecruiter salary data. Most workers in this role earn between $50.96 and $63.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Senior Warranty Administrator, and why are they important?

To thrive as a Senior Warranty Administrator, you need expertise in warranty claim processing, automotive or equipment knowledge, and typically several years of industry experience. Familiarity with dealership management systems, manufacturer-specific warranty portals, and strong proficiency in Microsoft Office are usually required. Attention to detail, problem-solving ability, and clear communication are standout soft skills for this role. These skills ensure accurate claim submissions, compliance with manufacturer guidelines, and efficient resolution of customer warranty concerns.

How does a Senior Warranty Administrator typically collaborate with service, technical, and sales teams to resolve warranty claims efficiently?

A Senior Warranty Administrator acts as a key liaison between the service department, technical staff, and sales teams to ensure warranty claims are processed accurately and efficiently. They coordinate with service advisors and technicians to gather detailed repair information, verify warranty coverage, and submit thorough documentation to manufacturers. Additionally, they often communicate with sales teams to clarify warranty terms for customers and facilitate smooth claim resolutions. This collaborative approach helps minimize claim rejections, improves turnaround times, and enhances customer satisfaction.

What are Senior Warranty Administrators?

Senior Warranty Administrators are professionals responsible for overseeing and managing warranty claims and processes within an organization, typically in automotive, manufacturing, or appliance industries. They handle the submission, tracking, and resolution of warranty claims with manufacturers or suppliers, ensuring compliance with policies and maximizing reimbursement. Senior Warranty Administrators may also train junior staff, analyze warranty data to identify trends, and work to improve warranty procedures. Their role is crucial for minimizing company losses and maintaining customer satisfaction.

What is the difference between Senior Warranty Administrator vs Warranty Coordinator?

AspectSenior Warranty AdministratorWarranty Coordinator
CredentialsExperience in warranty processing, industry-specific knowledgeSimilar experience, often entry to mid-level
Work EnvironmentTypically in corporate offices, handling complex claimsSupport role, assisting warranty teams in various tasks
Employer & IndustryAutomotive, manufacturing, construction companiesDealerships, service centers, manufacturing firms
Search & ComparisonOften compared for experience level and responsibilitiesCommonly searched as a related role for entry to mid-level positions

The main difference is that the Senior Warranty Administrator handles complex warranty claims and oversees processes, while the Warranty Coordinator supports the warranty team with administrative tasks. Both roles require industry-specific knowledge, but the Senior Warranty Administrator typically has more experience and responsibility.

What cities are hiring for Senior Warranty Administrator jobs? Cities with the most Senior Warranty Administrator job openings:
What are the most commonly searched types of Warranty Administrator jobs? The most popular types of Warranty Administrator jobs are:
What states have the most Senior Warranty Administrator jobs? States with the most job openings for Senior Warranty Administrator jobs include:
Senior Warranty Administrator jobs near you
Warranty Administrator

Warranty Administrator

Butler America

East Syracuse, NY

$17 - $21.50/hr

Other

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Warranty Administrator

Location: East Syracuse, NY

Job ID: #72392

Pay Range: $17-21.50

Position Summary: The Warranty Administrator is a Customer Service technician working under general supervision. In this role, the Administrator responds to customer inquiries related to product registration, warranty claim status, and warranty coverage details. The position is also responsible for maintaining accurate records of customer interactions, including inquiries, complaints, comments, and resolutions. Additionally, the Administrator supports onboarding and training activities and assists in triaging workflow for technical and business support team members.

Key Responsibilities:

  • Resolve inbound calls and cases addressing customer inquiries efficiently while ensuring a positive customer experience.

  • Provide high-quality support to Carrier’s Distributor Network, dealers, and end-users.

  • Document customer interactions in the appropriate systems and maintain accurate, up-to-date records.

  • Follow call flow guidance and established processes while adapting communication to individual customer needs.

  • Supply customers with accurate warranty information.

  • Assist in navigating warranty processes using organizational and product knowledge to provide helpful and accurate guidance.

  • Conduct timely follow-up and processing of warranty cases/claims, ensuring clear communication and adherence to operational standards.

  • Deliver correct and timely information regarding Carrier products, policies, and procedures.

  • Meet individual and team performance goals, including call handling time, quality scores, and customer satisfaction metrics.

  • Escalate advanced or unresolved issues to senior team members or management as needed.

  • Participate in training and development to expand product knowledge and improve service capabilities.

  • Collaborate with peers and cross-functional teams to provide effective solutions to customer challenges.

  • Assist in creating, reviewing, and updating Standard Work Instructions (SWIs) and other operational documentation.

Minimum Qualifications:

  • High school diploma or equivalent required

  • 1 Year relevant work experience

  • Proficiency with systems such as ServiceBench, Salesforce, and SAP.

  • Strong verbal and written communication skills with the ability to interact effectively across departments and customer groups.

  • Demonstrated analytical ability to interpret customer data and identify trends.

  • Skilled in process improvement methodologies (Lean, Six Sigma, Kaizen).

  • Strong ability to collaborate, prioritize, and manage multiple tasks in a fast paced environment.

HS Diploma/GED

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and “Know Your Rights” Poster is available here: Applicant and Employee Notices (https://butler.com/wp-content/uploads/2024/03/BAA-Website.HR-Documents.2024.03142024-new.pdf) .

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com. #ZR

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