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Senior Technical Support Analyst Jobs in Sun Prairie, WI

Esker

Support Analyst

Middleton, WI · On-site +1

$53K - $68K/yr

Join Esker as a Support Analyst Esker is a global leader in AI-powered business solutions for the ... Provide technical details in a non-technical way with internal stakeholders and customers

WPS

Senior Technical Program & Portfolio Manager

Madison, WI · On-site +1

$115K - $135K/yr

Demonstrated experience in stakeholder analysis, executive communication, and cross-functional ... We process claims and provide customer support for beneficiaries of the Medicare program and manage ...

Appian Corporation

Senior Technical Consultant

Madison, WI · On-site

$100K - $200K/yr

Joining the Customer Success team provides you with the support and growth you need to strengthen ... Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools ...

Appian Corporation

Senior Technical Consultant

Madison, WI · On-site

$100K - $200K/yr

Joining the Customer Success team provides you with the support and growth you need to strengthen ... Analytics, Machine Learning, Google Cloud, Application Integration, Database, Developer Tools ...

PNC Bank

Loan Support Analyst Sr (Commercial)

Portage, WI · On-site +1

$41K - $82K/yr

As a Loan Support Analyst Sr, within PNC's Business Credit Loan Admin Organization, you will be based in East Brunswick, NJ; Cleveland, OH; Pittsburgh, PA; Dallas, TX; Houston, TX; or Kalamazoo, MI.

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Senior Technical Support Analyst information

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How much do senior technical support analyst jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for senior technical support analyst in Sun Prairie, WI is $33.92, according to ZipRecruiter salary data. Most workers in this role earn between $28.32 and $36.49 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What job categories do people searching Senior Technical Support Analyst jobs in Sun Prairie, WI look for?

The top searched job categories for Senior Technical Support Analyst jobs in Sun Prairie, WI are:

What cities near Sun Prairie, WI are hiring for Senior Technical Support Analyst jobs?

Cities near Sun Prairie, WI with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you
Infographic showing various Senior Technical Support Analyst job openings in Sun Prairie, WI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $70,552 per year, or $33.9 per hour.

Support Analyst

Middleton, WI • On-site, Remote

Esker
Software Development • 501 - 1,000 employees
Learn more about Eskerexternal

$53K - $68K/yr

Full-time

PTO

Posted 21 days ago

Job description

Join Esker as a Support Analyst

Esker is a global leader in AI-powered business solutions for the Office of the CFO. Our Source-to-Pay and Order-to-Cash platform serves 3,000+ customers - including NVIDIA, Whirlpool, Sony, and Trek - supporting 1.2M users and generating $200M+ in annual revenue. Founded in 1985, we've grown to 1,200+ employees worldwide with a culture focused on improving working capital, human relationships, and environmental sustainability. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

The Role

We’re seeking a Support Analyst to join our customer support organization, responsible for delivering advanced tier technical support for our cloud-based software platform. In this role, you’ll work directly with complex customer environments and real-world production issues, applying critical thinking and technical expertise to investigate, diagnose, and resolve challenging problems that impact customer operations.

You’ll collaborate closely with fellow support analysts, engineering, and cross-functional partners to drive timely resolution, identify root causes, and contribute to long-term improvements in system stability and support processes. This is an excellent opportunity for someone with a strong technical foundation who enjoys problem-solving, customer impact, and continuous learning—while helping ensure a reliable, high-quality experience for customers using our platform every day.

Key Tasks/Duties:

  • Resolve tier 2 support tickets by diagnosing issue, creating and/or implementing a long-term solution while providing an enhanced customer experience that maximizes customer utilization of Esker solutions and satisfaction with Esker services

  • Provide technical details in a non-technical way with internal stakeholders and customers

  • Maintaining documentation and forwarding customer feedback to development teams… influence future product enhancements by…

  • Document and escalate complex issues to the appropriate internal teams for resolution using correct escalation pathways, case management system, and internal collaboration tools

  • Assist in creation of customer-facing support documents

  • Be a change-agent to embrace and foster positive change attitudes amongst the team.

  • Demonstrates and promotes Esker core value of "Good Vibes" within team setting

  • Should be able to effectively manage their daily and weekly tasks, and task switch as needed.

  • Should know when to ask for help when blocked or questions of priority comes up.

  • Answer phone and triage Support Portal requests in a timely manner, directing to appropriate queue.

  • Perform other duties as assigned

Essential Experience:

  • 2+ years experience in technical support, customer service, customer training, or account management

  • Associate or Bachelors degree preferably in computer science, mathematics, engineering or business OR equivalent experience in lieu of degree.

  • Experience in troubleshooting software issues and guiding users through resolution steps.

  • Experience working with cloud-based software platforms is highly desirable.

  • Proven experience managing and cultivating positive working relationships with customers and coworkers

  • Ensure a positive customer experience through outreach and collect feedback through customer engagement

  • Familiarity with Javascript, XML, JSON, relational databases is a plus

  • Familiarity with ticketing systems and customer support tools.

  • Ability to remain calm and maintain professionalism while de-escalating challenging scenarios

  • Ability to work as part of a team or independently to meet project goals

  • Superior professional communication

  • Ask systematic questions to understand more about the problem.

  • Esker product experience a plus

Working Conditions:

  • Prolonged periods sitting at a desk and working on a computer

Travel:

  • Ability to travel up to 5% of working hours

Salary Range: $53,000-68,000 + incentive

This role may be filled at either the Associate or Professional level. The posted compensation range reflects both levels. Final leveling and compensation will be determined based on the selected candidate’s skills, experience, and qualifications.

This posting will close Tuesday, August 18th at 12 PM CT.

Employee Benefits

  • Student loan repayment assistance

  • Flexible work schedule, summer hours, and work from home options

  • Profit sharing options

  • Paid time off for community outreach and volunteer opportunities

  • Yearly stipend for employee wellness, hobbies, or educational activities

  • Dog-friendly work environment

  • Competitive salary and benefits package

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

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About Esker

Sourced by ZipRecruiter

Industry

Software development

Company size

501 - 1,000 Employees

Headquarters location

Middleton, WI, US

Year founded

1985

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