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Senior Technical Support Engineer Jobs in Farmington, ME

ABB

Senior Technical Business Developer - Grid Automation

ME · Remote

$106K - $139K/yr

You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us ... We are seeking a dynamic and technically proficient Senior Technical Business Developer to lead the ...

Sappi

Microsoft Infrastructure Engineer

Skowhegan, ME · On-site

$105K - $139K/yr

ON-SITE Position Provides senior technical engineering, administration and operational support for Sappi's Microsoft infrastructure across the North American business, within a shared global ...

Huhtamaki

Sr. Project Engineer EI&C

Waterville, ME · On-site

$98K - $128K/yr

This role will support Waterville's operations in a variety of technical assignments to create ... Strong PLC Programming background. Preferred * BSEE or BSEET degree. * Bachelor's degree in ...

Huhtamäki

Sr. Project Engineer EI&C

Waterville, ME · On-site

$98K - $128K/yr

This role will support Waterville's operations in a variety of technical assignments to create ... Strong PLC Programming background. Preferred * BSEE or BSEET degree. * Bachelor's degree in ...

Augusta National

Technical Product Manager

Augusta, ME · Hybrid

$165K - $191K/yr

Reporting to the Senior Director of Software Engineering and Data Analytics, the Technical Product ... Facilitate planning and delivery processes that support a hybrid development environment, balancing ...

ND Paper

Senior Environmental Engineer

Rumford, ME · On-site

Senior Environmental Engineer About Us ND Paper is a leading manufacturer of high-quality pulp ... Provide technical guidance and support to operations on environmental engineering matters and best ...

Sappi

Microsoft Infrastructure Engineer

Skowhegan, ME · On-site

$110 - $150/hr

ON-SITE Position Provides senior technical engineering, administration and operational support for Sappi's Microsoft infrastructure across the North American business, within a shared global ...

New

SNC-Lavalin

Senior Engineer - Protection & Control

Augusta, ME · On-site

$103K - $142K/yr

... Technical Manager and requires working independently on fast paced technically complex design projects. Senior P&C Engineers are responsible for supporting or leading substation engineering project ...

SNC-Lavalin

Senior Civil/ Structural Engineer

Augusta, ME · On-site +1

$110K - $150K/yr

Supporting or leading substation engineering project teams, with the development of in-ground and ... for Senior positions. Minimum of five (5) years of professional experience focused on the ...

vTech Solution

Desktop support Technician

Augusta, ME · On-site

$20 - $25.50/hr

Desktop support Technician Location: Augusta, ME Duration: 6 Months Work Mode: Hybrid The ... with Technical Architecture Specialist, Functional Architects, Programmers and vendors to ...

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All JobsTechnical Support Engineer JobsSenior Technical Support Engineer JobsSenior Technical Support Engineer Jobs in Farmington, ME

Senior Technical Support Engineer information

See Farmington, ME salary details

$34.6K

$114.4K

$236.2K

How much do senior technical support engineer jobs pay per year?

As of Aug 30, 2026, the average yearly pay for senior technical support engineer in Farmington, ME is $114,378.00, according to ZipRecruiter salary data. Most workers in this role earn between $91,000.00 and $125,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What is the role of a senior technical support engineer?

A senior technical support engineer provides advanced technical assistance to customers or internal teams, troubleshooting complex issues related to hardware, software, or network systems. They often mentor junior staff, document solutions, and use tools like ticketing systems and remote support software to resolve problems efficiently.

What cities near Farmington, ME are hiring for Senior Technical Support Engineer jobs?

Cities near Farmington, ME with the most Senior Technical Support Engineer job openings:

Senior Technical Project Manager

Iberdrola

Augusta, ME

$116K - $145K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 15 days ago

Job description

Job Description

Position Information:

Location: Augusta, ME

Salary: $116,600 - $145,800

Schedule: On Site - Office

Job Summary

The Senior Technical Project Manager works within the Projects and Processes Control Center organization, which is responsible for executing critical Operational Technology (OT) systems and infrastructure projects (e.g., near real-time operating control systems, next-generation AMI, data center construction and relocations, substation automation, line sensors) to help enable grid modernization across Avangrid. This position is responsible for managing these complex projects, and requires close collaboration with peers across Connecticut, Maine, and New York and other groups, particularly Electric and Gas Operations, IT, and Operational Smart Grids (e.g., Control Systems & Automation, Smart Metering, Infrastructure & Compliance, and Telecommunications).

Key Responsibilities

  • Leads the execution of complex projects end-to-end from development through deployment and close-out including transition to operations
  • Responsible for leading cross-functional teams on the development of project scope, technical requirements, various plans (e.g., project, testing, training, transition, resource), and project close-out documentation including lessons learned
  • Responsible for measuring and tracking project plans' progression, risks, and milestones
  • Responsible for project financials, including developing budgets, managing budget variances, forecasting budgets, and developing benefit-cost analyses
  • Evaluates and adheres to regulatory and compliance reporting requirements
  • Manages vendor engagements and contract negotiations
  • Makes recommendations to business areas then implements solutions to promote efficiencies and innovation

Education & Experience

  • Bachelor's Degree with a minimum of 10 years of relevant work experience preferred
  • Control Systems experience preferred
  • Experience leading technical cross-functional teams required
  • Experience navigating procurement processes, including the development of RFPs and contract requirements, required
  • Experience with budgeting, forecasting, invoicing, and payment and accrual processes required
  • Experience working in IT / OT (e.g., telecommunications, network or systems engineering, applications support) project management and/or operations, required
  • Demonstrated track record of driving decision-making, learning new technologies and systems, and building cross-functional relationships with key stakeholders required
  • Experience using project management software (e.g., Microsoft Project, Primavera, Smartsheet) required
  • Proficiency in Microsoft Office and SAP required
  • Experience working in electric and/or gas utilities strongly preferred
  • Experience with Change Management and Project Management Body of Knowledge (PMBOK) standards and processes preferred
  • Related certifications (e.g., PMP, Lean Six Sigma) preferred

What We Offer:

  • Competitive benefits and growth opportunities
  • Generous performancebased bonuses
  • 12% 401(k) match
  • Comprehensive health, dental, and vision insurance
  • Tuition reimbursement
  • Professional development and clear careeradvancement pathways

For more information, please visit: Benefits - Avangrid

#LI-Onsite; #LI-CH1

Company:

CENTRAL MAINE POWER CO

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.

Job Posting End Date:

September-26-2026

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