ZipRecruiter

Log In

1

Senior Voip Engineer Jobs in Rochester, NY (NOW HIRING)

All JobsVoip Engineer JobsSenior Voip Engineer JobsSenior Voip Engineer Jobs in Rochester, NY

Senior Voip Engineer information

See Rochester, NY salary details

$58.7K

$124.9K

$181.1K

How much do senior voip engineer jobs pay per year?

As of Jul 29, 2026, the average yearly pay for senior voip engineer in Rochester, NY is $124,870.00, according to ZipRecruiter salary data. Most workers in this role earn between $103,100.00 and $141,600.00 per year, depending on experience, location, and employer.

What is the difference between Senior Voip Engineer vs Voip Engineer?

AspectSenior Voip EngineerVoip Engineer
CertificationsCCNP, CCIE, Cisco Voice certificationsEntry-level certifications or none required
Experience5+ years in VoIP systems, troubleshooting, and network design1-3 years, focus on basic VoIP setup and maintenance
Work EnvironmentDesign, implement, and troubleshoot complex VoIP solutions in enterprise settingsAssist in VoIP deployment and support in smaller or less complex environments

The main difference between a Senior Voip Engineer and a Voip Engineer lies in experience, certifications, and scope of responsibilities. Senior Voip Engineers handle complex systems, design solutions, and lead projects, while Voip Engineers focus on basic deployment and support tasks. Both roles are essential in telecommunications and IT industries, but the senior position requires more advanced skills and experience.

What are the key skills and qualifications needed to thrive as a Senior VoIP Engineer, and why are they important?

To thrive as a Senior VoIP Engineer, you need deep expertise in IP networking, VoIP protocols (such as SIP, RTP, and H.323), and experience with telephony infrastructure, often supported by a degree in computer science or related field. Familiarity with industry tools like Cisco Unified Communications Manager, Asterisk, Wireshark, and relevant certifications (e.g., CCNP Collaboration, CCIE Voice) is typically required. Strong problem-solving skills, effective communication, and the ability to lead projects make someone stand out in this position. These skills ensure high-quality, reliable voice communications and efficient resolution of complex technical issues within enterprise environments.

What are Senior VoIP Engineers?

Senior VoIP Engineers are experienced professionals who design, implement, and maintain Voice over Internet Protocol (VoIP) systems for organizations. They are responsible for ensuring reliable and secure voice communications over data networks, often handling complex infrastructure, troubleshooting, and integrations with other communication services. Their role typically includes overseeing network optimization, supporting end users, and staying updated with the latest VoIP technologies and protocols. Senior VoIP Engineers also mentor junior staff and may participate in strategic planning for enterprise communication solutions.

How does a Senior VoIP Engineer typically collaborate with cross-functional teams to ensure reliable communication systems?

Senior VoIP Engineers frequently work with network engineers, IT support, and security teams to design, deploy, and maintain robust VoIP solutions. They are responsible for translating business communication needs into technical requirements, troubleshooting complex issues, and ensuring seamless integration with existing infrastructure. Regular collaboration involves participating in project meetings, providing technical guidance, and coordinating upgrades or maintenance activities to minimize disruption. This cross-functional teamwork is essential for delivering reliable and secure communication services across the organization.
What are popular job titles related to Senior Voip Engineer jobs in Rochester, NY? For Senior Voip Engineer jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Senior Voip Engineer jobs in Rochester, NY look for? The top searched job categories for Senior Voip Engineer jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Senior Voip Engineer jobs? Cities near Rochester, NY with the most Senior Voip Engineer job openings:
Senior Voip Engineer jobs near you
Infographic showing various Senior Voip Engineer job openings in Rochester, NY as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 86% Physical, 5% Hybrid, and 9% Remote job distribution, with an average salary of $124,926 per year, or $60.1 per hour.

Genesys Senior Implementation Engineer (eServices)

Sutherland

Pittsford, NY

$103K - $140K/yr

Full-time

Re-posted 14 days ago

Job description

Company Description

Managed services company providing an array of technology assets to the world's largest organizations, resulting in productivity increases, cost savings, and deep insights.

Job Description

The primary purpose of this position is to design, implement and support Sutherland Genesys platform.  Platform currently includes, includes Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys Outbound, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Notification, CallBack, etc.  The candidate will be required to be "on call" after hours to support the operations team in the event of platform outages.   

KEY RESPONSIBILITIES:

Qualified individuals must have the ability to perform the following duties: 

  1. Responsible for the implementation and support of Sutherland Genesys platforms.  Current platforms include Genesys Omni-Channel solutions such as SIP Server, Genesys Routing, Inbound Voice, Genesys OBS, Genesys Email, Genesys Chat, Genesys Social Media, Genesys Infomart, GVP, Genesys SMS, Speech Analytics, Proactive Contact, CallBack, etc.
  2. Some knowledge of SIP from the carrier level.  Some knowledge of Oracle (Acme Packet) and Avaya SBCs and TDM Gateways such as AudioCodes M3Ks and G450s is a plus.
  3. Partners with the Business and Service Delivery team to assist with implementation of new Program solutions. 
  4. Responsible for documentation along with Runbooks for Operations.
  5. Partners with development/integrations team for platform support when needed.
  6. Monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team and utilize these metrics to continue the evolution of the infrastructure.
  7. Conduct testing to detect faults, minimize malfunctions, and backup systems.
  8. Provide technical consultancy to ensure problem resolution is achieved in the shortest possible time frame
  9. Manages vendors on escalated issues and projects specific to your area of influence.
  10. Willingness and ability to learn complex new systems in varying technologies related to area of influence.
  11. Follow the lead of the senior implementation engineer, based on enterprise business requirements and IT Strategies.
    Qualifications

    Key Requirement: Experience in writing multimedia (eservices) routing strategies in Composer (at least on the first two):

    1.       Email*
    2.       Chat*
    3.       SMS
    4.       Social Media
    5.       Finding the unicorn Chatbot

    MINIMUM REQUIRED QUALIFICATIONS:

    10 years progressive relevant experience required.

    • Some knowledge of Genesys Platform
    • Ability to multitask and demonstrate willingness to deliver on multiple, simultaneous projects.
    • Willingness to manage vendors for performance to ensure compliance with commitments and budget.
    • Experience with enterprise voice network infrastructures (SBCs & Gateways, SIP, circuit switching, VoIP architecture) is a plus.

     PREFERRED QUALIFICATIONS:

    • Demonstrated experience in vendor management
    • Knowledge of Avaya and Cisco CUCM is a plus
    Additional Information

    All your information will be kept confidential according to EEO guidelines.
    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
     

    Apply