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Senior Technical Support Engineer Jobs in Delaware

Senior Traffic Engineer

Milford, DE ยท On-site

$100K - $138K/yr

GPI is seeking a Senior Traffic Engineer to grow and lead our traffic engineering discipline in the ... Support junior staff through technical guidance and mentoring * Assist with construction ...

Sr Engineer

Wilmington, DE ยท On-site

$101K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Primary Purpose PRIMARY PURPOSE OF POSITION The Senior Engineer provides technical leadership in ... Employee Assistance Program and resources for mental and emotional support * Wellbeing programs ...

Sr Engineer

Wilmington, DE ยท On-site

$101K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

PRIMARY PURPOSE OF POSITION The Senior Engineer provides technical leadership in the planning ... Employee Assistance Program and resources for mental and emotional support * Wellbeing programs ...

Sr Engineer

Wilmington, DE ยท On-site

$101K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

PRIMARY PURPOSE OF POSITION The Senior Engineer provides technical leadership in the planning ... Employee Assistance Program and resources for mental and emotional support * Wellbeing programs ...

Coastal Engineer

Wilmington, DE ยท Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Prepare engineering designs, calculations, and technical reports in support of civil works projects. * Support permitting and regulatory coordination with local, state, and federal agencies.

Senior Traffic Engineer

Milford, DE ยท On-site

$100K - $138K/yr

Description GPI is seeking a Senior Traffic Engineer to grow and lead our traffic engineering ... Support junior staff through technical guidance and mentoring * Assist with construction ...

DevOps Engineer, Application Support

New Castle, DE ยท On-site

$76K - $106K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical application support to business users by diagnosing issues, delivering short-term resolutions, and driving long-term fixes in collaboration with engineering and vendor partners.

Senior Traffic Engineer

Dover, DE ยท On-site

$104K - $143K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Develop project budgets, prepare technical proposals and overall management of projects * Review ... Develop support information and applicable deliverables Position Requirements: * BS from ABET ...

Senior Traffic Engineer

Dover, DE ยท On-site

$90 - $120/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Develop project budgets, prepare technical proposals and overall management of projects * Review ... Develop support information and applicable deliverables Position Requirements: * BS from ABET ...

Showing results 41-60

Senior Technical Support Engineer information

See Delaware salary details

$33.5K

$110.8K

$228.7K

How much do senior technical support engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior technical support engineer in Delaware is $110,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,100.00 and $121,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is a senior technical support engineer?

A senior technical support engineer is a professional responsible for diagnosing and resolving complex technical issues for customers or internal teams. They often have advanced knowledge of products, systems, or software, and may mentor junior staff while using tools like ticketing systems and remote support software. This role typically requires several years of experience and strong problem-solving skills.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What are the most commonly searched types of Technical Support Engineer jobs in Delaware? The most popular types of Technical Support Engineer jobs in Delaware are:
What cities in Delaware are hiring for Senior Technical Support Engineer jobs? Cities in Delaware with the most Senior Technical Support Engineer job openings:

Building Automation (BAS) Programmer NC

MODERNCONTROLS LLC.

New Castle, DE โ€ข On-site

$80K - $106K/yr

Full-time

Re-posted 13 days ago


Job description

Description:

ModernControls is a leading provider of HVAC and building automation services for commercial facilities across Delaware, Pennsylvania, New Jersey, Maryland, Virginia and Washington D.C.. With over 200 employees, and a fleet of 100 service vehicles, our team of experts install, maintain, and design Building Automation and HVAC systems designed to help facility managers control building environments and operating costs.


About the Building Automation Programmer position: We are looking for a Building Automation Programmer(s) to join our growing company. In this role you will be a key member of our business automation team and work directly with the facility team, architects, and engineers to design, review, and implement building automation projects for our commercial customers. We are looking for career-minded professional who wants to make an impact and grow in the role, with 4 office locations in PA/NJ, DE, MD/ES VA and DC/MD/VA. The typical career path for new BAS Programmers at ModernControls is to partner with Senior BAS Programmers and evolve into a Senior BAS Programmer or Senior Controls Engineer.


Key Responsibilities:

• Program and configure DDCs for HVAC systems
• Collaborate with design and engineering teams for seamless system integration
• Troubleshoot and resolve issues with control systems

• Commission, diagnose, and repair environmental-control systems.
• Ensure reliability and optimization of building automation solutions


Day-to-day activities:


INSTRUMENTATION (30%)

  • Develop BAS and network architectures per client's RFQ's, project drawings and documentation
  • Design and propose controls hardware appropriate for a project based upon the above
  • Research and select a specific control system beneficial for the type of project
  • Provide technical support for BAS Support Technicians
  • Inspect completed control enclosures
  • Lead multiple project implementations with several different customers
  • Coordinate and manage BAS Support Technicians regarding work associated with assigned projects
  • Serve as a primary technical contact to management regarding projects

BAS DESIGN AND CONFIGURATION (50%)

  • Participate in project design review meetings
  • Create systems using project hardware and computers
  • Configure user interface and MMI screens
  • Configure BAS control algorithms
  • Provide custom BAS control algorithms as required
  • Execute internal functional and quality control testing
  • Provide BAS as-built documentation to BAS Support Technician
  • Perform customer demonstrations and acceptance testing
  • Develop and implement project graphics and interfaces
  • Sales/Estimating support


ONSITE BAS STARTUP (20%)

  • Work in a supervisor role or with a team at a customer site
  • Work effectively and efficiently with subcontractors
  • Install project software and configuration onto site systems
  • Provide modifications/additions to site graphics as required
  • Perform integration functions as required
  • Perform point mapping
  • Perform system commissioning via point-to-point loop checks
  • Perform instrumentation and software calibration and tuning
  • Participate in functional tests of all systems
  • Troubleshoot installation discrepancies of new systems
  • Program field modifications as required
  • Perform troubleshooting/service for existing systems
  • Assist with developing commissioning test plans and documentation updates
  • Assist with developing training documentation/presentation on operations and maintenance of system requirements
Requirements:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Education and/or Experience

  • 3+ years of Building Automation (BAS) programming experience
  • Strong understanding of HVAC controls/equipment
  • Fundamental understanding of how to repair, adjust, and calibrate BAS systems
  • Ability to read construction blueprints/documents
  • Ability to effectively communicate with end users and provide customer training
  • Strong problem-solving skills and attention to detail
  • Microsoft Platform; including Adobe Acrobat and Visio
  • Must have valid driver's license

Preferred Knowledge/Skills and Education

  • Bachelor/Associates degree in electronics or mechanical field or HVAC technology
  • N4 certification
  • Ability to provide technical support to customers when needed