ZipRecruiter

Log In

1

Senior Technical Support Engineer Jobs in Maine (NOW HIRING)

eNett

Senior Technical Program Manager

Portland, ME · On-site

... engineering leadership. On an ongoing basis, plan, support and execute against a roadmap of ... with senior stakeholders. Technical Skills: * Deep understanding of the software development ...

WEX

Senior Technical Program Manager

Portland, ME

... engineering leadership. On an ongoing basis, plan, support and execute against a roadmap of ... with senior stakeholders. Technical Skills: * Deep understanding of the software development ...

Arkatechture

Technical Lead, Data Analytics

Portland, ME · On-site +1

$100K - $140K/yr

Serve as the senior technical resource for our Business Intelligence and Data Analytics Support ... Collaborate across Engineering, Customer Success, and Product teams to deliver scalable customer ...

Sun Life Financial

Senior Operational Engineer

Portland, ME · Remote

$106K - $146K/yr

Sun Life is seeking a highly skilled Senior Operational Engineer to join the Contact Centre ... technical audiences. * Experience designing, implementing, or supporting AI-enabled solutions ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsSenior Technical Support Engineer JobsSenior Technical Support Engineer Jobs in Maine

Senior Technical Support Engineer information

See Maine salary details

$32.4K

$107.1K

$221.2K

How much do senior technical support engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for senior technical support engineer in Maine is $107,135.00, according to ZipRecruiter salary data. Most workers in this role earn between $85,200.00 and $117,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What is the role of a senior technical support engineer?

A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to hardware, software, or network systems. They often mentor junior staff, document solutions, and use tools like ticketing systems and remote support software to resolve problems efficiently.

What are the most commonly searched types of Technical Support Engineer jobs in Maine?

The most popular types of Technical Support Engineer jobs in Maine are:

What cities in Maine are hiring for Senior Technical Support Engineer jobs?

Cities in Maine with the most Senior Technical Support Engineer job openings:

Senior Technical Support Specialist

S. J. Rollins Technologies

Bangor, ME • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 2 days ago

Job description

Key Results Area #1: Successfully Resolve Customer’s Technical Support Issues and assist Customer Teams with PMM’s and Projects.

  1. Provide fast response times for customers

  2. Build positive relationships with customers

  3. Design, estimate, quote, and implement solutions to solve customers’ problems

  4. Interact with the accounting department to describe value for the work performed

  5. Ensure customer data and networks are maintained with industry best practices

Key Results Area #2: Being a Valuable Team Member

  1. Provide a good example of S. J. Rollins culture and values

  2. Be on time for work and scheduled meetings

  3. Participate in regular team and company meetings

  4. Take responsibility for personal and career development

  5. Take responsibility for the training and education of less experienced team members

Entry Knowledge

  • Meet or exceed responsibilities and expectations of Technical Support Specialist

 

Skill Level

  • A fully trained and experienced Senior Technical Support Specialist will have basic technical knowledge of SJR “full stack” products and services as well as be able to solve issues related to:

    • Printer configurations; Email/Outlook user configurations; QuickBooks multi-user troubleshooting; Active Directory and Group Policy; Intune, Troubleshooting of Wi-Fi, switch, and firewalls; Desktop & laptop troubleshooting, hardware, and software.

Responsibilities (What You Do)

  • Complete all customer appointments and service tickets/tasks assigned

  • Serve as PMM Lead for Customers

  • Function as a Technical Lead for selected small customers

  • Solve at least 90% of assigned help desk tickets independently, with minimal assistance from System Administrators

  • Perform PMMs (Preventative Monthly Maintenance) for designated customers

  • Assist team members on projects as assigned

  • Communicate problems and solutions clearly to clients and Account Managers

  • Estimate and quote basic sales for non-hosted inventory products

  • Accept assignment of emergency phone as required

  • Identify and relay potential business opportunities from client communications to Account Managers

Expectations (How You Do It)

  • Adhere to policies and procedures as outlined in the Employee Handbook

  • Demonstrate reliability and punctuality

  • Meet or exceed the billable hours per day expectations established at each performance review

  • Exhibit a positive attitude and willingness to learn

  • Display critical thinking, independence, and sound judgment in problem solving

  • Minimize client call-backs through thorough and effective service

  • Proactively manage time and workload, taking initiative to self-assign tasks from the ticket queue

  • Communicate pertinent information clearly and promptly with team members, Technical Leads, and Account Managers

Benefits:

-Health Care

-Dental

-Vision

-Life Insurance

-Profit Sharing

-Retirement Plan