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Senior Ticket Operations Jobs in Clover, SC (NOW HIRING)

Xylem

Senior Software Developer

Charlotte, NC · On-site

$53.25 - $70.25/hr

Platform Operations Console Help drive an internal operations and governance UI from its current ... The goal is reducing manual, ticket-based admin work. Security, Compliance and Risk Contribute to ...

WMH

Senior Field Service Technician/Mechanic

Charlotte, NC · On-site

$24.50 - $33.25/hr

  • Medical

  • Retirement

  • PTO

WMH (Wheeler Material Handling) (‪ www.wmhsolutions.com) is your ticket to success in the ... their operations running smoothly. Key Responsibilities Your Impact: * Master of Machinery ...

Petfolk

IT Specialist

Charlotte, NC · On-site +1

$60K/yr

Ticket Resolution: Efficiently handle and resolve IT support tickets, prioritizing according to ... to senior staff. * System Maintenance and Monitoring: Conduct routine checks on computer systems ...

Openwork

Technology Partner

Charlotte, NC · Remote

... issue tracking for operational technology systems including open ticket status and renewal ... of appropriate senior resource. * Contribute to business analysis efforts -- gather user ...

US Bank

End Point Systems Engineer

Charlotte, NC · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides senior technical leadership representing various hardware platforms and software ... Platform Engineering & Operations * Engineer, operate, and continuously enhance the Systems ...

US Bank

End Point Systems Engineer

Charlotte, NC · Remote

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provides senior technical leadership representing various hardware platforms and software ... Platform Engineering & Operations * Engineer, operate, and continuously enhance the Systems ...

Sweatpals

Product Manager Internship

Rock Hill, SC · On-site

You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ... Dig into high-impact areas including experience/appointment creation, ticket transfers, co-hosting ...

Sweatpals

Product Manager Internship

Charlotte, NC · On-site

You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ... Dig into high-impact areas including experience/appointment creation, ticket transfers, co-hosting ...

Capgemini

Network Security Engineer

Fort Mill, SC · On-site

$70.51 - $160.38/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Drive adherence to SLA, ticket lifecycle quality, and change management governance.* Ensure ... Ensure adequate senior coverage for critical operations.**E. Change & Release Leadership*

Velocitor Solutions

Support Specialist

Charlotte, NC · On-site

$18 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Create new or update existing tickets and ensure each ticket contains detailed documentation which ... Escalate more complex issues to senior staff and work with them on projects and troubleshooting ...

All JobsTicket Operations JobsSenior Ticket Operations JobsSenior Ticket Operations Jobs in Clover, SC

Senior Ticket Operations information

See Clover, SC salary details

$33.5K

$84.7K

$136.8K

How much do senior ticket operations jobs pay per year?

As of Aug 15, 2026, the average yearly pay for senior ticket operations in Clover, SC is $84,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,600.00 and $104,200.00 per year, depending on experience, location, and employer.

What do senior ticket operations do?

Senior ticket operations professionals manage the processing, distribution, and tracking of tickets for events, transportation, or customer service. They oversee ticketing systems, ensure accuracy, and coordinate with teams to optimize ticket sales and customer experience, often using specialized software and data analysis skills.

What is the difference between Senior Ticket Operations vs Ticketing Coordinator?

AspectSenior Ticket OperationsTicketing Coordinator
CredentialsExperience in ticketing systems, industry certifications often preferredSimilar experience, often entry to mid-level certifications
Work EnvironmentOversees ticketing processes, manages teams, strategic planningHandles ticket sales, customer service, and event setup
Industry UsageUsed in large venues, sports teams, and event organizationsCommon in event venues, theaters, and sports arenas

Senior Ticket Operations roles focus on managing ticketing strategies, overseeing teams, and ensuring smooth operations at a higher level. Ticketing Coordinators handle day-to-day ticket sales, customer interactions, and event setup. While both roles require ticketing system knowledge, Senior Ticket Operations positions involve more leadership and strategic planning, whereas Ticketing Coordinators focus on operational execution.

Senior Ticket Operations jobs near you

Senior Director, Servicing Operations

Mission Lane

Charlotte, NC

$184K - $216K/yr

Full-time

Re-posted 8 days ago

Job description

Mission Lane is combining the power of data, technology, and exceptional service to pave a clear way forward for millions of people on the path to financial success. By attracting top talent and leveraging cutting-edge technology, we're enabling people to unlock real financial progress. Sound like a mission you can get behind?

We're looking for a Senior Director of Servicing Operations to own the strategy and execution of customer servicing and back office fulfillment, reporting to the SVP of Operations.

The impact you'll make:

A Mission Lane customer is on the phone or in the app right now, working through a question about their account. They're not just a ticket to close. They're a person with a goal, and how this moment goes is how they know Mission Lane is on their side.

The Senior Director of Servicing Operations makes sure these moments land right; building the strategy, teams, and standards that turn everyday service into real progress for the people we serve.

As Senior Director, Servicing Operations, you will:

  • Set the 3 year strategy and vision for both customer-facing servicing and back office fulfillment, and build the roadmap yourself.
  • Own the day-to-day: keeping resolution speed, quality scores, cost and efficiency, and associate engagement on target, and stepping in with a remediation plan the moment any of them slip.
  • Build a team, in-house and through our contact center partners, that people want to stay and grow in.
  • Become the person the SVP and other senior leaders call when they need a read on where servicing should go next.

You'll thrive in this role if:

  • You've built a strategy without a template to follow.
  • You've led work that reached beyond your own team to move something company-wide.
  • You build real trust with the people on your team, whether they're on your in-house remote team or work for an outsourcing partner.

Minimum Qualifications:

  • 10+ years leading contact center servicing operations, including managing in-house teams and holding third-party or outsourced sites accountable to service levels
  • 10+ years of people management experience, including managing other managers and developing them to grow their own teams
  • Experience in a regulated financial services or fintech environment, where you understand how compliance and complaint-handling requirements shape service operations
  • A track record of building strategy for a service or operations function
  • A track record of hitting operational targets and fixing problems fast when something slips
  • Strong influence and communication skills, built from getting buy-in with frontline agents to executives and everyone in between
  • Ability to travel for in-person team collaboration (~4-6 times per year) and to visit contact center sites as needed

Compensation:

Annual full-time starting base salary range: $184,000 - $216,000

This role is eligible for additional compensation in the forms of participation in our annual incentive and equity programs.

Pay is based on factors such as work experience, education, certification(s), training, skills, and competencies related to the role. Mission Lane also offers a comprehensive benefits plan, which includes paid time off, 401(k) match, a monthly wellness stipend, health/dental/vision insurance options, disability coverage, paid parental leave, flexible spending account (for childcare and healthcare), life insurance, and a remote-first work environment.

About Mission Lane:

Founded in December 2018, Mission Lane is a purpose-driven fintech company based in the U.S., with headquarters in Richmond, Virginia.

It all started with a realization: nearly fifty percent of the adult population in the U.S. doesn't have access to a clear line of credit. Most traditional credit card companies either overlook or overcharge this group because they have less-than-perfect credit scores or no scores at all. We decided this just wouldn't do.

In partnership with our sponsor banks, we offer credit cards under the Mission Lane brand name, with better, clearer terms, and a more refined customer experience than the alternatives available to people working hard to improve their credit. To date, over four million consumers have chosen Mission Lane, earning high customer ratings on Credit Karma for its market segment and industry leading Net Promoter scores.

Mission Lane has cumulatively raised over $600 million of equity from leading investors, including Invus Opportunities, QED Investors, LL Funds, funds affiliated with Oaktree Capital Management, and other leading investors.

Our commitment to a workplace built on respect and dignity is guided by our core value of Unity. We believe that everyone plays a vital role in our shared purpose, and we actively cultivate an environment where all individuals have the opportunity to do their best work. By fostering a culture of empathy and collaboration, we create a strong sense of belonging and support for every team member.

Mission Lane is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or any other protected status.

Mission Lane provides reasonable accommodations to applicants who need them for medical or religious reasons, as required by law. Applicants can initiate an accommodation request by contacting peopleexperience@missionlane.com.

Mission Lane is not sponsoring new applicant employment authorization and please, no third-party recruiters.

Application Integrity:

Our cardholders trust us with their financial well-being, and this trust starts with the integrity of the people on our team. We're looking for team members who share our dedication to transparency and truth. Please verify that the information in your application is accurate and complete.

Providing any information to Mission Lane that is not completely truthful at any point during the application or hiring process may result in removal from the hiring process, disqualification from future opportunities, withdrawal of an offer or other sanctions for candidates and, in addition for employees, disciplinary action, up to and including termination of employment.