Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
Why Join GEICO?
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.
Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide.
Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States. When you join our company, we want you to feel valued, supported, and proud to work here. That's why we offer the GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers.
We are seekingaSenior Technical Program Managerto join theStrategy,Analytics,and Operationsteam that supports GEICO's Contact Centerplatforms.In this role,you will manage, orchestrate, and drive execution of the Contact Center roadmap. Ensuring work stays aligned with business goals, architectural standards, risk and compliance requirements, emerging technology adoption, andlong-termscalability.
You'llsupport the coordinated delivery of capabilities that power how GEICO builds, secures,operates, and scales technology, including conversational AI, contact flow and routing, business enablement and productivity solutions. Workingacross cross-functional teams,you'llmanage dependencies, sequencing, and delivery acrossdomains, enabling teams across the enterprise to deliver faster,operatereliably, and innovate with confidence.
In this role,you'llget to act as a trusted advisor toexecutiveand senior leaders, helping translate strategy and technical concepts into clear business outcomes and confident decisions.You'llget to leadcross functionalplanning, intake, prioritization, and sequencing, making sure teams stayaligned,and dependencies are thoughtfully managed.You'llhelp guide the Contact Centerstrategyand roadmap,balancinginvestment, scalability, cost efficiency, andlong-termbusiness value.You'llget to drive KPIs and success metrics, like adoption, time-to-market, and operational health.You'lldrive execution of complex, multiteam programs, managing risks, milestones, and change across engineering, product, and operations. Along the way,you'llhelp ensurescalability and repeatabilitythrough strong documentation and operational practices.
Change agent mindset:Passion for improving how teams build,operate, and scale technology, with a focus on driving meaningful organizationaltransformation.
Data driven storytelling:Experienced in building and presenting dashboards, roadmaps, and impact stories using tools likePowerBI, Claude, Cursor or other internal visualization platforms.
Proven delivery impact:A strongtrack recordof drivinghigh-impactinitiatives,navigating ambiguity, managing risk and dependencies, andinfluencingmeasurableoutcomesacross technology, business,andproduct.
Thrives in ambiguity:Comfortable operating in highly ambiguous, rapidly changingenvironments,withintention and focus inbringing clarity, structure, and momentum as priorities and conditions evolve.
Education:Bachelor's degree in Business, Computer Science, Information Systems, Engineering,relatedfieldor Contact Center experience.
Annual Salary
$120,000.00 - $260,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company:Protecting customers through life's twists and turns with innovation and integrity.
Great Careers:Personalized development programs, mentorship, and certification assistance.
Great Culture:Inclusive and collaborative culture rooted in shared success.
Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Annual Salary
$120,000.00 - $260,000.00
The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
At this time, GEICO will not sponsor a new applicant for employment authorization for this position.
The GEICO Pledge:
Great Company:Protecting customers through life's twists and turns with innovation and integrity.
Great Careers:Personalized development programs, mentorship, and certification assistance.
Great Culture:Inclusive and collaborative culture rooted in shared success.
Great Rewards:Competitive pay, benefits, and flexibility to support your well-being and future.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.