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Senior Technical Support Jobs in Lancaster, SC (NOW HIRING)

LPL Financial

Analyst,. Tech Support Rep.

Fort Mill, SC · On-site

$27.14 - $45.21/hr

Escalate complex or unresolved issues to appropriate senior technical staff or other IT teams. * Document all support interactions, including problem descriptions, troubleshooting steps, and ...

Hearst

Senior Mac Systems Engineer

Charlotte, NC · On-site

$97K - $133K/yr

The Senior macOS Systems Engineer is responsible for engineering, maintaining, automating, and ... Provide Tier 3 escalation support for Service Desk and technical support teams. * Collaborate with ...

1 point system

Sr Python Developer

Fort Mill, SC · Remote

$124K - $167K/yr

The successful candidate will act as a technical leader, mentoring other engineers and raising the ... Provide production support, including participating in an on-call rotation and troubleshooting bugs.

Hearst

Senior Mac Systems Engineer

Charlotte, NC

$102K - $139K/yr

The Senior macOS Systems Engineer is responsible for engineering, maintaining, automating, and ... Experience supporting modern endpoint management and cloud identity platforms. Technical Expertise

Hearst

Senior Mac Systems Engineer

Charlotte, NC

$102K - $139K/yr

The Senior macOS Systems Engineer is responsible for engineering, maintaining, automating, and ... Experience supporting modern endpoint management and cloud identity platforms. Technical Expertise

Silfab Solar

Sr. Product Engineer

Fort Mill, SC

The Sr. Product Engineer is responsible for leading and executing projects aimed at developing ... Provide technical support to the Sales and Marketing team to develop and maintain customer ...

Hearst Corporate

Senior Mac Systems Engineer

Charlotte, NC

$102K - $139K/yr

The Senior macOS Systems Engineer is responsible for engineering, maintaining, automating, and ... Experience supporting modern endpoint management and cloud identity platforms. Technical Expertise

Silfab Solar

Sr. Product Engineer

Fort Mill, SC

The Sr. Product Engineer is responsible for leading and executing projects aimed at developing ... Provide technical support to the Sales and Marketing team to develop and maintain customer ...

Silfab Solar

Sr. Product Engineer

Fort Mill, SC · On-site

The Sr. Product Engineer is responsible for leading and executing projects aimed at developing ... Provide technical support to the Sales and Marketing team to develop and maintain customer ...

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All JobsTechnical Support JobsSenior Technical Support JobsSenior Technical Support Jobs in Lancaster, SC

Senior Technical Support information

See Lancaster, SC salary details

$28.6K

$94.4K

$194.9K

How much do senior technical support jobs pay per year?

As of Aug 31, 2026, the average yearly pay for senior technical support in Lancaster, SC is $94,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,100.00 and $103,600.00 per year, depending on experience, location, and employer.

What is a senior technical support?

Senior Technical Support specialists are experienced professionals who provide advanced assistance and troubleshooting for technical issues related to products, services, or systems. They handle complex problems that frontline support staff cannot resolve and often serve as a bridge between customers and engineering teams. Their responsibilities may include mentoring junior staff, creating documentation, and ensuring customer satisfaction through effective problem resolution.

How does a senior technical support professional typically interact with other departments to resolve complex customer issues?

Senior Technical Support professionals often collaborate closely with engineering, product management, and quality assurance teams to address complex technical challenges. When an issue exceeds frontline troubleshooting, they escalate cases, provide detailed diagnostics, and may participate in cross-functional meetings to ensure timely resolution. This collaboration not only facilitates faster solutions for customers but also helps identify recurring problems and drive product improvements. Effective communication and teamwork are essential skills in this role, as it often acts as a bridge between the customer and internal technical teams.

What are the key skills and qualifications needed to thrive as a senior technical support specialist, and why are they important?

To excel as a Senior Technical Support specialist, you need advanced troubleshooting skills, in-depth knowledge of operating systems and networks, and typically several years of experience in IT support roles. Familiarity with ticketing systems like Zendesk or ServiceNow, remote diagnostic tools, and relevant certifications such as CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are highly valuable. Strong communication, patience, and problem-solving abilities enable you to resolve complex issues and guide both users and junior staff. These skills are crucial for minimizing downtime, ensuring customer satisfaction, and maintaining efficient IT operations.

What is the difference between Senior Technical Support vs Technical Support?

AspectSenior Technical SupportTechnical Support
Required CredentialsTypically requires 3+ years experience, certifications like CompTIA A+ or Network+, and advanced troubleshooting skillsEntry to mid-level certifications, such as CompTIA A+; less experience needed
Work EnvironmentSupports complex technical issues, often in enterprise or corporate settingsHandles basic to moderate customer issues, often in call centers or help desks
Employer & Industry UsageUsed across IT, telecommunications, and technology companies for experienced support rolesCommon in retail, small business, and entry-level IT support roles

Senior Technical Support professionals handle more complex issues, require more experience and certifications, and often work in larger organizations. Technical Support roles are more entry-level, focusing on basic troubleshooting and customer assistance. The main difference lies in experience, complexity of issues handled, and scope of responsibilities.

What are the most commonly searched types of Technical Support jobs in Lancaster, SC?

The most popular types of Technical Support jobs in Lancaster, SC are:

What cities near Lancaster, SC are hiring for Senior Technical Support jobs?

Cities near Lancaster, SC with the most Senior Technical Support job openings:

Senior Technical Support jobs near you
Infographic showing various Senior Technical Support job openings in Lancaster, SC as of August 2026, with employment types broken down into 6% Internship, 82% Full Time, 6% Part Time, and 6% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $94,373 per year, or $45.4 per hour.

Analyst,. Tech Support Rep.

LPL Financial

Fort Mill, SC • On-site

$27.14 - $45.21/hr

Full-time

Medical, Retirement, PTO

Posted 5 days ago

LPL Financial rating

7.2

Company rating: 7.2 out of 10

Based on 74 frontline employees who took The Breakroom Quiz

128th of 152 rated financial services

Job description

Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you'll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview:
The Analyst, Tech Support provides advanced technical support to LPL Financial Advisors and their clients on complex situations that have been escalated from the Frontline team. To assist with "Next-Level" troubleshooting of our proprietary financial technology software, as well as a multitude of other financial applications and platforms, including internet browsers, mobile applications, email, and affiliate technology.
Responsibilities:
  • Provide first and second-level technical support for all LPL Financial applications, hardware, and network infrastructure via phone, email, and chat.
  • Diagnose, troubleshoot, and resolve technical issues related to desktops, laptops, mobile devices, printers, and other peripherals.
  • Escalate complex or unresolved issues to appropriate senior technical staff or other IT teams.
  • Document all support interactions, including problem descriptions, troubleshooting steps, and resolutions, in the ticketing system.
  • Create and update knowledge base articles to improve self-service options and streamline support processes.
  • Participate in testing and deployment of new software and hardware solutions.
  • Adhere to IT security policies and procedures, ensuring data confidentiality and integrity.
  • Collaborate with other IT teams to identify and implement solutions for recurring technical problems.
  • Provide clear and concise communication to users regarding issue status and resolution.

What are we looking for?
We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements:
  • 2+ years of experience in a technical support role, preferably in a financial services environment.

Core Competencies
  • Subject Matter Expert level of experience with supported products and services offered
  • Familiarity with remote support tools and technologies.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Customer service-oriented mindset with a commitment to providing high-quality support.

Preferences:
  • Knowledge and experience with LPL supported products (Clientworks, Account View, etc.)
  • Strong knowledge of Windows operating systems (Windows 11).
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel [pivot tables], Teams, PowerPoint).
  • Experience with ticketing systems (e.g., Dynamics, ServiceNow, Jira).
  • Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
  • CompTIA A+ or other relevant IT certifications are a plus.

Pay Range:
$27.14-$45.21/hour
Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26

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