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Senior Software Support Engineer Jobs in Windham, NH

Symbotic

Software Support Engineer

Wilmington, MA · On-site

$82K - $113K/yr

... senior engineers. * Build and maintain runbooks, scripts, and repeatable processes that reduce ... Minimum of 2 years of software engineering, deployment, or production support experience.

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

... databases, and distributed systems, with guidance from senior engineers. * Build ... Minimum of 2 years of software engineering, deployment, or production support experience.

Symbotic

Software Support Engineer

Wilmington, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Symbotic

Software Support Engineer

Andover, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Fidelity Investments

Senior Software Engineer

Merrimack, NH · On-site

$125K - $165K/yr

Senior Software Engineer The Role A well-rounded senior software engineering professional with a ... Since its founding, it has helped donors support over 180,000 nonprofit organizations with more ...

GCR Professional Services

Senior Software Engineer

Woburn, MA · On-site

$134K - $176K/yr

Senior Software Engineer Multiple Openings, all long term contract assignments, 6-12+ months 40 hours weekly You will design, develop, and test C++ software implementing complex embedded radar ...

Symbotic

Senior Software Engineer

Wilmington, MA · On-site

$133K - $176K/yr

They are looking for a Senior Software Engineer to support the core user interfaces and software for their automated warehouses, focusing on feature development, system maintenance, and cross ...

DEKA

Senior Software Quality Engineer

Manchester, NH · On-site

How you will make an impact as a Senior Software Quality Engineer: * Partner with Project Managers ... Support device development teams through delivery of modern, validated software tools * Use ...

STR

Senior Software Engineer

Woburn, MA · On-site

$130K - $172K/yr

They are seeking a Senior Software Engineer to transform advanced concepts and algorithms into ... support and brief customers throughout the program lifecycle Qualifications : Required : • Self ...

Ametek

Sr. Software Engineer

Peabody, MA · On-site

$136K - $179K/yr

TMC is seeking an experienced and career minded individual to serve as Sr. Software Engineer. As a ... Provide high-level technical support and advisory leadership to internal teams and key customers ...

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All JobsSoftware Support Engineer JobsSenior Software Support Engineer JobsSenior Software Support Engineer Jobs in Windham, NH

Senior Software Support Engineer information

See Windham, NH salary details

$78.8K

$149.6K

$200.4K

How much do senior software support engineer jobs pay per year?

As of Aug 1, 2026, the average yearly pay for senior software support engineer in Windham, NH is $149,594.00, according to ZipRecruiter salary data. Most workers in this role earn between $127,900.00 and $168,600.00 per year, depending on experience, location, and employer.

What does a Senior Software Support Engineer do?

A Senior Software Support Engineer is responsible for providing advanced technical assistance and troubleshooting for complex software issues reported by clients or internal teams. They analyze, diagnose, and resolve a wide range of software problems, often collaborating with developers and other engineers to ensure timely solutions. In addition to direct support, they may also create documentation, mentor junior staff, and help improve support processes. Their role is crucial in maintaining customer satisfaction and ensuring the reliability of software products.

What is the difference between Senior Software Support Engineer vs Software Support Engineer?

AspectSenior Software Support EngineerSoftware Support Engineer
Required CredentialsBachelor's degree in CS or related field; 3+ years experience; certifications like CompTIA or MicrosoftBachelor's degree in CS or related field; 1-2 years experience; certifications optional
Work EnvironmentTechnical support teams, customer sites, remote supportHelp desks, technical support centers, remote support
Employer & Industry UsageIT companies, software vendors, tech support firmsSoftware companies, tech support departments, SaaS providers

The main difference lies in experience and responsibility level. Senior Software Support Engineers handle more complex issues, mentor junior staff, and often have advanced certifications. Software Support Engineers focus on resolving standard customer issues and providing technical assistance. Both roles are essential in tech support teams but differ in scope and expertise.

How does a Senior Software Support Engineer typically collaborate with development and QA teams to resolve complex issues?

Senior Software Support Engineers often act as a bridge between customers, development, and QA teams. When a complex technical issue arises, they conduct in-depth troubleshooting, replicate problems, and gather detailed logs. They collaborate closely with developers to provide clear documentation and context, ensuring that issues are understood and prioritized appropriately. Additionally, they may work with QA to verify fixes and improve testing procedures, fostering a proactive approach to preventing similar issues in the future.

What are the key skills and qualifications needed to thrive as a Senior Software Support Engineer, and why are they important?

To thrive as a Senior Software Support Engineer, you need advanced problem-solving abilities, strong programming knowledge, and experience with troubleshooting complex software systems, typically supported by a degree in computer science or a related field. Familiarity with ticketing systems (like Jira or ServiceNow), debugging tools, and relevant certifications such as ITIL or Microsoft Certified: Azure Fundamentals are commonly required. Excellent communication, patience, and the ability to mentor junior staff set standout professionals apart in this role. These skills ensure timely resolution of technical issues, high customer satisfaction, and continuous team improvement in demanding support environments.
Senior Software Support Engineer jobs near you

Software Support Engineer

Symbotic

Wilmington, MA • On-site

$82K - $113K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Symbotic rating

7.2

Company rating: 7.2 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

180th of 241 rated software companies

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help deploy, troubleshoot, and stabilize the software that runs our automation systems in production - partnering with Engineering, DevOps, QA, and Operations to deliver high-quality, reliable releases.
What we do
The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers - bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.
What you'll do
  • Support cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.

  • Assist with supply chain automation improvements through scripting, system integration tasks, and deployment automation.

  • Operate and help maintain CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.

  • Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.

  • Build and maintain runbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.

  • Partner with internal and external stakeholders to support stable delivery, timely issue resolution, and successful customer outcomes.

  • Travel approximately 10-20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.

What you'll need
  • Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.

  • Minimum of 2 years of software engineering, deployment, or production support experience.

  • Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps familiarity.

  • Preferred technical skills: Docker, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.

  • Exposure to supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.

  • Core competencies: proactive ownership, technical curiosity, cross-team coordination, communication, documentation, and production urgency.

Our environment
  • Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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