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Senior Technical Support Analyst Jobs in South Fulton, GA

nLeague

Technical support

Atlanta, GA · On-site

... data analysis, writing SQL and stored procedures. * This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. Technical Skills ...

Smarsh

Sr. Technical Support Engineer I

Atlanta, GA · On-site

Relentless innovation has fueled our journey to consistent leadership recognition from analysts ... Summary Weare looking for expert level Technical Support Engineering individual providing industry ...

Hiscox

Senior Technical Business Analyst

Atlanta, GA · Hybrid

Job Type: Permanent Build a brilliant future with Hiscox Senior Technical Business Analyst L ... These product changes support our strategic priorities to digitize complex processes, enable ...

Georgia

Development Support Analyst

Atlanta, GA · On-site

$54K - $58K/yr

Development Support Analyst Agency: Department of Community Affairs Job Requisition ID ... Under general supervision, the Development Support Analys t provides administrative and technical ...

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Senior Technical Support Analyst information

See South Fulton, GA salary details

$22

$33

$49

How much do senior technical support analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for senior technical support analyst in South Fulton, GA is $33.06, according to ZipRecruiter salary data. Most workers in this role earn between $27.60 and $35.58 per hour, depending on experience, location, and employer.

What is a senior technical support analyst?

A Senior Technical Support Analyst is an experienced IT professional who provides advanced troubleshooting and support for software, hardware, and network issues. They typically assist end-users and junior analysts with complex technical problems, ensuring efficient resolution and minimal downtime. Additionally, they may contribute to documentation, process improvement, and training within the support team. Their role also involves collaborating with other IT departments to resolve escalated issues and implement solutions.

What are some common challenges faced by senior technical support analysts, and how can they be effectively managed?

Senior Technical Support Analysts often encounter complex technical issues that require deep troubleshooting and collaboration across teams such as engineering, product, or operations. Managing high-priority incidents, staying up-to-date with evolving technologies, and balancing multiple cases simultaneously can be challenging. Effective time management, strong communication skills, and leveraging internal knowledge bases or escalation procedures are key strategies for overcoming these challenges. Building strong relationships with cross-functional teams and maintaining a customer-focused mindset also contribute to successful problem resolution and professional growth.

What are the key skills and qualifications needed to thrive as a senior technical support analyst, and why are they important?

To thrive as a Senior Technical Support Analyst, you need advanced troubleshooting skills, deep knowledge of operating systems and networks, and several years of experience in IT support, often backed by a relevant degree or certifications like CompTIA or Microsoft. Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and diagnostic software is typically required. Outstanding problem-solving abilities, customer service orientation, and clear communication skills help analysts effectively address complex issues and mentor junior staff. These skills are crucial to efficiently resolve technical problems, maintain high user satisfaction, and ensure seamless IT operations within an organization.

What is the difference between Senior Technical Support Analyst vs Technical Support Specialist?

AspectSenior Technical Support AnalystTechnical Support Specialist
Required CredentialsBachelor's degree, certifications like CompTIA, ITILHigh school diploma or associate's, some certifications beneficial
Work EnvironmentCorporate IT departments, tech companies, customer support centersHelp desks, call centers, technical support teams
Employer & Industry UsageUsed across IT, software, hardware industriesCommon in tech, telecom, and electronics sectors
Search & Comparison IntentUnderstanding senior roles, career progressionEntry to mid-level support roles, skill requirements

The Senior Technical Support Analyst typically has more experience, advanced certifications, and handles complex issues, often mentoring junior staff. The Technical Support Specialist focuses on resolving standard technical problems and providing customer support. Both roles are essential in tech support teams but differ mainly in experience level and scope of responsibilities.

What job categories do people searching Senior Technical Support Analyst jobs in South Fulton, GA look for?

The top searched job categories for Senior Technical Support Analyst jobs in South Fulton, GA are:

What cities near South Fulton, GA are hiring for Senior Technical Support Analyst jobs?

Cities near South Fulton, GA with the most Senior Technical Support Analyst job openings:

Senior Technical Support Analyst jobs near you

Technical support

nLeague

Atlanta, GA • On-site

Contractor

Re-posted 11 days ago

Job description

Job ID: 799594

IT Senior Support Specialist 3

Location: 600 West Peachtree St. Atlanta GA. 30308

Duration: 12+ Months

Client: GDOT

Hybrid Job

Job Summary:

  • Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks.
  • May serve as a lead or train staff.

Qualifications:

  • High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
    Note:  Candidates for this position must be local to the Atlanta area
    Note:  This position requires one day onsite per week. 

Additional Qualifications

  • Minimum 5 years’ experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus.
  • Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
  • Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
  • This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. 

Technical Skills – experience and knowledge which include the following:

  • Java or Other programming languages
  • JavaScript
  • Groovy Script
  • XML
  • SQL
  • PL SQL
  • Oracle databases