ZipRecruiter

Log In

1

Senior Software Support Engineer Jobs in Windham, NH

Onto

Senior Software Engineer

Wilmington, MA · On-site

$133K - $176K/yr

Job Summary & Responsibilities We are looking for a Software Engineer to join the Inspection ... Support teammates and, at senior levels, provide technical mentorship-especially in systems ...

STR

Senior Software Engineer

Woburn, MA · On-site

$130K - $172K/yr

They are seeking experienced Senior Software Engineers to join their multidisciplinary cyber/networking team, focusing on developing innovative software solutions that enhance real-time data ...

Recruitment.ai

Senior Software Engineer

Maynard, MA · On-site

$129K - $171K/yr

Senior Software Engineer Location: Maynard MA Duration: Long Term This role will also involve customer interface for technical discussions related to Acacia SW architecture and design with our ...

Pacific Defense

Senior Software Engineer

Nashua, NH · On-site

$123K - $163K/yr

We are looking to hire a Senior Software Engineer who wants to get involved with a small, fast-paced, and dynamic company. Responsible for developing, maintaining, and advancing state-of-the-art ...

Onto

Senior Software Engineer

Wilmington, MA

$133K - $176K/yr

Job Summary & Responsibilities We are looking for a Software Engineer to join the Inspection ... Support teammates and, at senior levels, provide technical mentorship-especially in systems ...

Xometry

Senior Software Engineer

Waltham, MA · On-site

$132K - $174K/yr

Xometry is seeking a Senior Software Engineer to join our software engineering organization. In ... Work in an environment that supports your individual growth What You'll Bring to Xometry:

STR

Senior Software Engineer

Woburn, MA · On-site

$155K - $195K/yr

The Role As a Senior Software Engineer , you will leverage your skills in systems and software development to operationalize advanced statistical machine learning algorithms and support production ...

NetApp

Senior Software Engineer

Waltham, MA · On-site

$133K - $176K/yr

Job Summary As a Senior Software Engineer - Cloud Infrastructure, you will help build, operate, and ... This role supports cloud-native services built on microservices and Kubernetes-based architectures ...

STR

Senior Software Engineer

Woburn, MA · On-site

$139K - $180K/yr

SAAM is developing software and hardware tools and datasets to support these analyses, including ... The SAAM group is seeking a Senior Software Engineer to join high-performing teams transforming ...

Xometry

Senior Software Engineer

Waltham, MA · On-site

$132K - $174K/yr

Xometry is seeking a Senior Software Engineer to join our software engineering organization. In ... Continuous Improvement - Work in an environment that supports your individual growth while ...

Onto Innovation

Senior Software Engineer

Wilmington, MA · On-site

$133K - $176K/yr

... software developers, and other technical staff. • Leverage AI coding agents to accelerate ... Support teammates and, at senior levels, provide technical mentorship--especially in systems ...

Xometry

Senior Software Engineer

Waltham, MA · On-site

$132K - $174K/yr

Xometry is seeking a Senior Software Engineer to join our Xometry buyer experience organization. You will be responsible for leading initiatives to build new features and maintain existing systems ...

ZoomInfo Technologies LLC

Senior Software Engineer

Waltham, MA · Hybrid

$132K - $174K/yr

As a Senior Backend Software Engineer on the Growth team , you'll be at the forefront of building ... You'll have the autonomy to work on meaningful projects while receiving the support and mentorship ...

STR

Senior Software Engineer

Woburn, MA · On-site

$134K - $184K/yr

STR is hiring experienced Senior Software Engineers to join our multidisciplinary cyber/networking team committed to developing cutting-edge technologies that have an immediate and significant impact ...

previous page

Showing results 41-60

All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Windham, NH

Senior Software Support Engineer information

See Windham, NH salary details

$78.8K

$149.6K

$200.4K

How much do senior software support engineer jobs pay per year?

As of Aug 10, 2026, the average yearly pay for senior software support engineer in Windham, NH is $149,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,900.00 and $168,600.00 per year, depending on experience, location, and employer.

What does a senior software support engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a senior software support engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a senior software support engineer?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
Senior Software Support Engineer jobs near you

Senior Software Engineer

Onto

Wilmington, MA • On-site

$133K - $176K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers' critical path of progress by making them smarter, faster and more efficient.
Job Summary & Responsibilities
We are looking for a Software Engineer to join the Inspection Business Unit (IBU). Whether you are launching your career or bringing years of deep expertise, what matters most is how you think: we need someone who can hold a global, system-level view of a complex inspection platform-optics, mechanics, electronics, and software-and then zoom into any layer to get into the weeds when a problem demands it.
Because AI coding agents can now generate and refactor code effectively, the critical skill we are seeking is the ability to maintain an accurate mental model of a complex system consisting of optics, electrical, and mechanical subsystems, and effectively map customer problems to the right technical solutions.
Key Responsibilities
Responsibilities will be scoped to your experience level; early-career engineers will focus on the foundational items while senior engineers will take on broader ownership and leadership.
Systems Thinking & Problem Decomposition
  • Build and continuously refine an accurate mental model of the full Onto inspection platform-optics, motion, electronics, image acquisition, and software stack.
  • Translate customer problems and application requirements into well-scoped engineering tasks by reasoning across subsystem boundaries.
  • Agility to zoom from system-level architecture down into any specific areas: databases, algorithm performance, hardware, data flow, GPUs, GUIs, etc.
  • Participate in New Product Development (NPD) alongside hardware engineers, application engineers, Technical Project Managers, and Program/Product Managers.
  • Algorithms & Software Engineering
  • Apply machine learning, image processing, computer vision, mathematics, and optics to develop algorithms integrated into Onto inspection platforms.
  • Develop or contribute to optical imaging modeling/calibration and/or image segmentation, classification, and detection algorithms.
  • Write, test, and debug software to ensure high-quality, reliable operation; optimize for performance and scalability.
  • Perform or lead (based on experience) requirement analysis, detailed software design, production code development, and associated test plans.
  • Participate in design/code reviews collaborating with systems engineers, software developers, and other technical staff.
  • Leverage AI coding agents to accelerate implementation, while maintaining ownership of architecture decisions, design integrity, and code quality.
  • Continuous Learning & Collaboration
  • Stay current with academic research and industrial practices in machine vision inspection, image processing, machine learning, and AI-assisted engineering.
  • Document software designs, system-level rationale, development processes, and troubleshooting steps.
  • Support teammates and, at senior levels, provide technical mentorship-especially in systems thinking.
  • Contribute to improving the team's development workflows and tooling, including AI-assisted practices.

Qualifications
  • PhD, MS, or Bachelor's degree in Electrical Engineering, Computer Science, Applied Mathematics, Physics, or related field.
  • Doctorate degree with 0+ years related experience; or Master's degree with 0+ years related experience; or Bachelor's degree with 0+ years related experience.
  • Demonstrated ability to reason about systems at multiple levels of abstraction-from high-level architecture down to implementation details.
  • Strong problem-solving, analytical, and communication skills; able to articulate complex system behavior clearly to both technical and non-technical stakeholders.
  • Competency (or demonstrable coursework) in at least one numerically focused environment such as Python or MATLAB, including linear algebra, image processing, and/or machine learning libraries.
  • Competency (or demonstrable coursework) in at least one compiled or production language used in large-scale software systems, such as C++, C#, or Java.

Preferred Qualifications
  • Experience in semiconductor inspection, machine vision, robotics, or similar highly technical domains where hardware/software co-design is essential.
  • Track record of diagnosing cross-subsystem issues that span optics, electronics, firmware, and application software.
  • Experience effectively using AI coding agents (e.g., Copilot, Cursor, Aider, or similar) to accelerate development.
  • Experience with software development methodologies such as Agile, Scrum, or Kanban.
  • Experience with version control and CI/CD practices.
  • Experience debugging complex multi-threaded software environments.
  • Familiarity with embedded systems, hardware communication protocols, and/or real-time constraints.

Why Join Onto Innovation?
At Onto Innovation, we believe your work should matter-and so should your well-being. That's why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we've got you covered. You'll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools-all within a collaborative, inclusive culture where your contributions are valued and recognized.
Compensation & Growth
• Base Salary Range:
$115,200.00 - $172,800.00, offered in good faith and based on experience, location, and qualifications.
  • Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

Empowering Every Voice to Shape the Future:
Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team.
Important Note on Export Compliance
For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).
ONTO logo

About ONTO

Sourced by ZipRecruiter

Industry

Specialized design services

Company size

1 - 10 Employees

Headquarters location

New York, NY, US

Year founded

2021

View All ONTO Jobs

Apply