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Senior Tech Support Jobs in Texas (NOW HIRING)

Panelmatic

Senior IT Support Specialist

Houston, TX · On-site

We are seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations. The ideal candidate is a proactive problem solver with ...

Panelmatic

Senior IT Support Specialist

Houston, TX · On-site

We are seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations. The ideal candidate is a proactive problem solver with ...

Raising Cane's

IT Support Lead

Plano, TX · On-site

$20 - $27.50/hr

The IT Support Lead delivers a high-quality technical support for Restaurant Support Office (RSO) Crew and Leaders, serving as a trusted technology partner for senior and executive leadership. This ...

Revel Staffing

IT Support Supervisor

Dallas, TX · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... Previous experience leading employees, coordinating team workloads, or serving in a senior or ...

Revel Staffing

IT Support Supervisor

Beaumont, TX · Remote

$85K - $115K/hr

We are seeking an experienced IT Support Supervisor to lead a remote team responsible for ... Previous experience leading employees, coordinating team workloads, or serving in a senior or ...

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All JobsTech Support JobsSenior Tech Support JobsSenior Tech Support Jobs in Texas

Senior Tech Support information

See Texas salary details

$45.9K

$86.9K

$122.5K

How much do senior tech support jobs pay per year?

As of Sep 14, 2026, the average yearly pay for senior tech support in Texas is $86,931.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,600.00 and $97,200.00 per year, depending on experience, location, and employer.

What is a senior tech support?

Senior Tech Support specialists are experienced professionals who provide advanced technical assistance to customers or internal users. They handle complex technical issues that frontline support staff may not be able to resolve, often involving troubleshooting hardware, software, or network problems. In addition to resolving incidents, they may mentor junior team members, document solutions, and help improve support processes. Their role is crucial in ensuring the stability and efficiency of IT systems within an organization.

What are the key skills and qualifications needed to thrive as a senior tech support?

To thrive as a Senior Tech Support, you need advanced troubleshooting abilities, deep knowledge of operating systems and networks, and usually a relevant degree or certifications like CompTIA A+ or Microsoft Certified Solutions Expert. Familiarity with ticketing systems, remote desktop tools, and diagnostic software is essential. Strong communication, patience, and problem-solving skills distinguish top performers in this role. These competencies ensure swift resolution of complex issues, high customer satisfaction, and effective mentoring of junior staff.

What are some common challenges faced by senior tech support professionals, and how can they effectively address them?

Senior Tech Support professionals often encounter complex technical issues that may not have straightforward solutions, requiring in-depth troubleshooting and creative problem-solving. They are also expected to manage escalated customer concerns while balancing multiple priorities and tight deadlines. Effective communication and collaboration with engineering or product teams are essential, as is staying updated on evolving technologies. Building strong relationships across departments can help streamline issue resolution and contribute to overall team success.

What is the difference between Senior Tech Support vs Tech Support Specialist?

AspectSenior Tech SupportTech Support Specialist
Required CredentialsTypically 2+ years experience, certifications like CompTIA A+ or Network+Entry to mid-level, similar certifications often required
Work EnvironmentSupport teams, help desks, on-site or remoteHelp desks, call centers, remote support
Employer & Industry UsageIT departments, tech companies, service providersIT support roles across various industries
Common Search & Comparison IntentUnderstanding seniority, responsibilities, career progressionEntry-level support roles, skill requirements

Senior Tech Support professionals typically have more experience and handle complex issues, mentoring junior staff, and providing advanced solutions. Tech Support Specialists are often entry to mid-level roles focused on resolving common technical problems. The senior role involves greater responsibility, expertise, and often leadership within support teams.

What are the most commonly searched types of Tech Support jobs in Texas?

The most popular types of Tech Support jobs in Texas are:

What cities in Texas are hiring for Senior Tech Support jobs?

Cities in Texas with the most Senior Tech Support job openings:

Infographic showing various Senior Tech Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 6% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $86,931 per year, or $41.8 per hour.

Senior IT Support Specialist

Houston, TX • On-site

Panelmatic
Electrical Equipment, Appliance, and Component Manufacturing • 51 - 200 employees
Learn more about Panelmaticexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

Job description

About Us:
Panelmatic, Inc. was founded in 1957 in Youngstown, OH to serve manufacturing industries with the design and build of custom electrical, instrument, and pneumatic control panels. Our business has sufficiently grown over the years to support expansion for our clients. We have produced control packages for many of America's top corporations in the chemical, environmental, food, pulp and paper, rubber, petroleum, pharmaceutical, glass, metals, and utilities industries. We also deliver equipment for use worldwide. Our rigorous methodology assures compliance with domestic and international standards. We can meet the needs of our diverse clientele from start to finish through sales, design, fabrication, testing, and delivery.
Since 1957, we have been known for our high-quality, custom-built control packages, our comprehensive service, and our technological and manufacturing expertise. This expertise assures you of our ability to handle the largest and most complex packages quickly and efficiently.
Job Summary:
We are seeking an experienced Senior IT Support Specialist to provide top-tier technical support and manage various aspects of IT operations. The ideal candidate is a proactive problem solver with strong technical expertise, a collaborative mindset, and a passion for continuous learning. This role involves supporting end-users, managing infrastructure, and optimizing systems through automation and process improvements.
Job Duties:
  • Provide comprehensive technical support to end-users via phone, email, remotely, or in person.
  • Manage help desk tickets, ensuring timely resolution and accurate documentation.
  • Administer and support the Microsoft 365 Suite.
  • Manage user onboarding processes.
  • Maintain IT hardware and software inventory.
  • Troubleshoot and resolve issues related to network, computer, email, Internet, and third-party applications.
  • Coordinate hardware/software repairs with vendors.
  • Analyze user issues and implement preventative solutions through automation or documentation.
  • Support IT infrastructure maintenance, including servers, SaaS platforms, and integrations.
  • Create and update IT documentation, how-to guides, and training resources.
  • Perform other tasks and duties as assigned by management.

Requirements
  • 10 plus years of experience in technical or IT support role required
  • Demonstrated ability to work independently or within a team to manage projects.
  • ITIL certification or familiarity with the ITIL framework required
  • Familiarity with cloud-based services and technologies required
  • Experience with enterprise business applications and systems required
  • Ability to pass physical, drug, driving, and background check required
  • Ability to physically push, pull, and lift 25 lbs or more required
  • Ability to sit, stand, and walk for four plus hours at a time required
  • Alignment with company core values required

Preferred Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience) preferred
  • Experience with automation concepts and frameworks preferred

Benefits
  • Medical, dental, vision, HSA, term life, AD&D, STD, LTD
  • 100% medical premium paid for by Panelmatic for the employee-only level medical coverage
  • 80% paid for by Panelmatic and 20% paid for by the employee on all other level medical coverage (i.e. employee plus child, employee plus spouse, family)
  • 401(k) contributions matched 100% up to 4%
  • Scholarships, educational reimbursement, paid volunteerism, and paid personal and professional development provided
  • PTO and paid holidays provided
  • Career advancement opportunities
  • Competitive wages
  • Family-friendly environment with average employee tenure above five years

Apply