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Senior Technical Support Engineer Jobs in Delaware

$104K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Senior Electrical Engineer is a technical leader responsible for the design ... Provide 24/7 technical support for critical electrical systems to ensure uninterrupted ...

Sr. Electrical Engineer

Wilmington, DE · On-site

$104K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Senior Electrical Engineer is a technical leader responsible for the design ... Provide 24/7 technical support for critical electrical systems to ensure uninterrupted ...

In the Support Engineer position, you will be directly in touch with our customers, which range ... Utilize technical documentation to investigate and resolve problems * Actively look for ways to ...

In the Support Engineer position, you will be directly in touch with our customers, which range ... Utilize technical documentation to investigate and resolve problems * Actively look for ways to ...

SR Electrical Engineer, R&D, NPD

Newark, DE · On-site

$105K - $136K/yr

The Senior Electrical Engineer designs, develops, modifies and evaluates components and processes ... Supplies technical support for manufacturing and services issues using a systematic approach and ...

Sr. Spclst, Engineering

Wilmington, DE · On-site

$101K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Senior Mechanical Engineer is a key technical leader responsible for the ... Support FAT, SAT, CQV, operational readiness, and equipment turnover activities. * Develop ...

Sr. Spclst, Engineering

Wilmington, DE · On-site

$101K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Senior Mechanical Engineer is a key technical leader responsible for the ... Support FAT, SAT, CQV, operational readiness, and equipment turnover activities. * Develop ...

$101K - $139K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Position Summary The Senior Mechanical Engineer is a key technical leader responsible for the ... Support FAT, SAT, CQV, operational readiness, and equipment turnover activities.Develop preventive ...

Senior Automation Programmer

Lewes, DE · On-site

$89K - $110K/yr

... Engineer with 5-8 years of experience in PLC, OIT, and HMI programming to join our team. This role ... Perform troubleshooting and provide technical support for field control systems and process ...

Coordination Engineer

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide basic technical support, including password resets, account unlocks, and other routine service requests. * Collaborate closely with Help Desk engineers and leadership to drive ticket ...

Coordination Engineer

Wilmington, DE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide basic technical support, including password resets, account unlocks, and other routine service requests. * Collaborate closely with Help Desk engineers and leadership to drive ticket ...

Sr. Specialist, Engineering

Millsboro, DE · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The focus of a Senior Specialist within the Site Support (SS) team in the Bio Technology Solutions ... Provide technical support for complex commercial vaccine manufacturing by helping resolve ...

Hologic's Breast & Skeletal Health division is hiring a Senior Electrical Engineer, NPD to help ... Provide technical support for manufacturing and service issues, driving rootcause analysis and ...

Hologic's Breast & Skeletal Health division is hiring a Senior Electrical Engineer, NPD to help ... Provide technical support for manufacturing and service issues, driving root‑cause analysis and ...

Senior Scientist

Wilmington, DE · On-site

$88K - $121K/yr

The technical expertise and support is used in problem solving as well as in continuous improvement ... analytical chemistry, chemical engineering or pharmaceutics -Experience of pharmaceutical ...

Hologic's Breast & Skeletal Health division is hiring a Senior Electrical Engineer, NPD to help ... Provide technical support for manufacturing and service issues, driving root-cause analysis and ...

Mechanical Engineer We are seeking a highly skilled and detail-oriented Mechanical Engineer with ... Technical Support: Provide technical assistance to project teams during construction, installation ...

Showing results 21-40

Senior Technical Support Engineer information

See Delaware salary details

$33.5K

$110.8K

$228.7K

How much do senior technical support engineer jobs pay per year?

As of Aug 13, 2026, the average yearly pay for senior technical support engineer in Delaware is $110,750.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,100.00 and $121,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior technical support engineer?

To thrive as a Senior Technical Support Engineer, you need deep expertise in troubleshooting, system administration, and a strong understanding of the relevant software or hardware platforms, often backed by a technical degree or certifications such as CompTIA, Microsoft, or Cisco. Familiarity with ticketing systems, remote diagnostics tools, and CRM platforms is typically required. Exceptional communication, problem-solving abilities, and patience are critical soft skills for managing complex cases and customer relationships. These skills ensure swift resolution of technical issues, high customer satisfaction, and effective collaboration within support teams.

What are some common challenges faced by senior technical support engineers, and how can they be addressed?

Senior Technical Support Engineers often encounter complex technical issues that require in-depth troubleshooting and collaboration with product development teams. Managing multiple high-priority cases simultaneously and ensuring timely resolution can be challenging. Effective communication, strong organizational skills, and continuous learning about new technologies are key to overcoming these challenges. Additionally, leveraging internal knowledge bases and collaborating closely with cross-functional teams helps streamline issue resolution and improve customer satisfaction.

What is a senior technical support engineer?

A senior technical support engineer is a professional responsible for diagnosing and resolving complex technical issues for customers or internal teams. They often have advanced knowledge of products, systems, or software, and may mentor junior staff while using tools like ticketing systems and remote support software. This role typically requires several years of experience and strong problem-solving skills.

What is the difference between Senior Technical Support Engineer vs Technical Support Engineer?

AspectSenior Technical Support EngineerTechnical Support Engineer
Required CredentialsBachelor's degree, relevant certifications (e.g., CompTIA, Cisco)Bachelor's degree, entry-level certifications often sufficient
Work EnvironmentAdvanced technical support, troubleshooting complex issues, mentoringBasic technical support, resolving common customer issues
Employer & Industry UsageIT, software, hardware companies, tech support teamsIT, telecom, software companies, customer support roles

The Senior Technical Support Engineer typically handles more complex issues, mentors junior staff, and requires more experience and certifications. In contrast, the Technical Support Engineer focuses on resolving standard customer problems, often with less experience. Both roles are vital in tech support teams but differ mainly in complexity and responsibility.

What are the most commonly searched types of Technical Support Engineer jobs in Delaware? The most popular types of Technical Support Engineer jobs in Delaware are:
What cities in Delaware are hiring for Senior Technical Support Engineer jobs? Cities in Delaware with the most Senior Technical Support Engineer job openings:

$104K - $135K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Merck rating

8.0

Company rating: 8.0 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

43rd of 86 rated pharmaceutical


Job description

Job DescriptionPosition Summary The Senior Electrical Engineer is a technical leader responsible for the design, commissioning, qualification, operation, reliability, and lifecycle management of the Wilmington site's electrical infrastructure. Supporting a greenfield biologics manufacturing campus, this role provides engineering ownership for medium- and low-voltage power distribution systems and ensures safe, reliable, compliant, and efficient electrical operations from project execution through commercial manufacturing. Key Responsibilities Provide electrical engineering leadership during design, construction, commissioning, qualification, startup, and commercial operation of the site's electrical infrastructure.Serve as the engineering owner for medium- and low-voltage electrical distribution systems, substations, switchgear, transformers, motor control centers (MCCs), UPS systems, standby generators, emergency power systems, power monitoring systems, lighting, grounding, and facility electrical distribution.Provide 24/7 technical support for critical electrical systems to ensure uninterrupted manufacturing operations.Review electrical single-line diagrams, protection studies, relay coordination, load calculations, specifications, and construction packages for compliance with our Company's engineering standards and cGMP requirements.Support FAT, SAT, commissioning, qualification (CQV), energization planning, startup, and operational readiness activities.Develop preventive, predictive, and reliability-centered maintenance strategies for electrical assets.Lead troubleshooting of complex electrical failures, Root Cause Analysis (RCA), and corrective actions to improve system reliability.Own and maintain electrical documentation including single-line diagrams, arc flash studies, protective device settings, panel schedules, cable schedules, and equipment files.Partner with Utilities, Facilities, Automation, Manufacturing, Reliability, Maintenance, Quality, EHSS, Validation, and Capital Projects to ensure reliable electrical service across the campus.Drive continuous improvement initiatives focused on electrical reliability, energy efficiency, power quality, resilience, and sustainability.Ensure compliance with cGMP, NFPA 70, NFPA 70E, NEC, OSHA, IEEE, and corporate engineering standards.Support future capital projects, electrical infrastructure expansion, capacity planning, and lifecycle replacement programs. Required Qualifications Bachelor's degree in Electrical Engineering or related engineering discipline.8+ years of experience supporting electrical systems in pharmaceutical, biotechnology, life sciences, or other regulated manufacturing environments.Strong expertise with medium-voltage and low-voltage distribution systems, switchgear, transformers, MCCs, UPS systems, standby generators, protective relays, and power monitoring systems.Experience supporting greenfield projects, commissioning, startup, and operational readiness.Knowledge of CMMS systems, reliability engineering, electrical safety, and asset management.Excellent communication, leadership, and mentoring skills. Preferred Qualifications Experience supporting biologics, sterile manufacturing, or vaccine facilities.Knowledge of CQV, FAT, SAT, NEC, NFPA, IEEE, OSHA, and cGMP requirements.Professional Engineer (PE) license preferred.Experience with power system analysis software, arc flash studies, relay coordination, Building Management Systems (BMS), and energy management programs. Leadership Competencies Technical excellence and sound engineering judgment.Collaborative leadership with the ability to influence cross-functional teams.Commitment to safety, quality, compliance, and operational excellence.Ability to thrive in a fast-paced greenfield environment while building sustainable, reliable electrical infrastructure.Required Skills: Biological Sciences, Biological Sciences, Biotechnology, Capital Projects, Collaborative Leadership, Coordination of Trades, Corrective Action Management, Cost Effectiveness Analysis, Decision Making, Design for Manufacturing (DFM), Electrical Safety, Energy Management, Engineering Standards, Equipment Installations, Estimation and Planning, Fabrication Management, HVAC Systems, Interpersonal Relationships, Life Science, Maintenance Supervision, Manufacturing Environments, Manufacturing Quality Control, Manufacturing Scale-Up, Mass Production, Mechanical Principles {+ 2 more}Preferred Skills: Current Employees apply HERE Current Contingent Workers apply HERE US and Puerto Rico Residents Only:Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.--As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities.- For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your Rights EEOC GINA Supplement• We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is $106,200.00 - $167,200.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits.- Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits .You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting. San Francisco Residents Only: -We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: -We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully-Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. -No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.-Employee Status: RegularRelocation:DomesticVISA Sponsorship:No Travel Requirements: 25%Flexible Work Arrangements:Not ApplicableShift:1st - DayValid Driving License:NoHazardous Material(s):n/aJob Posting End Date:08/13/2026 *A job posting is effective until 11:59:59PM on the day BEFORE -the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Requisition ID:R409783 Salary: . Date posted: 07/31/2026

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